Nikz At The Top

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear MsGrebner,Thanks for allowing me the opportunity of speaking to you
this afternoon. I would like to explain
how Republic Services calculates the fees and how this was presented on your August
invoice. Attached please find a PDF
with a copy of your invoice.Base rate of $
per quarter Fees $per quarterRamsey andState Tax $per quarterSubtotal per quarterLate fee 5.00Total Invoice $166.16During our conversation, you stated that you called to
request a pricing for a new customer in your area. You were quoted approximately $per
quarter with everything included. That
information is correct and this is how it was calculated: Base rate of $
per quarter Fees $per quarterRamsey andState Tax $per quarterTotal
per quarter The quarterly base rate for a new customer for the
smallest size container is approximately $Please let me know if you need further information.Thank you!

Teri and I connected by phone this afternoon. We are in the process of crediting her account for $42.45, ceasing any further credit collection messages and closing her account. I apologized for the poor service and treatment she received. We appreciated her business and candid
feedback and are addressing the opportunities to strengthen our service and customer experience. Thank you, Jeff M***General Manager*** *** ***

I will be sending out a driver to pick up this cart todaylooking at this account we have not missed this customerdriver left some bags that were to heavy for him to pick up

Spoke to customer and she felt that she was charged unfairly, we are waiting on back up paper work to prove that she did not move in until OctoberRepublic has agreed to credit her for three months worth of service as soon as we receive the copy of her deed

I dispatched the cart equipment team to exchange MrL*** cart this morning (8/27/15)I contacted MrL** via e-mail to express my sincere apologies for his services issues, and to inform him that his cart would be exchanged today.I will follow up with MrL** once I've confirmed that his cart
exchange is complete

Our Operations Supervisor will contact MrK*** regarding the missed service, and explain the steps taken to prevent future occurrencesThe Supervisor will monitor MrK***'s address/street to verify services completed each week until such time that consistency is restored

As a result of our interactions with this customer, we have interviewed the driver and accompanied him multiple times in order to address any professional or service issues he may be having. We have not found any issues with how this driver has been servicing other customers on his route. We have high expectations for our drivers and feel this driver meets these expectations; however, seeing as we have not met this customer's expectations, we will be crediting the balance on this account

We would like to thank the *** for reaching out to us. The matter was handled by the representative on 8/19/and the account shows a balance due of $0.00. There is nothing to be paid and the account is closed. My guess is that the invoice or notice received was delayed in
the mail.If I may inquire of the ***: what date shows on the invoice? If it was generated 8/or prior to that date, there would have still been a balance showing in our system (overnight processing from the 19th would not have cleared the balance for bills generated that day). They can contact me directly at *** or send an email to ***Thank you,Carey L***, Sales Supervisor, Republic Services

MrB*** called me directly this morningI explained the remaining balance was for the removal of his containerHe said he didn't have our containersAfter looking through our notes I found where MrB*** had called back in & had us remove our container & was using his own
I agreed to credit the entire balance of & apologized to MrB*** for his issuesThis has been successfully resolved

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me. The responsible operations personnel did in fact contact me, and is actively working to resolve the issue
Regards,
*** ***

We have contacted the customer and personally went out to the location to ensure her trash was serviced The container was not out to service, we called and the driver also went to the door to let them know we were here to service but had no luck I have also sent this to our CRC
for a coaching opportunity with the agent that took the call Thanks Brian P***Sales Manager

First: The
driver was either inobservant or not in control of his vehicle, and obviously wholly and completely unaware of his surroundings, thus causing the line to come down. What did he do differently that day, than the past few years as he drove the exact same route? New Driver???Second: The extremely rude woman at CCMSI, Nancy D***, has been extremely unprofessional with both myself, and my resident tennant. Pull The Recordings they are required by law to keep on record!!! My tennant in the house claims that Nancy D*** was putting words in her mouth, and told Ms D*** she had entered a statement on behalf of the tennant in the residence

On 11/06/15, the customer, Mr*** called requesting that he speak to the sales representative in charge of his account due to his increased rate adjustment for his sanitation containerThe sales representative responded to Mr*** on or about 11/10/15. Mr
*** requested to his service be cancelled as he disputed the charge increase and stated he had no more need for the sanitation container. The sales represented informed Mr*** his contract was valid until 11/2017. If he chose to cancel his contract, he would be assessed and early termination fee, as indicated in the terms of the contractFrom that point Mr*** and his sales representative have been in contact regarding options for his account. As a final result the sales representative was able to derease charges effective 11/13/15.Currently, as of today, 11/18/15, the account remains open and there have been no further inquiries from the customer

We were able to speak with our customer to provide the details requested

We will be working with our CRC on how to work with customers when they call in to them

The customers missed refuse was collectedI spoke with *** and explained some of the challenges we had been facingWe issued a credit for the months of unacceptable serviceI have spoken with the route supervisor to ensure service is delivered to the customers expectations

A courtesy credit will be issued to the customer's account as requested. We apologize for the miscommunication that resulted in the removal of his cart when he intended to return it to the division himself

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This account was a part of a Home Owner's Association contract that was not renewedThe billing should have ended but it continued in errorWe have extended the service with the customer to match the timeframe that was billed to themThis issue has been resolved