N.F. Sheldon, Inc. - Harley Davidson

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Long story short don't come here. If you want to get ripped off for thousands of dollars this is your place ladies and gentlemen. Let me explain. I came here in high hopes because my grandfather came here and it's the only real memory I have. Excited to purchase my first Harley. I meet with Bob (great guy) and we pick out a 22 Harley 48 paid about 19k cash out the door and I put a lot of money in it after. Only thing I left stock was the frame. I grew out of it in 4 months and went for a street glide which they offered me an 08 with a 103 (which it's not) and 35k miles on it for 2k more than my brand new bike with it all done up and still owe them money... whatever, I just want to ride so I take it home and am told to come back for a cleaning and a gas tank fill up. I return the next day and my bike starts smoking in the parking lot when I get to Sheldon's. Come to find out the stator and regulator went. They say they'll make it right and take it in the shop. I get it back and it's bucking and has speed wobble around every turn. They take it back and tune it and I get it back still bucking and loss of throttle respone and everyone's telling me my bike is indeed a 96ci not a 103. This point I'm done I got back and ask if they could get me on a bike that's safe and is not gonna get me killed. I find an 09 Dyna and apparently its under 10k and considering I just paid 16 four months ago I'd be good right? Wrong. They tell me that I'd still owe 4k?!?! Why would I still owe if you're taking my trade I ask. The response " we're only giving you 6k for the bike". I was furious. I have never felt more cheated in my life. To think they'd treat a veteran like this is disgusting. I was completely robbed.

This has been the worst experience ever!!! My bike has been there for two months and I can't even get a simple call back or a status update from one person without having to get vulgar and lose my *** on the phone for them to finally listenNot a single person at this dealership is well guided nor do they really seem to give a *** about anything to do with customer service or the customer experienceI've now been CALLING AND EMAILING every other day being told that my bikes going to be ready and then every time I call it's notThe service manager Lou said he was taking over my "file" -the one they can never find, yet even he doesn't get back to meThis has been the worst experience trying to get my bike repaired I knew it would be lengthy but never imagined thisI wouldn't even have wished this on my worst enemySHELDONS IS NOT THE PLACE TO GO!!! BEWARE

This has been the worst experience ever!!! My bike has been there for two months and I can't even get a simple call back or a status update from one person without having to get vulgar and lose my [redacted] on the phone for them to finally listen. Not a single person at this dealership is well guided nor do they really seem to give a [redacted] about anything to do with customer service or the customer experience. I've now been CALLING AND EMAILING every other day being told that my bikes going to be ready and then every time I call it's not. The service manager Lou said he was taking over my "file" -the one they can never find, yet even he doesn't get back to me. This has been the worst experience trying to get my bike repaired. I knew it would be lengthy but never imagined this. I wouldn't even have wished this on my worst enemy. SHELDONS IS NOT THE PLACE TO GO!!! BEWARE

This has been the worst experience ever!!! My bike has been there for two months and I can't even get a simple call back or a status update from one person without having to get vulgar and lose my [redacted] on the phone for them to finally listen. Not a single person at this dealership is well guided nor do they really seem to give a [redacted] about anything to do with customer service or the customer experience. I've now been CALLING AND EMAILING every other day being told that my bikes going to be ready and then every time I call it's not. The service manager Lou said he was taking over my "file" -the one they can never find, yet even he doesn't get back to me. This has been the worst experience trying to get my bike repaired. I knew it would be lengthy but never imagined this. I wouldn't even have wished this on my worst enemy. SHELDONS IS NOT THE PLACE TO GO!!! BEWARE