Nikz At The Top

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hi there, after looking at the account I found that the customer had contacted us directly and worked with a rep from credit/collection resulting in a credit to the account for all that was in questionI then re-read the complaint and at the end I found this note from the Revdex.com that read as,Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our filesThere is no action for you to take at this timeWe will contact you when we next require your input.Thank you,Republic Services

Karen V [redacted] called to see if a deposit had been made to my account on 1/my bank is closed today and I don't know why a deposit would be there since no one knows where the money is at this pointWhatever bank they sent the money to clearly rejected it and I do not understand why I have to continue to wait for my refund while they investigate to see where the money isI still have to pay the bill that money was meant for

We have issued the customer a month credit for the services not rendered and failed follow through to approve safe collection as a back door customerSpoke with customer and advised her of plan going forward and credit to invoice

Damage has been submitted to our insurance companyThey have contacted the customer and are paying $to the customer for the damaged mailbox

Ana,I want to apologize that you have contacted our company several times with no answers or resolution to your call I would love the opportunity to speak with you and work to address and resolve the issue you have experienced with Republic Services I tired contacting you via phone at the number you provided and also at the number we had in our system but both were wrong numbers I also sent you an email with all my contact information for you to feel free to contact me at anytime to discuss this further I look forward to speaking with youBob H [redacted]

The Republic Services account for Brenda G M [redacted] originally went on Service Interruption (no trash service) for non-payment beginning on Republic Services received a payment for $on The account went on Service Interruption again on and attempts were made to collect payment from Brenda G M [redacted] on 1.5.2016, 1.7.2016, 1.12.2016, and The Accounting Department made contact with Brenda M [redacted] on @and she stated we could have our carts back (we attempted to remove the carts, however, our driver met with some resistance from the customer’s husband, and we left the containers at the property) but she wanted the $deposit returned to herThe account showcased a $deposit (the account was established in and a portion of the $deposit ($was applied to the first invoice)The Accounting Department advised Brenda that any remaining deposit would be applied to the outstanding balance that is currently sitting on the account, and Brenda M [redacted] then disconnected the callThe outstanding balances on the account resulted in multiple invoices with different amounts that were dueIf the account is placed on Service Interruption, an additional fee of $will be assessed, which will generate another invoiceWe have attached all outstanding invoices, showcasing all outstanding balances that are owed on the accountWe have assessed a fee of $for the trash containers that we were unable to removeWe waive the fee associated with the containers; once they have been returned to Republic Services (Brenda M [redacted] may contact Republic Services @ to arrange for the containers to be removed from the property)Thank You

We will resolve this issue with our customer and make sure they are satisfied with the resolution Thank you for reaching out to us.Robin M [redacted] Area Director of Operations [redacted]

On 3/26/we reduced Ms [redacted] rate please see the attached document to supportWe reached out to Ms [redacted] to confirm the new rate which was a price match from a competitorShe has since declined our service and went with a competitor, we will credit Ms [redacted] account the $because we valued her as a customer when she was with us

"In reviewing this account It appears there was a credit balance of after closing this acct There was a container removal fee that was billed to acct and not paid.The remaining credit balance of was applied to off set partial payment of deliver fee and giving account a zero balance This was done to stop any additional penalty fees from billing to the account

Per the sales manager, this customer has an existing service agreement with Republic but has Groot containers on siteMaria tried working with him but the customer did not want to negotiateWe did everything that we could do on our end to try negotiate but the customer refused to work with us and stopped making payments on his accountDue to his service agreement we were forced to close his account for nonpayment and bill liquidated damages

Revdex.com: This is much more reasonable and I accept that I owe for January If you send me the invoice or let me know where to make payment to I will do so right awayThanks

The account was closed out 8/31/Due to operational oversight, the remove order was deletedThese containers have been rescheduled for removal on 9/20/The customer will be called once removal has been confirmed

My name is Ty K***, I am the Division Sales Manager at Republic ServicesOn this particular day I was conducting a Field Ride with my Sales Rep Porscha G [redacted] I witnessed Porscha conversing with the Property Manager and his son about extending our Service AgreementAfter explaining the extension of the agreement the Property Manager instructed us that his son had the authorization to sign the agreement extensionAt that moment we explained the type of service will stay the same unless the Manager wanted to make any changesI witnessed the customer sign the extension

I have spoken with Mr [redacted] in regards to the service failuresThis mountainous area requires a specialty truck to service correctlyThis includes capacity to service both commercial and residential customers as well as a Telma brake systemDuring this time frame we did experience a larger than usual amount of down time on this truckWe are in the process of retrofitting two additional trucks to have the capability of servicing this unique area Our residential customers are instructed to have their trash out and ready to service prior to Unfortunately, due to the unknown circumstances of a breakdown, we will only be able to notify him of the situation after it has occurredWe have valued Mr [redacted] as a customer for the last several years and we are working diligently to rectify his service concerns

[redacted] ordered a yard dumpster from our Company on 6/14/At time of placement of order it was determined that [redacted] would pay the driver a total of $which is the cost of the 30yd dumpster.Delivery is $50.00Haul: $440.00Total to be collected was $490.00It included tons of debris with the price above up to days of serviceAfter days it would be a $per day rental charge and anything over tons would be $55.00/tonWe do not automatically pick up the dumpster - must be called in that the customer is doneIf the container is serviced the day mark starts over from the date of service.Unfortunately, our driver was never paid upon delivery and he still delivered the dumpsterOur policy would be for our driver not to delivery without paymentContainer was delivered on 6/21/and we removed the dumpster on 7/25/17.Customer incurred a charge of $for the rental of the dumpsterWe charge $per day after days of delivery of the dumpsterCustomer had the container for days; however we only charged for a total of days which totals to the $on 7/24/the customer called to remove the dumpster and was advised that the total owedCustomer did mail a payment in the amount of $for the rental however, never paid for the delivery and haul of the dumpster which totals $490.00.There has been a total of three invoice mailed out to customer which have been attached.The current total is $which is the initial amount that was supposed to be collected by our driver.Our office has explained the bills and amount owed on the accountWe have sent bills and we have sent collection letters If you have any further questions please feel free to contact our officeThank you!Republic Services

Republic Services management did contact me a week after I called in reference to my customer service issues and assured me that going forward these issues will not occur again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We will be sending someone out to pick this stop up and getting with the driver

Your account is closed and the credit/refund is in process On 6/19/it appears that you closed your account and at that time the paperwork was created for the refund If you would like copies of the paperwork in process or have any further questions, please reach out to my billing processor directly Her name Christina D [redacted] and her direct desk line is 260-274- She can also be reached via email: [redacted] My name is Randy Deming and I'm the General Manager of the Business Unit that serves your area Please also feel free to reach out to me as needed at [redacted] services.com

We have looked into the customer's account and credited the appropriate amountCustomer was pleased with the resolution