I set an appointment to pick up my vehicle for 3:30pm on Saturday June 24th I arrived mins prior to my appointment to get my vehicle The place looked emp[ty so I called the number of the company I spoke with a dispatcher for or so mins and was informed that the person I was meeting was delayed at their north lot and would be there in mins as they were already on the highway When I discovered where their north lot was; I immediately knew they could not make it in mins and called back I asked to reschedule the appointment since I did not have enough time to wait for their employee who missed the agreed upon time I was informed that I could do so and that they would be charging me for the extra day of storage Since this is absurd, I asked for a manager I held the line for mins waiting for Joe and when He got on the phone and I explained the situation; he too told me that he would not waive the fee despite their error He informed me that the person was a
I set an appointment to pick up my vehicle for 3:30pm on Saturday June 24th I arrived mins prior to my appointment to get my vehicle The place looked emp[ty so I called the number of the company I spoke with a dispatcher for or so mins and was informed that the person I was meeting was delayed at their north lot and would be there in mins as they were already on the highway When I discovered where their north lot was; I immediately knew they could not make it in mins and called back I asked to reschedule the appointment since I did not have enough time to wait for their employee who missed the agreed upon time I was informed that I could do so and that they would be charging me for the extra day of storage Since this is absurd, I asked for a manager I held the line for mins waiting for Joe and when He got on the phone and I explained the situation; he too told me that he would not waive the fee despite their error He informed me that the person was a