On 6/09/Atlas Butler installed a Basic Heat Pump and Air Handler with a year parts and a year labor warranty. Atlas Butler replaced the compressor on 5/23/and the evaporator coil 5/7/both under warranty Mr*** was only responsible to pay for the laborOn
8/20/Mr*** called our office demanding our Residential Field Manager Lee M*** and certified technician come to his residence at 2pm to remove the system and refund his money MrM*** advised Mr*** that he was not able to remove the system and refund his moneyThe Atlas Butler contract reads a year money back guarantee it has been over years. MrM*** offered to send an Atlas Butler certified technician Mr*** declined and terminated the call. I called spoke with Mrs*** on 8/24/to advise I was sending a technician out to diagnose the problem with the Heat PumpMrs*** advised me that already had *** *** replace the system they refused to allow Atlas Butler to return to their home. Atlas Butler made attempts to rectify any issues Mr*** had with the systemMr*** choose to go to another company without allowing Atlas Butler the opportunity to diagnose the issues he was having in August I have also attached copies of the contract and signed invoices for repairs
The *** *** is actually running the contest and providing all of the marketing for the contestMr*** will need to contact the *** *** with his complaintAtlas Butler is the vendor for the contest who will be performing the work to the contest
winner
Per our Residential Field manager *** *** he agreed to wave the $for the blower wheel and the $diagnostic replaced the blower wheel a no charge and waved the $diagnostic charging for the motor $out of good faith*** *** authorized the repairs and agreed to the pricing and wrote a check #*** for $on 12/1/Atlas Butler has canceled the maintenance contract with no further charges and will stand firm on our decision no additional refunds will be issued
On 10/15/Install Manager Joe S*** went out to Mr***'s residence to fix a failed city inspectionThe failed city inspection list items of the were existing problemsThe gas leak was an existing that Joe fixed at no charge to the clientThe 2nd existing was B-Vent clearance which was
from years ago when client had a new roof put onThe trash that was left in the attic was a couple of PVC's which Joe carried out in one hand to the trash. The current maintenance agreement started on 03/01/and expires on 02/31/Mr*** had the maintenance completed on the air conditioner and the furnace on 8/13/and he received 5% off the price of his furnace.Respectfully,Mary LJ*** *** *** ***Atlas Butler Heating and CoolingMain: 1-800-FURNACE (387-6223)Direct: ***-***-*** ext***
I am rejecting this response because:
The respose is incomplete and misleading for the following reasons: It neglects to mention that Atlas Butler was called out in Novemeber AND December to fix the unit (not working) I own FOUR other homes--all with furnaces older or the same age as the one at *** *** **.-- that have furnaces located near the washer/dryer NONE of those units have ever required ANY maintanance other than changing filtersEVER In the same span of time, this unit has broken down 5-times (an average of at least once per year) That isn't normal The EXCUSE of the furnace being in the laundry room is completely irresopnsible I own another home right down the street, in the same neighborhood as the house at *** *** **That home expereinced NO issues with power outages as claimed by Atlas ButlerFurthermore, when I questioned my tenant about issues with the power, he expressed that it was an issue with blowing fuses (too many electronics plugged in at the same time) If blowing a fuse causes a furnace to break down repeatedly / need a $repair, that furnace is a piece of junk or has some basic flaw that should be repaired AT NO COST to the customer Atlas Butler's only responses to my ongoing concerns have been poor, illogical excuses and a general lack of taking responsibility for their poor product
Regards,
*** ***
The revised (after my complaint) Internet ad for the sweepstakes seems to be compliant with 109:4-3-02(D). The revised (again, after my complaint) print ad in today’s paper (revised copy attached from today’s paper) is NOT compliant with 109:4-3-02(A)(1) or 109:4-3-02(C). I am not an Attorney so you and the vendor should seek the services of competent legal counsel who, one would think, would give you adequate instructionsEvidently, an Attorney has not yet reviewed the print ad because the print ad is still obviously non compliant with Ohio law, including the case lawVery simply, If only *** *** customers are eligible for the sweepstakes, then that specific and highly material restriction has to be in plain English, stated clearly and conspicuously, on the FACE of the adIn the revised ad, completely contradicting the requirements at 109:4-3-02(C), *** hasn’t even “reached” the level of including a violative footnote!! All they’ve added is a message to the consumer at the very bottom of the ad stating, more or less: “You’ll have to do some additional research to find out whether you qualify…good luck with your hunt!” With the revision to the print ad is *** etal., trying to turn this into a comedy? REGS, ** PS: late Monday, I sent a rebuttal to Atlas Butler’s initial response to me in this caseAs you know, they more or less stated, “we don’t know anything about this…you’ll have to talk to the ***See you later.” Looking at the tracking, here we are on Thursday and that rebuttal of mine has not yet been conveyed to Atlas Butler
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. My money has been refunded
Regards,
*** ***
The information provided by Atlas Butler is incorrect,does not contain all pertinent facts, numerous facts have been deleted,or not statedThe jest of this complaint resolves around the fact that L*** wanted to apply monies spent on a new Atlas Butler system,if he could remove the existing system and install his system. I am not intent on "banter", fact is his technician made an incorrect diagnosis, the circuit board was not faulty, the wires were not loose, the problem was a bad TXV valveHe should read his tech's report he did not repair loose wires "I was working on the outdoor controls and the unit just started up I couldn't find what happened and the unit is working"At your request I will provide copies of all invoices, also L*** states the unit was installed incorrectly, I will provide a copy of the inspection by the City of Westerville,which approved the installation
Regards,
*** ***
I have reviewed this complaint with Atlas Butler’s Residential Manager Brian H*** and Atlas Butler’s certified technician Matt S*Matt S*** recommended after diagnosing the furnace that Ms*** needed to replace the inducer motor and pressure switchesMatt S*** advised Ms*** of the price to replace he was not aware that there was a manufactures warranty until after Ms*** advised him she thought there may be a warrantyMatt S*** called the manufacture whom confirmed there was a parts warrantyMatt S*** advised Ms*** of the price for labor and she authorized the repairs prior to Matt leaving to get the replacement partAtlas Butler policy is we will not complete any repairs without the customers authorizationOnce Matt S*** completed the work he came upstairs to collect a that time Ms*** advised him she could was unable to pay that amountMatt then advised he there are options such as financing in which she voluntarily provided information to *** Bank and signed the necessary paperwork. were replaced at no charge as value added itemMs*** was advised of the charges prior to any work being completed I have also attached the signed invoice giving Atlas Butler authorization to complete the repairs. Ms*** advised our technician that she was on a fixed income did not have the money to pay for the repairsAtlas Butler’s technician advised her of the option to finance and she agreedMs*** completed and signed the *** loan application of her own free will Atlas Butler’s Residential Manager Brian H*** contacted MS*** advised provided her with a breakdown of charges including $diagnostic fee and the fact that the technician also replaced the pressure switches at no charge and the inducer motor that was under manufactures warranty which carry a year parts warranty with Atlas Butler Atlas Butler will stand firm on it’s decision to not refund any portion of the charges Ms*** gave prior authorization before any repairs were completed
I am not disputing the bill , I simply would like some consumer information on the new coil I purchasedI need some info, make , model number, warranty information, in writing pleaseDid Atlas Butler sell me the same exact coil that failed after only years in service? it has become known to me that many people have had problems with the *** *** condenser coils dating back to There is now a class action lawsuit against themWas Atlas Butler aware of the potential problems with those coils? When did they become aware of the class action lawsuit?The problems started around 2008, I bought my new equipment from them in years after the problems started
I have attached the amount we sent to the collection agency $I was advised by our accounting department the fee is $plus to send to the collection agency and they also sees their collection fees
Mr*** contacted our office on 5/21/spoke with CSR Ken who forwarded the request to refund $I approved the refund and forwarded to our accounting departmentMr*** will receive a refund via check within 5-business daysThe maintenance agreement was canceled on 5/21/
Atlas Butler has agreed to refund a check in the amount of $which is half of the diagnostic charge Mr*** was charged on 7/2/
Respectfully,*** ** *** *** *** ***Atlas Butler Heating and CoolingMain: (###-###-####)Direct:
###-###-####***
I would like to correct my last response Ms*** signed up for the Elite Comfort Club membership with Atlas Butler's certified technician Chris G*** to receive discounts on her repairs. She called in the day after her repairs were completed to cancel her membership which gave a 30% discount off her repairs and waved the $cost for the diagnostic. The invoices we provide do not give a breakdown labor, parts and warranty all included in the priceAtlas Butler's Residential Field Manager Lee M*** would have been more than happy to come back out double checked the work preformedMS*** still has a year warranty on the capacitor
*** *** contacted Atlas Butler on 9/7/at 11:22am for her air conditioner that was not workingWe scheduled our certified technician Lee G*** between 4:00-6:00pm.Ms*** was advised by our CSR Whitney the diagnostic fee would be $Atlas Butler's certified technician Lee G*** arrived
at *** *** Drive at 4:10pm upon arrival he discovered the air conditioner was bone dry had absolutely zero refrigerant compressor has pool vacuum online set and both coils looks as though outdoor condensing coil had a blowout when shutting the unit off unable to actually pinpoint leak but it's leaking in aluminum to copper coil Slender the client that adding refrigerant it would be gone that there would be a repair needed to hold the refrigerant also explained that that is Factory welds unable to weld in the field that we would have to replace the condensing coil recommended replacing the entire air conditioner Lee G*** departed at 5:10pm. Ms*** accepted the recommendation for a Comfort Advisor to come to her home to discuss replacement of the air conditionerAtlas Butler's Comfort Advisor Mark D*** arrive at *** *** Drive at 6:00pm to provide a quote at no cost for a new air conditionerMs*** has not contacted our office after the initial visit to advise us that she was not satisfied with diagnosis on 9/7/in the event she contacted our office we would be more than happy to send a field manager out for a second opinion/diagnosis
*** *** contacted Atlas Butler on 5/10/at 6:22pm regarding her hot water tank leaking. An appointment was scheduled between 7:00-9:00pm for *** *** *** *** ** *** Atlas Butler's plumber Steve B*** arrived at 7:46pm on 5/10/
after completing his diagnosis he recommended replacement of the hot water tank quoting $for the gallon gas hot water heater*** *** authorized the replacement and agreed to the cost providing Steve with her Master CardOn 5/16/***'s daughter *** called our office on 5/16/in for a break down of the charges for the invoice of $It has been explained to *** by the plumbing manager Brain P*** Atlas Butler does not breakdown the charges on their invoicesThe charges include the replacement of the HWT by a licensed Plumber, labor and warranty on the equipment etcAtlas Butler will not complete any repairs or replacements without pre-authorization of work that will be completed along with the cost. I have attached the invoice for the work that was completedAtlas Butler will not refund any portion of the installation of the gallon gas hot water tankRespectfully, Mary *J*** *** *** Atlas Butler Heating and CoolingDirect: ###-###-####Email: ***
First of all, I called Atlas Butler for a quote and the girl said it would be $for to diagnose the problemI asked her if there would be any other charges,she said the $and if any parts were needed I would have to pay for themAfter Atlas Butler came they found the motor needed replaced which I agreed to as the Tech Matt told me it was under warrantyMatt DID NOT TELL ME IT WOULD COST ANY MORE MONEYI DID NOT KNOW AND WAS NOT TOLD IT WOULD COST $FOR LABOR UNTIL AFTER THE JOB WAS DONE OR I WOULD HAVE REFUSED AND GOT SOMEONE ELSE TO DO IT CHEAPER After the job was over Matt told me it would be $for the workI WAS SHOCKED AND TOLD MATT IT SEEMED AWFUL HIGH FOR LABOR TO WHICH HE AGREED IT SOUNDED A LITTLE HIGH but it was what the company wanted to charge after he called themI couldn't afford that amount of money so he handed me the finance paper to sign so they could get paid and I could pay it off in about three months AFTER THE JOB WAS DONEThe invoice was made up AFTER THE JOB WAS DONE AND SENT TO MY E MAIL, I HAD REQUESTED THAT THE INVOICE BE BROKEN DOWN AS TO WHAT THE CHARGES WERE FOR AND TO ADD THE ONE YHEAR WARRANTY ON THE PART OR IT WOULDN'T HAVE BEEN DONE.; I felt I had no choice since the job was already done but to sign it and let him goAGAIN, I WOULD HAVE REFUSED THE OFFER TO FIX THE FURNACE IF I HAD KNOWN BEFORE HAND IT WAS GOING TO COST ME $ I called *** and asked them what they would have charged and they said $for diagnose and $hour thereafter since the part was under warrantyi then called *** who told me they would have charged $for diagnose and $75/hrthereafterThose would have been a fair prices.$hour for labor is outrageous I would willingly pay the $for diagnose and $hour x hrs= $total
This is unacceptableShe never approved any year service membership and never saw an invoice billing her as such! We want an itemized bill, at this point we want a refund of the "service membership" which is $1200.00(it is illegal not to provide itemized billing or disclose all charges)That gallon water tank did not cost 1998.00! She is a single elderly lady on a very small fixed income who at 7pm at night had no hot water and had trusted your company in the past and purchased a similar gallon tank and paid $750.00!! Our next step is to have our attorney (whom has already looked over this situation and insisted we get itemized bill that we have a legal right to), to proceed with this matter as well as contacting on your sideI want this resolved ASAP!
On 08/08/*** *** contacted Atlas Butler regarding her air conditioner not working she was given a schedule time of between 2-4pmAtlas Butlers certified technician Alex Troyer arrived at 2:15pm completed a diagnostic found her yrold Trane air conditioner low on FreonHe
recommended adding lbsof refrigerant and Ms*** authorized Alex also washed her condenser coil at no charge as a courtesy and completed a leak search at no charge which showed a slow leak in the evaporator coil which we cannot guarantee the refrigerant He recommend preventative maintenance agreement and a comforter advisor to come out at no charge to discuss replacement options due to the age of the air conditioner and condition she declinedI have attached the signed invoice Atlas butler does not do any repairs without prior authorization from the customer agreeing to the price and recommendationsI have attached the signed invoice Atlas Butler will not issue any refund for the authorized Respectfully,Mary LJohnsonResidenital Field ManagerAtlas Butler Heating and CoolingMain: 1-800-FURNACE (387-6223)Direct: [email protected]
On 11/09/Atlas Butler installed a Basic 80% 60k
Furnace at *** *** ** *** *** ***. On 1/28/Atlas Butler replaced the flame senor
, 12/16/cleaned the flame sensor On
1/11/2015 Atlas Butler was called by Mr*** regarding
his
furnace not working Mr*** stated that he cleaned flame sensor last
weekAtlas Butler's certified technician Matt A*** explained how it should
be cleaned. Mr*** was also advised By Matt A*** that
because furnace is beside dryer, things like this tend to happen quicker than a
standard installationThe furnace has a lot of dust and dryer lint inside and
the last visit for maintenance was 1/29/2014.. On 1/13/Mr
***'s tenant advised Atlas Butler's certified technician Justin A*** the
furnace had been working intermittently when the furnace goes off on the
ignition failure they have to reset the power. Mr
***'s tenant also advised they have experienced multiple outages and
surges over the past few months which most likely caused the damage to the
circuit board. On 1/15/we replaced the flame sensor under warranty and
installed a new control boardAtlas Butler's Field Manger Lee *** spoke
with Mr*** explaining the issues he has had is not mechanically related
these are issues caused by the drier being to close to the furnace and the
electrical issues. I have attached all invoice please feel free to
contact me with any questions or concerns
Respectfully,
Mary LJ***
*** *** *** ***
Atlas Butler Heating and Cooling
Main: 1-800-FURNACE (387-6223)
Direct: ###-###-####
On 6/09/Atlas Butler installed a Basic Heat Pump and Air Handler with a year parts and a year labor warranty. Atlas Butler replaced the compressor on 5/23/and the evaporator coil 5/7/both under warranty Mr*** was only responsible to pay for the laborOn
8/20/Mr*** called our office demanding our Residential Field Manager Lee M*** and certified technician come to his residence at 2pm to remove the system and refund his money MrM*** advised Mr*** that he was not able to remove the system and refund his moneyThe Atlas Butler contract reads a year money back guarantee it has been over years. MrM*** offered to send an Atlas Butler certified technician Mr*** declined and terminated the call. I called spoke with Mrs*** on 8/24/to advise I was sending a technician out to diagnose the problem with the Heat PumpMrs*** advised me that already had *** *** replace the system they refused to allow Atlas Butler to return to their home. Atlas Butler made attempts to rectify any issues Mr*** had with the systemMr*** choose to go to another company without allowing Atlas Butler the opportunity to diagnose the issues he was having in August I have also attached copies of the contract and signed invoices for repairs
The *** *** is actually running the contest and providing all of the marketing for the contestMr*** will need to contact the *** *** with his complaintAtlas Butler is the vendor for the contest who will be performing the work to the contest
winner
Per our Residential Field manager *** *** he agreed to wave the $for the blower wheel and the $diagnostic replaced the blower wheel a no charge and waved the $diagnostic charging for the motor $out of good faith*** *** authorized the repairs and agreed to the pricing and wrote a check #*** for $on 12/1/Atlas Butler has canceled the maintenance contract with no further charges and will stand firm on our decision no additional refunds will be issued
On 10/15/Install Manager Joe S*** went out to Mr***'s residence to fix a failed city inspectionThe failed city inspection list items of the were existing problemsThe gas leak was an existing that Joe fixed at no charge to the clientThe 2nd existing was B-Vent clearance which was
from years ago when client had a new roof put onThe trash that was left in the attic was a couple of PVC's which Joe carried out in one hand to the trash. The current maintenance agreement started on 03/01/and expires on 02/31/Mr*** had the maintenance completed on the air conditioner and the furnace on 8/13/and he received 5% off the price of his furnace.Respectfully,Mary LJ*** *** *** ***Atlas Butler Heating and CoolingMain: 1-800-FURNACE (387-6223)Direct: ***-***-*** ext***
I am rejecting this response because:
The respose is incomplete and misleading for the following reasons: It neglects to mention that Atlas Butler was called out in Novemeber AND December to fix the unit (not working) I own FOUR other homes--all with furnaces older or the same age as the one at *** *** **.-- that have furnaces located near the washer/dryer NONE of those units have ever required ANY maintanance other than changing filtersEVER In the same span of time, this unit has broken down 5-times (an average of at least once per year) That isn't normal The EXCUSE of the furnace being in the laundry room is completely irresopnsible I own another home right down the street, in the same neighborhood as the house at *** *** **That home expereinced NO issues with power outages as claimed by Atlas ButlerFurthermore, when I questioned my tenant about issues with the power, he expressed that it was an issue with blowing fuses (too many electronics plugged in at the same time) If blowing a fuse causes a furnace to break down repeatedly / need a $repair, that furnace is a piece of junk or has some basic flaw that should be repaired AT NO COST to the customer Atlas Butler's only responses to my ongoing concerns have been poor, illogical excuses and a general lack of taking responsibility for their poor product
Regards,
*** ***
The revised (after my complaint) Internet ad for the sweepstakes seems to be compliant with 109:4-3-02(D). The revised (again, after my complaint) print ad in today’s paper (revised copy attached from today’s paper) is NOT compliant with 109:4-3-02(A)(1) or 109:4-3-02(C). I am not an Attorney so you and the vendor should seek the services of competent legal counsel who, one would think, would give you adequate instructionsEvidently, an Attorney has not yet reviewed the print ad because the print ad is still obviously non compliant with Ohio law, including the case lawVery simply, If only *** *** customers are eligible for the sweepstakes, then that specific and highly material restriction has to be in plain English, stated clearly and conspicuously, on the FACE of the adIn the revised ad, completely contradicting the requirements at 109:4-3-02(C), *** hasn’t even “reached” the level of including a violative footnote!! All they’ve added is a message to the consumer at the very bottom of the ad stating, more or less: “You’ll have to do some additional research to find out whether you qualify…good luck with your hunt!” With the revision to the print ad is *** etal., trying to turn this into a comedy? REGS, ** PS: late Monday, I sent a rebuttal to Atlas Butler’s initial response to me in this caseAs you know, they more or less stated, “we don’t know anything about this…you’ll have to talk to the ***See you later.” Looking at the tracking, here we are on Thursday and that rebuttal of mine has not yet been conveyed to Atlas Butler
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. My money has been refunded
Regards,
*** ***
The information provided by Atlas Butler is incorrect,does not contain all pertinent facts, numerous facts have been deleted,or not statedThe jest of this complaint resolves around the fact that L*** wanted to apply monies spent on a new Atlas Butler system,if he could remove the existing system and install his system. I am not intent on "banter", fact is his technician made an incorrect diagnosis, the circuit board was not faulty, the wires were not loose, the problem was a bad TXV valveHe should read his tech's report he did not repair loose wires "I was working on the outdoor controls and the unit just started up I couldn't find what happened and the unit is working"At your request I will provide copies of all invoices, also L*** states the unit was installed incorrectly, I will provide a copy of the inspection by the City of Westerville,which approved the installation
Regards,
*** ***
I have reviewed this complaint with Atlas Butler’s Residential Manager Brian H*** and Atlas Butler’s certified technician Matt S
*Matt S*** recommended after diagnosing the furnace that Ms*** needed to replace the inducer motor and pressure switchesMatt S*** advised Ms*** of the price to replace he was not aware that there was a manufactures warranty until after Ms*** advised him she thought there may be a warrantyMatt S*** called the manufacture whom confirmed there was a parts warrantyMatt S*** advised Ms*** of the price for labor and she authorized the repairs prior to Matt leaving to get the replacement partAtlas Butler policy is we will not complete any repairs without the customers authorizationOnce Matt S*** completed the work he came upstairs to collect a that time Ms*** advised him she could was unable to pay that amountMatt then advised he there are options such as financing in which she voluntarily provided information to *** Bank and signed the necessary paperwork. were replaced at no charge as value added itemMs*** was advised of the charges prior to any work being completed I have also attached the signed invoice giving Atlas Butler authorization to complete the repairs. Ms*** advised our technician that she was on a fixed income did not have the money to pay for the repairsAtlas Butler’s technician advised her of the option to finance and she agreedMs*** completed and signed the *** loan application of her own free will Atlas Butler’s Residential Manager Brian H*** contacted MS*** advised provided her with a breakdown of charges including $diagnostic fee and the fact that the technician also replaced the pressure switches at no charge and the inducer motor that was under manufactures warranty which carry a year parts warranty with Atlas Butler Atlas Butler will stand firm on it’s decision to not refund any portion of the charges Ms*** gave prior authorization before any repairs were completed
I am not disputing the bill , I simply would like some consumer information on the new coil I purchasedI need some info, make , model number, warranty information, in writing pleaseDid Atlas Butler sell me the same exact coil that failed after only years in service? it has become known to me that many people have had problems with the *** *** condenser coils dating back to There is now a class action lawsuit against themWas Atlas Butler aware of the potential problems with those coils? When did they become aware of the class action lawsuit?The problems started around 2008, I bought my new equipment from them in years after the problems started
I have attached the amount we sent to the collection agency $I was advised by our accounting department the fee is $plus to send to the collection agency and they also sees their collection fees
Mr*** contacted our office on 5/21/spoke with CSR Ken who forwarded the request to refund $I approved the refund and forwarded to our accounting departmentMr*** will receive a refund via check within 5-business daysThe maintenance agreement was canceled on 5/21/
Atlas Butler has agreed to refund a check in the amount of $which is half of the diagnostic charge Mr*** was charged on 7/2/
Respectfully,*** ** *** *** *** ***Atlas Butler Heating and CoolingMain: (###-###-####)Direct:
###-###-####***
I would like to correct my last response Ms*** signed up for the Elite Comfort Club membership with Atlas Butler's certified technician Chris G*** to receive discounts on her repairs. She called in the day after her repairs were completed to cancel her membership which gave a 30% discount off her repairs and waved the $cost for the diagnostic. The invoices we provide do not give a breakdown labor, parts and warranty all included in the priceAtlas Butler's Residential Field Manager Lee M*** would have been more than happy to come back out double checked the work preformedMS*** still has a year warranty on the capacitor
*** *** contacted Atlas Butler on 9/7/at 11:22am for her air conditioner that was not workingWe scheduled our certified technician Lee G*** between 4:00-6:00pm.Ms*** was advised by our CSR Whitney the diagnostic fee would be $Atlas Butler's certified technician Lee G*** arrived
at *** *** Drive at 4:10pm upon arrival he discovered the air conditioner was bone dry had absolutely zero refrigerant compressor has pool vacuum online set and both coils looks as though outdoor condensing coil had a blowout when shutting the unit off unable to actually pinpoint leak but it's leaking in aluminum to copper coil Slender the client that adding refrigerant it would be gone that there would be a repair needed to hold the refrigerant also explained that that is Factory welds unable to weld in the field that we would have to replace the condensing coil recommended replacing the entire air conditioner Lee G*** departed at 5:10pm. Ms*** accepted the recommendation for a Comfort Advisor to come to her home to discuss replacement of the air conditionerAtlas Butler's Comfort Advisor Mark D*** arrive at *** *** Drive at 6:00pm to provide a quote at no cost for a new air conditionerMs*** has not contacted our office after the initial visit to advise us that she was not satisfied with diagnosis on 9/7/in the event she contacted our office we would be more than happy to send a field manager out for a second opinion/diagnosis
*** *** contacted Atlas Butler on 5/10/at 6:22pm regarding her hot water tank leaking. An appointment was scheduled between 7:00-9:00pm for *** *** *** *** ** *** Atlas Butler's plumber Steve B*** arrived at 7:46pm on 5/10/
after completing his diagnosis he recommended replacement of the hot water tank quoting $for the gallon gas hot water heater*** *** authorized the replacement and agreed to the cost providing Steve with her Master CardOn 5/16/***'s daughter *** called our office on 5/16/in for a break down of the charges for the invoice of $It has been explained to *** by the plumbing manager Brain P*** Atlas Butler does not breakdown the charges on their invoicesThe charges include the replacement of the HWT by a licensed Plumber, labor and warranty on the equipment etcAtlas Butler will not complete any repairs or replacements without pre-authorization of work that will be completed along with the cost. I have attached the invoice for the work that was completedAtlas Butler will not refund any portion of the installation of the gallon gas hot water tankRespectfully, Mary *J*** *** *** Atlas Butler Heating and CoolingDirect: ###-###-####Email: ***
First of all, I called Atlas Butler for a quote and the girl said it would be $for to diagnose the problemI asked her if there would be any other charges,she said the $and if any parts were needed I would have to pay for themAfter Atlas Butler came they found the motor needed replaced which I agreed to as the Tech Matt told me it was under warrantyMatt DID NOT TELL ME IT WOULD COST ANY MORE MONEYI DID NOT KNOW AND WAS NOT TOLD IT WOULD COST $FOR LABOR UNTIL AFTER THE JOB WAS DONE OR I WOULD HAVE REFUSED AND GOT SOMEONE ELSE TO DO IT CHEAPER After the job was over Matt told me it would be $for the workI WAS SHOCKED AND TOLD MATT IT SEEMED AWFUL HIGH FOR LABOR TO WHICH HE AGREED IT SOUNDED A LITTLE HIGH but it was what the company wanted to charge after he called themI couldn't afford that amount of money so he handed me the finance paper to sign so they could get paid and I could pay it off in about three months AFTER THE JOB WAS DONEThe invoice was made up AFTER THE JOB WAS DONE AND SENT TO MY E MAIL, I HAD REQUESTED THAT THE INVOICE BE BROKEN DOWN AS TO WHAT THE CHARGES WERE FOR AND TO ADD THE ONE YHEAR WARRANTY ON THE PART OR IT WOULDN'T HAVE BEEN DONE.; I felt I had no choice since the job was already done but to sign it and let him goAGAIN, I WOULD HAVE REFUSED THE OFFER TO FIX THE FURNACE IF I HAD KNOWN BEFORE HAND IT WAS GOING TO COST ME $ I called *** and asked them what they would have charged and they said $for diagnose and $hour thereafter since the part was under warrantyi then called *** who told me they would have charged $for diagnose and $75/hrthereafterThose would have been a fair prices.$hour for labor is outrageous I would willingly pay the $for diagnose and $hour x hrs= $total
This is unacceptableShe never approved any year service membership and never saw an invoice billing her as such! We want an itemized bill, at this point we want a refund of the "service membership" which is $1200.00(it is illegal not to provide itemized billing or disclose all charges)That gallon water tank did not cost 1998.00! She is a single elderly lady on a very small fixed income who at 7pm at night had no hot water and had trusted your company in the past and purchased a similar gallon tank and paid $750.00!! Our next step is to have our attorney (whom has already looked over this situation and insisted we get itemized bill that we have a legal right to), to proceed with this matter as well as contacting on your sideI want this resolved ASAP!
On 08/08/*** *** contacted Atlas Butler regarding her air conditioner not working she was given a schedule time of between 2-4pmAtlas Butlers certified technician Alex Troyer arrived at 2:15pm completed a diagnostic found her yrold Trane air conditioner low on FreonHe
recommended adding lbsof refrigerant and Ms*** authorized Alex also washed her condenser coil at no charge as a courtesy and completed a leak search at no charge which showed a slow leak in the evaporator coil which we cannot guarantee the refrigerant He recommend preventative maintenance agreement and a comforter advisor to come out at no charge to discuss replacement options due to the age of the air conditioner and condition she declinedI have attached the signed invoice Atlas butler does not do any repairs without prior authorization from the customer agreeing to the price and recommendationsI have attached the signed invoice Atlas Butler will not issue any refund for the authorized Respectfully,Mary LJohnsonResidenital Field ManagerAtlas Butler Heating and CoolingMain: 1-800-FURNACE (387-6223)Direct: [email protected]
On 11/09/Atlas Butler installed a Basic 80% 60k
Furnace at *** *** ** *** *** ***. On 1/28/Atlas Butler replaced the flame senor
, 12/16/cleaned the flame sensor On
1/11/2015 Atlas Butler was called by Mr*** regarding
his
furnace not working Mr*** stated that he cleaned flame sensor last
weekAtlas Butler's certified technician Matt A*** explained how it should
be cleaned. Mr*** was also advised By Matt A*** that
because furnace is beside dryer, things like this tend to happen quicker than a
standard installationThe furnace has a lot of dust and dryer lint inside and
the last visit for maintenance was 1/29/2014.. On 1/13/Mr
***'s tenant advised Atlas Butler's certified technician Justin A*** the
furnace had been working intermittently when the furnace goes off on the
ignition failure they have to reset the power. Mr
***'s tenant also advised they have experienced multiple outages and
surges over the past few months which most likely caused the damage to the
circuit board. On 1/15/we replaced the flame sensor under warranty and
installed a new control boardAtlas Butler's Field Manger Lee *** spoke
with Mr*** explaining the issues he has had is not mechanically related
these are issues caused by the drier being to close to the furnace and the
electrical issues. I have attached all invoice please feel free to
contact me with any questions or concerns
Respectfully,
Mary LJ***
*** *** *** ***
Atlas Butler Heating and Cooling
Main: 1-800-FURNACE (387-6223)
Direct: ###-###-####