New Medical Technology

Had scars from a minor surgeryAsked the nurse if there was something to help heal the scars, she gave me a pamphlet on NEW GEL, I ordered itI received the product and it had a defective cap & could not be openedI called Allison, she said to return it as she would have to see it, I said I understandAt that time I requested a refund as I did not trust the productMy husband said he would return it and was on his wayAllison inspected the tube, showed her manager and said "this has never happened before." They tried to open the cap & could notInstead of crediting our account they gave him a replacement and told him "WE NEVER TAKE ANYTHING BACK"When my husband returned I called Allison & asked why this company would not take defective products back & refund the customerShe responded "WE DO NOT TAKE REFUNDS!" I replied why didn't you inform me of this NO REFUND POLICY when you were talking about the product? She replied "I CAN'T COVER EVERYTHING!"

Had scars from a minor surgery. Asked the nurse if there was something to help heal the scars, she gave me a pamphlet on NEW GEL, I ordered it. I received the product and it had a defective cap & could not be opened. I called Allison, she said to return it as she would have to see it, I said I understand. At that time I requested a refund as I did not trust the product. My husband said he would return it and was on his way. Allison inspected the tube, showed her manager and said "this has never happened before." They tried to open the cap & could not. Instead of crediting our account they gave him a replacement and told him "WE NEVER TAKE ANYTHING BACK". When my husband returned I called Allison & asked why this company would not take defective products back & refund the customer. She responded "WE DO NOT TAKE REFUNDS!" I replied why didn't you inform me of this NO REFUND POLICY when you were talking about the product? She replied "I CAN'T COVER EVERYTHING!"