Nicholas Yust Fine Metal Art LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution somewhat satisfactory.If Nicholas' schedule was so "overwhelming" why were we not informed? Further why were we promised the piece was shipping when both Nicholas and [redacted] knew that it wasn't.My enjoyment of the piece has been diminished as a result of the effort required to obtain it Regards, [redacted] ***

Update - The artwork has been shipped successfully to the customer It arrived on 2/23/via ups Due to Nicholas' overwhelming schedule this sculpture creation experienced a delay This type of situation occurs occasionally during Nicholas' show season and during the Holiday Rush Every piece that Nicholas makes is done with perfection and care to ensure that every collector receives a gallery/museum level quality piece of artwork We are happy that the customer was able to receive their artwork and we hope that they are understanding of this delay.Nicholas Yust Fine Metal Art

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution somewhat satisfactory.If Nicholas' schedule was so "overwhelming" why were we not informed?  Further why were we promised the piece was shipping when both Nicholas and [redacted] knew that it wasn't.My enjoyment of the piece has been diminished as a result of the effort required to obtain it.
Regards,
[redacted]

Update - The artwork has been shipped successfully to the customer.  It arrived on 2/23/15 via ups.  Due to Nicholas' overwhelming schedule this sculpture creation experienced a delay.  This type of situation occurs occasionally during Nicholas' show season and during the Holiday...

Rush.  Every piece that Nicholas makes is done with perfection and care to ensure that every collector receives a gallery/museum level quality piece of artwork.     We are happy that the customer was able to receive their artwork and we hope that they are understanding of this delay.Nicholas Yust Fine Metal Art