Nikz At The Top

Let a voice message for Mr. [redacted] to discuss his concerns with his yard waste and recycling services. We are sorry that Mr. [redacted] feels this way as we service other customers in this community with no concerns or problems.  Also in reviewing Mr. [redacted]'s account their was only three...

notes on his account and only one was a call for a miss. Hopefully after conversing Mr. [redacted] we will be able to resolve any questions that he has with his account, as we our customer focused to provide the best service each and every day.

[redacted]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Resolution will be verified be August 14
Regards,
[redacted]

The client has been reached out to by myself to resolve.  I have asked billing to review and respond to Mr. [redacted].  We have made corrections as follows and I will follow up to insure satisfaction: Mr....

[redacted]                 I am sorry for any inconvenience that you have been caused.  It took a little time to go through all the reports from Superior.  I did locate your credit with them in the amount of $248.91 which I now have posted as of 4/19  to your Republic Services account.  I applied it to your 2/15 invoice leaving a remaining credit balance of $158.91 on your account.  I also credit the $35.00 suspend fee and $7.50 for missed pick up on 4/13  due to our error.  Thank you, you have a wonderful day and we appreciate your business. [redacted]Billing Processor

Hello,We have reveiwed Mrs. [redacted]s account. We are not showing any current trash service set up for her old residence so there would be no trash cart needed there. Based on the customers observations we will be sending one of our container crews back out to the location to retrieve the trash cart. It may be that when we were out to remove the trash container in May that it was not visible from the road and was unable to be removed. For the safety of our employee's and the resident we do not allow cart removal crews to walk around a residents property to look for these. It is common for landlords or new renters to move them into garages or backyards after a old renter has moved out and we have a difficult time locating them. We have already removed the charge for the trash container  from her account and in a show of good faith we will also credit the cart removal fee of $18.55. The customer will only be charged for the time that she used trash service (April 1st thru May 13th). She will be receiving a refund of $26.57 that will be mailed out in 2 to 3 weeks.

The customer was left at least 2 VM's from our supervisor Matt M[redacted]. Matt has been tracking the location to confirm no ongoing issues with account. Company agrees to credit 1 month of service to the account for the issues reported by the customer. Company will continue to attempt contact and inform the customer of the settlement.

According to my notes, this customer was given a partial refund and the requested rate change.  Unless additional problems are left unresolved, I hope this matter is considered closed.

Will review and close account per customers request. cleared balance to zero balance.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customers Trash and Recycle will be removed and customer will receive invoice credit for missed services.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Operations Manager contacted customer. Customers road is impassible during bad weather and customer was informed and agreed. Customer now has local phone numbers to contact during bad weather to avoid further service issues.

We have been in communications with [redacted] was advised of our cancellation policy and what steps needed to be taken to move forward. He agreed and provided the necessary documentation Agreed to:1) Provide proof - he submitted escrow documentation 2) To cancel out of the contract without any...

penalty is 60 day notice. We accepted his first call- on 03/17.3) Advised will be responsable for the next 60 days of invoicing with a closed date of 05/17.4) Gave credits of $125.10 to prorate May's invoice to honor the agreement of the 05/17 date.He has not made payments since then and infact had his payments reversed. He owes two (2) invoices:INV [redacted]      [redacted]         270.21INV [redacted]      [redacted]         145.74Total: $415.95

[redacted]...

[redacted]
Revdex.com:
While disappointed with the company's call center and miscommunication, I am happy to report that this has finally been resolved.  The two extra containers were collected and the recycle container was delivered.  
Regards,
[redacted]

The phone calls are not recorded, but we did place a "robocall" to the account on 12/23/17 at 5:20 PM.  The phone number listed for your account ended with [redacted] on the account, and a live person picked up the call.  The call log reflects only one call placed due to a live person picking up the call.As previously stated we have several options to ensure that our clients are aware of changes including, but not limited to:  Websites, whether company, city operated, or local media, as well as Robocalls as previously stated.  The City of Bellevue also has an App called MyBellevue available through IOS or Android platforms.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I called Republic Services this morning (1/8/2018). Although, the account has been closed there is still a balance associated with it.

Dear [redacted],Thank you for submitting your concern. Our records show you contacted the local office and spoke with a representative on 9/28/2016 and the charge was waived as you requested. In addition she submitted a request so that you would receive paper bills as well. I have asked her to send...

out the yearly calendar of billing cycles and due dates for any future invoices as well for your reference. Our system will automatically access a late fee for payments received after the due date but we absolutely understand that due to the circumstances you referenced, this is a one time situation and we feel confident that moving forward together we can avoid these charges. We do appreciate your business and please don't hesitate to contact us directly if for any reason if you have questions or need additional assistance.  Thank you  Jenny F[redacted]Customer Service ManagerRepublic Services[redacted]

The customer was billed in error and the refund has been processed.  Check [redacted] was dated 2/24/17 and mailed to the service address.

March 1, 2018           Dear Mr. [redacted],        Thank you for responding so quickly. We do understand that your time is valuable. We will would like to offer you one month of free service for your time. The credit will be placed on your account for $17.67.  Normally we charge a delivery fee however we are also waving that fee.                            Thank you Republic Services. Customer Resource Services [redacted]

We will contact customer today for resolution. We will update this complaint once customers issue has been resolved. Thank You