NextDesk

The customer has requested the Revdex.com close the complaint in their letter.  They were handled in a timely manner to their satisfaction.

This customer’s vanity cover was originally on backorder at the time of delivery.  We put a missing component letter in all desks that have a part on backorder.  Unfortunately, it seems that his missing component was never put in our system to send the vanity cover once we received them...

from our fabricator.  That is totally on us.   Once we were aware of the issue, we immediately sent a vanity cover via FedEx.  The shipment came back as undeliverable.  We let [redacted] know that the vanity cover came back as undeliverable.  He asked us to refund.  I processed the refund via check number 3675 for $172 (the price of the VC) on 06/16.  I did not receive this complaint until Monday, June 22.  If he does not receive the refund by Friday, I encourage him to contact me directly at [redacted]    Thanks,   [redacted] General Manager

We are completely rebuilding the tops for him, but I honestly think he will find fault with even that.  I have been doing this a long time and I usually can sniff out customers who refuse to be made whole.  He has already accused me of trying to use inferior metal when I am the one who...

told him about our move to a higher grade aluminum.  Unfortunately, we have had to involve our attorney because of his threatening language and the vitriol he spews via email.  The tops are being cut and time saved this week.  They shpuld go out for anodization next week.  We are hoping to wrap this up as soon as possible, but doubt he can be made happy.

What is the customer wanting from us?