Newport Dental Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

*** *** Son, *** *** came to our office and got dental treatment done and didn't want to use his insurance to help him with the dental cost*** *** decided to sent in a dental claim personally for reimbursementWe never submitted any claim to the insurance
company nor we got any notification form the insurance company stating that we had to abide by any fee structureTherefore we have no obligation in regards to the insurance fees. Thank you

Hello ***,It was a pleasure speaking with you earlier today.As stated over the telephone conversation, the customer received his credit card refund on the same day he visited our office on 10/26/15.He returned to the office on 10/29/very upset with the fact that the refund had not posted to
his account yetWe tried to explain to the customer that normally it takes 3-business days for banks/credit card companies to post a refund to a cardholder's account.By now, I am certain that the refund has posted and the customer is happy:)I have attached a copy of the refund receipt for your consideration.Regards,*** *** ***
*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: On July 24 Newport Dental charge me in advance $230.00 for my wife's dental cleaning.

But the service never happened, so we cancel the order and we ask for our money back. The Office manager told me when I was present to recover my money back that the in charge to authorize the money back returns was not at the office at that moment, so she said to come back later on another day.

My bank returned their debit transaction and start a claim to recover my money, but they never start the process to return m,y money back.

So on October 26, I went back to their office and ask for my money so they process a fake refund and today is October 29 and my money is not in the bank credited to my account.

I need your help in this matter. I am a 61 years old man and I don't want these people to take advantage of old people like me.

Thank you,

[redacted]. [redacted]Desired Settlement: I need my money back for my medicines. I am a 61 year old man and sick.

Business

Response:

Hello [redacted],