New York & Company

Our records indicate that [redacted] did open two accounts, the first on She has made subsequent purchases using both accountsI'm attaching signed receipts of the purchases she made [redacted] would need to contact the credit card facility at ###-###-#### to cancel one of the accounts she does not needBeing that she is the card holder, they require her to contact them directlyWe have also sent them a notification relating to this issue Thank you for allowing me to address this complaint Sincerely, Charmaine Customer Service New York & Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was not there for the second card opening and the first purchase made I did not even have the cardThe second card was the only card sent to me, not knowing what the card number should be I only assume this was the card and that's the one I usedEven the employees told me there is no way to have a second card, so how did I open a card twice like the business is claiming? Also so I could pay my bill I needed the first card number and when I went to this location they did not file my receipt so I could pay on this cardI did not open two cards and because of this treatment I will keep posting about this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:In reference to complaint ID [redacted] , please be advised that this matter is now resolvedAs of yesterday, the credit card issuer advised me that a credit of $+ fiance charge interest had been refunded back to my credit cardThank you for your efforts I find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The items arrived a week or so after the promised delivery dateI ordered those clothes for a business trip I was taking In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed [redacted] ***'s concern with the online facility and we do see that she spoke to representative regarding her order that didn't process correctly back in MayIt appears that [redacted] did place a new order # [redacted] on 6/*/where she did receive a discount off all items except for of them totaling $As a onetime courtesy, we will be appeasing her with 30% off her subtotal purchaseA request was sent over to our Ecommerce department to refund $back on [redacted] ending in ***Regarding the $email coupon for signing upWe will not be honoring this on her purchase since these are not valid during 50% off sale events and would have not worked in conjunction to the promotion Thank you

I recently opened a credit card with new York and company how ever after I used my cc at the same location where I opened my account I get notified that my cc has been frozen due to fraudulent activity on my account the reason for my cc card opening was because I was unable to buy christmas presants I was depending on my ny&c account to buy these items how ever my account was frozen due to fraudcome to find out my account was frozen dure to someone in the store of ny&c using my account to buy a 17$ gift card odd number I know! I just fount this out so I missed out on all the sales that I was hoping for my Christmas shopping u want to file a complaint to the location in downtown phx az where this fraud happened and how I found out was I received my statement for the first time and there it was where I seen this odd amount I called it it and the person from comenity bank told me this was the reason why all my accounts with comenity bank were frozen

The items are separated out by colorIf *** [redacted] is on the search page, it shows a tagline there, but once you go into the product detail page it displays the tagline under the colors that are part of the saleIf you are just on the initial page and click through the colors, the tagline does remain, pricing doesn’t change etcYou have to go in to the item or open up the quick view to see the split We apologize for any confusion caused or any lack of customer service she may have received Thank youHave a great day

We regret that we were unable to cancel [redacted] s orderWe researched her complaint and were informed that [redacted] contacted past the time frame she needed to cancel the order therefore we were unable to honor her request rgb(0, 0, 0);"> I’m attaching an excerpt of the disclaimer located on our website as it relates to cancelling an order Order Cancellation We begin processing your order almost immediately upon receiving it, so you receive it as quickly as possibleThat means there is only a very short window of time between order receipt and fulfillmentIf you find that you need to cancel your order, please call us at ###-###-#### as soon as possibleOnce an order has entered the fulfillment & shipping process we are unable to cancel the order, If we are unable to cancel your order & you decide you do not want the merchandise you have purchased, you may send it back to us or return it to any New York & Company store (excluding New York & Company Outlet stores Charmaine C [redacted] Supervisor, Customer Support and Service [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding New York & Company has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I can go and return the items without your consent, I still have the receipt and the unused merchandiseThat's a joke that you put on this email that you will be happy to refund me if I return the merchandise and bring the receipt! I can do that without your consent I just bought it a week agoBring experts to go and check your stores because I didn't picked up those bugs in the streets they were at your store In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This business has had our computer over a year to be repairedThe gentleman who runs the business does not return phone calls, and is never available to talk to when you go to the businessHe has already been paid due to the fact that he needed the money to buy the parts to repair the computer

I have called this person over times to see if I could get him to work on my laptop and he has not returned any of my phone calls his internet page doesn't work at all on my computer he is ignoring my calls yes I have moved and when I called him I told him this plus I gave him my new address which is now *** *** *** *** *** plus I have also told him that *** ** is located behind the *** *** store here in Kewanee IL

Review: I went to this store on this day and it has been several weeks wondering where my money is, I went in this store several times to ask where is my refund and drove my gas to there. I called on their 1(800) number and all I got was a long hold. Seven weeks now on december 31st 2013 , still nothing? where's my refund?Desired Settlement: My purchase was $69.43. I would a full refund plus what I spent in gas, about 10 dollars. What I would like is $79.43.