Nice T-Shirt

Review: My husband and I own a business and wanted to have shirts and hoodies made up with our logo. We reached out to Susan at Nice T-shirt. I emailed her my order with specific details, quantities and names, etc. I paid in full for my order on Oct 27. After several emails of going back and forth of what we wanted (even though I was very specific in my first email) it wasn't until 2 months later that my order was ready for pick-up. On Dec 15th, I went onto the Nice t-shirt website to see what the hours were and it said 9 to 5. I arrived at 10am, only to find that they were closed. I called Susan and she said they were busy and wouldn't be there for another 30 mins. She asked me to go grab a cup of coffee in the meantime. So I did and I ran another errand while I waited. I received a phone call after 30 mins from Susan asking me where I was and that her employee was at the warehouse. I hurried back there only to find my order left outside the building, not just for my taking but for anyone else as well. Before I got into my car I checked to make sure that I had my complete order and I did not. I was missing 3 women's long sleeve v-neck tees. I emailed Susan immediately to let her know. Her response (via email) was less than apologetic. Again this is still December 15th. I waited until just before Christmas to ask when the tees will be ready for pickup. She responded before the new year. The new year came and went and still have not received an apology or my t-shirts. My husband ended up calling Susan after the first of the year to find out when the rest of our order would be completed, she said by weeks end. On Jan 5th received an email that the warehouse was out of black t-shirts. At that point I kindly asked for a refund on the items that were not delivered on. Please note that I had to ask via email a couple of times for a refund. She finally responded, not very professionally, saying that she need our address to send a $42 refund. I emailed her my address. It is now Jan19, over a month from when I picked up my order that I requested a refund. Still as of today's mail have not received a refund.

This was such an awful experience. With so much competition around one would think that a business owner would pick up the phone and call the customer to resolve this instead of hiding behind emails. I am one very dissatisfied consumer and unfortunately that's all it takes.Desired Settlement: My money back for what I did not receive in my original order. Also, for the business owner to know how dissatisfied I am.

Business

Response:

This 42.00 has been sent out.