After submitting all of the required documents that were listed on their website, I received a letter about two weeks later stating that I needed to submit documents within days of the date (616) letter, which I received 7/*/16) otherwise my file will be permanently closedI spoke to Rose L [redacted] (Housing Assistant), and asked for clarification as to what was wrong with the documents that was submittedI questioned why she was requesting for me to send an IRS transcript when the website said to submit tax returns and W-(which both were submitted), along with the other documents that were stated in the letter, when the website was very specific as to what was neededThat is when she said I was "aggressive" and told me to write the management and hung up on meNot only is the staff unprofessional and lacks customer service skills, the management wants you to run around with retrieving documents within a time frame that is not practical and keep the "credit check" money of $After discussing the issue with a member of a legal practice, I was advised to reach out to my City Council member or Community Board-District Manager for assistance
After submitting all of the required documents that were listed on their website, I received a letter about two weeks later stating that I needed to submit documents within days of the date (616) letter, which I received 7/*/16) otherwise my file will be permanently closedI spoke to Rose L [redacted] (Housing Assistant), and asked for clarification as to what was wrong with the documents that was submittedI questioned why she was requesting for me to send an IRS transcript when the website said to submit tax returns and W-(which both were submitted), along with the other documents that were stated in the letter, when the website was very specific as to what was neededThat is when she said I was "aggressive" and told me to write the management and hung up on meNot only is the staff unprofessional and lacks customer service skills, the management wants you to run around with retrieving documents within a time frame that is not practical and keep the "credit check" money of $After discussing the issue with a member of a legal practice, I was advised to reach out to my City Council member or Community Board-District Manager for assistance