Next Level Performance

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me and consider this complaint resolved Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Company stated they refunded my moneyI requested refund on 4/10/They said they would issue credit that day Said it could take days to show up on my CC Called 4/20/to find out why there wasn't a credit showing [redacted] stated he did not apply credit until 4/17/and I would have to wait another days Company states they have there process listed No where on there website nor in person do they state it takes or more days to fill your order Only thing I expect from a company that takes my money is to have it in stockIf it's not available it needs to be listed back ordered Again no where on there website As far as me cussing several of there staff members that is falseI was professional with staff that has no clue to the situationOnly person that I did get angry with was with [redacted] because he has lied about time lines, product being available and because they didn't issue credit when requestedHe waited another week and there is no excuse for that Regards, [redacted]

Proof of Refund is in attachment I said I did it. Thanks

I was out of town and no able to respond to some of these complaints. [redacted] ID [redacted] received her package already invoice and proof of delivery is on link [redacted] I called her personally last week to make sure she got her package and everything was squared and...

apologized for the delay

This is the same case as the other filing we have already delivered the product [redacted] tracking shows it delivered back in February 12th. Processing times were explained when order was placed. Already spoken with this customer and everything has been resolvedThanks

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Company stated they refunded my money. I requested refund on 4/10/15. They said they would issue credit that day.  Said it could take 7 days to show up on my CC.  Called 4/20/15 to find out why there wasn't a credit showing.  [redacted] stated he did not apply credit until 4/17/2015 and I would have to wait another 7 days.  Company states they have there process listed.  No where on there website nor in person do they state it takes 30 or more days to fill your order.  Only thing I expect from a company that takes my money is to have it in stock. If it's not available it needs to be listed back ordered.  Again no where on there website.   As far as me cussing several of there staff members that is false. I was professional with staff that has no clue to the situation. Only person that I did get angry with was with [redacted] because he has lied about time lines, product being available and because they didn't issue credit when requested. He waited another week and there is no excuse for that. 
Regards,
[redacted]

Customer has already been refunded and the money is processing. We can't make it go any faster. One of the most vile customers we have dealt with he has called and cussed out multiple employees not looking for real answers just wants to yell and attack our characters company but our personal...

character. Every situation that we came in contact with with this individual we explained what was going on with his product. We are not [redacted] and do not have 100,000s of rounds sitting in stock like he wants us to. We are growing and eventually get there but for now we describe on our website how our processing works and we do take money up front. He is completely in his right to go anywhere else to fulfill his ammo needs but we hide nothing as a company and we are on pace to be in 250-300 stores nationwide by the end of summer and we ship to 40 states every week. I understand his frustration of not having his product immediately but we are not a scam and we are servicing many shooters throughout the country. Never dealt with such a vile and rude customer since we have been in business. Like we said we have done his every request and his money has been refunded and we have canceled his order. Nothing more to do.

Trying to reach this gentleman for months. We have his product. His number has been disconnected. No what?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.
Regards,
[redacted]