New Life Brands

Dear Revdex.com, Thank you for notifying us regarding this complaint. Our records show the trial order was placed for Pure Garcinia Cambogia online on 8/14/16, and the Raspberry Ketone was selected as an addition to this order on that same date. As part of the trial order, the customer
must agree to our terms and conditions, which are clearly listed on our website, in order to proceed with the order (and which state that the customer will be charged for the full price of the product at the end of the trial period unless the order is canceled before the trial period ends). Orders cannot be placed without the customer first agreeing to these terms, and we show no record of the customer calling to cancel this order before the end of the trial period as instructed, so her account was charged accordingly. Unfortunately, it appears that the customer may have mistakenly ordered Raspberry Ketone in addition to the trial product and her account was charged $Regarding refunds, even though we are not obligated to issue refunds after the trial period expires, the customer was issued a full refund for Pure Garcinia Cambogia in the amount of $on 8/30/16. In addition, we issued a full refund for Raspberry Ketone in the amount of $on 9/1/16. Depending on the customer’s bank, it can take anywhere from to *business* days to receive the funds This response serves as a confirmation that the customer’s auto ship subscription has been successfully canceled and her money has been refunded. She will no longer receive shipments, nor will she charged for any additional product. We will now consider this matter closed, but of course please contact us with any further questions or concerns. Sincerely,Pure Garcinia Cambogia Customer Service

Thank you for notifying us regarding this complaint. Our records show that trial orders were placed for New Life Skin Revitalizing Moisturizer, Ageless Eye Revitalizer and Lip Plumper online on 6/13/16. As part of the trial order, the customer must agree to our terms and conditions,
which are clearly listed on our website (and which state that the customer will be charged for the full price of the product at the end of the trial period unless the order is canceled before the trial period ends), in order to proceed with the order. Orders cannot be placed without the customer first agreeing to these terms, and we show no record of the customer calling to cancel this order as instructed before the end of the trial period, so her account was charged accordingly. Unfortunately, it appears that the customer may have mistakenly ordered Lip Plumper in addition to these other products and her account was charged $We have confirmation from the US Postal Service that Skin Revitalizing Moisturizer, Ageless Eye Revitalizer and Lip Plumper products were delivered on 6/23/ However, our customer database indicates that the Skin Revitalizing Moisturizer and Ageless Eye Revitalizer orders were refused by someone at that address and flagged as Return to Sender, which is why there was confusion regarding the customer’s account. After researching the customer's account, we believe our Fulfillment house caused this issue and shipment delay, as they did not group all products into one box and therefore, the customer received three separate packages when she was only expecting one Based on the customer’s complaint, she received Skin Revitalizing Moisturizer and Lip Plumper. The customer was issued a full refund for Skin Revitalizing Moisturizer in the amount of $and a full refund in the amount $for Lip Plumper on the card used to pay for the original order. Depending on the customer’s bank, it can take anywhere from to *business* days from 8/1/to receive the refund. Unfortunately, due to system failure, we could not electronically process the refund for Ageless Eye Revitalizer in the amount of $92.21. A representative has informed the customer that she will be receiving a refund in the form of a money order via US Postal Service, which was placed in the mail on 8/10/ We will now consider this matter closed, but of course please contact us with any further questions or concerns Sincerely, New Life Skin Customer Service

Dear Revdex.com of San Diego,
After researching this customer's orders, we have found that the first record we have of her contacting us was on 12/28/ We have no records of any of her other stated prior attempts at contacting usHowever, we have gone
ahead and refunded this customer for separate charges, totaling $354.48, and canceled all future orders in a show of good faith The refunds were made to the card that she used to pay for the initial orders Here are the refund details:
$- issued 12/29/$- issued 12/29/$- issued 1/6/$- issued 1/6/Please note that refunds can take to business days for processing before showing up on the customer's credit card account
Thank you and please let us know if we can provide any further assistanceSincerely,
Pure Garcinia Cambogia Customer Service

Dear Revdex.com, Thank you for notifying us regarding this complaint. We have researched this customer and our records show that a trial order for SkinFreshMD was placed online on 10/17/16. As part of placing a trial order, the customer must first agree to our terms and conditions, which are
clearly listed on our website, in order to proceed with the purchase. These terms state that the customer will be charged only $for the initial purchase, to cover the shipping and handling, but will then be charged the full price of the product at the end of the trial period unless the order is canceled before the trial period ends. It is impossible for a customer to place an order on our website without first indicating that they have agreed to these terms. In this case, the customer did not call to cancel his order until 12/02/(after the trial period had expired) so his account was charged accordingly for SkinFreshMD in the amount of $on 11/04/16. However, in our effort to provide ongoing excellent customer service, we have issued a full refund to the card used to pay for the original order. Depending on the customer’s bank, it can take anywhere from to *business* days from 12/12/to receive the funds This response serves as a confirmation that the customer’s auto ship subscription has been successfully canceled and his money has been refunded. He will no longer receive shipments, nor will he be charged for any additional product. We will consider this matter closed, but feel free to contact us should you have any questions, our customer support telephone is listed on our bottled product. Sincerely, SkinFreshMD Customer Support

The customer had placed their order for Garcinia Cambogia through one of our phone sales agents and we have a recorded confirmation of her accepting the terms and conditions associated with our offerSince then, the customer disputed the charges as fraudulent without having contacted our 24/
customer service support lineDue to the chargeback initiated, the transactions are being dealt with by the banksThe customer's account was cancelled on 11/9/and won't be receiving any future products or charged anythingWe consider this complaint closed and resolved

Dear Revdex.com,
Thank you for
notifying us regarding this complaint We have confirmed that this
customer placed a trial order for Pure Garcinia Cambogia on February 6th, 2016,
at which point she agreed to our terms and conditions (orders cannot be placed
online without first agreeing to the
terms and conditions of the offer)
I have listed those terms and conditions* below for reference The
customer did not call to cancel her order within the day trial period, which
is why she was charged on February 20th, 2016, for the full price of the
product that she had already received.
Per the terms of the offer to which she agreed when placing the order,
she was placed on our monthly auto-ship program (also outlined below*). After she called our customer service
department on April 10, 2016, her auto-ship program was canceled.
Unfortunately, it is
beyond our control whether or not the customer fully read the terms to which
she agreed. Nonetheless, in our ongoing
effort to provide excellent customer service, we have refunded $to the
card the customer used to pay for her initial order, even though we have not
yet received the product back in our warehouse.
Depending on the customer’s bank, the refund should reflect in her
account anywhere from to business days from today. To reiterate, her auto-ship program has been
canceled and she will not receive any further correspondence or billing from
us
We will now consider
this matter closed, but are of course available if any further assistance is
required
Sincerely,
Pure Garcinia Cambogia
Customer Service
*ATrial Offer:
?To help you get started, we offer a
fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home
delivery programYou can try Pure Garcinia Cambogia to determine for yourself
if this product is right for youWhen you submit your order, you agree to pay
the non-refundable shipping & handling charge of $4.95 for
your trial bottleIf you find that the product is not right for you, simply
call our Customer Service Center at 888-316-to cancel before the end of
your fourteen (14) day trial period and you will not be charged anything else
Your fourteen (14) day trial period begins when you place your order and
includes processing, shipping, and transit timeIf you do not receive your
trial bottle bottle within five (5) days of ordering, please contact our
Customer Service Center at 888-316-
If
you do not cancel before the end of your fourteen (14) day trial period, we
bill you $89.97 for the initial product and we will ship you
a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th)
day after you placed your order and every thirty (30) days thereafter until you
choose to cancel these continuing shipmentsNo further notice will be sent to
youUpon shipment, every thirty (30) days, we will automatically charge the
credit card you used to order your trial bottle for a total monthly charge
of $89.97 per
month

Dear Revdex.com and Ms***,
Arial, sans-serif line-height: 21px; background-">
Thank you for notifying us re: this complaintI am re-posting our response that was originally posted on April 4, Our records show that a trial order was placed for separate products, Pure Garcinia Cambogia, Raspberry Ketone Premium and Pure Green Coffee Bean, on 11/24/ As part of this trial order, the customer must agree to our terms and conditions, which are clearly listed on our website, in order to proceed with the orderOrders cannot be placed without the customer first agreeing to these termsI have listed the applicable terms below for your convenience*. Unfortunately, it is beyond our control whether or not the customer fully reviews the terms to which he/she is agreeing prior to placing an order.
Regardless, in our effort to provide ongoing excellent customer service, we have gone ahead and refunded the customer for the full purchase price of products that were paid for on 11/24/15, 12/8/15, and 12/10/respectively:
1) $19.95
2) $89.97
3) $87.27
Depending on the customer's bank, it can take anywhere from to *business* days from today to receive the refund.
We will now consider this matter closed, but of course please contact us if any more questions arise.
Sincerely,
Pure Garcinia Cambogia Customer Service
*Terms and Conditions for reference: TRIAL OFFER AND CONTINUITY PLAN SUMMARY ATrial Offer: To help you get started, we offer a fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home delivery programYou can try Pure Garcinia Cambogia to determine for yourself if this product is right for youWhen you submit your order, you agree to pay the non-refundable shipping & handling charge of $for your trial bottleIf you find that the product is not right for you, simply call our Customer Service Center at 888-316-to cancel before the end of your fourteen (14) day trial period and you will not be charged anything elseYour fourteen (14) day trial period begins when you place your order and includes processing, shipping, and transit timeIf you do not receive your trial bottle bottle within five (5) days of ordering, please contact our Customer Service Center at 888-316-If you do not cancel before the end of your fourteen (14) day trial period, we bill you $for the initial product and we will ship you a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th) day after you placed your order and every thirty (30) days thereafter until you choose to cancel these continuing shipmentsNo further notice will be sent to youUpon shipment, every thirty (30) days, we will automatically charge the credit card you used to order your trial bottle for a total monthly charge of $per monthBCancellations: You may cancel your continuing shipments at any time if you are not completely satisfied with the product by calling our customer service at 888-316-However, unless you are canceling pursuant to the fourteen (14) Day Trial Period set forth herein above, we will not refund any amounts previously paid up to the date of cancellation or terminationYou shall not receive any pro-rata refund for partial months and you remain liable for any and all unpaid charges billed through the date of cancellationYou understand and agree that cancellation of the continuity program is your sole right and remedy with respect to any dispute with Company

Dear Revdex.com and Ms***, Thank you for notifying us re: this complaintI am re-posting our response that was originally posted on April 4, Our records show that a trial order was placed for separate products, Pure Garcinia Cambogia, Raspberry Ketone Premium and Pure Green Coffee
Bean, on 11/24/ As part of this trial order, the customer must agree to our terms and conditions, which are clearly listed on our website, in order to proceed with the orderOrders cannot be placed without the customer first agreeing to these termsI have listed the applicable terms below for your convenience*. Unfortunately, it is beyond our control whether or not the customer fully reviews the terms to which he/she is agreeing prior to placing an order. Regardless, in our effort to provide ongoing excellent customer service, we have gone ahead and refunded the customer for the full purchase price of products that were paid for on 11/24/15, 12/8/15, and 12/10/respectively: 1) $19.95 2) $89.97 3) $87.27 Depending on the customer's bank, it can take anywhere from to *business* days from today to receive the refund. We will now consider this matter closed, but of course please contact us if any more questions arise. Sincerely, Pure Garcinia Cambogia Customer Service *Terms and Conditions for reference: TRIAL OFFER AND CONTINUITY PLAN SUMMARY ATrial Offer: To help you get started, we offer a fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home delivery programYou can try Pure Garcinia Cambogia to determine for yourself if this product is right for youWhen you submit your order, you agree to pay the non-refundable shipping & handling charge of $for your trial bottleIf you find that the product is not right for you, simply call our Customer Service Center at 888-316-to cancel before the end of your fourteen (14) day trial period and you will not be charged anything elseYour fourteen (14) day trial period begins when you place your order and includes processing, shipping, and transit timeIf you do not receive your trial bottle bottle within five (5) days of ordering, please contact our Customer Service Center at 888-316-If you do not cancel before the end of your fourteen (14) day trial period, we bill you $for the initial product and we will ship you a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th) day after you placed your order and every thirty (30) days thereafter until you choose to cancel these continuing shipmentsNo further notice will be sent to youUpon shipment, every thirty (30) days, we will automatically charge the credit card you used to order your trial bottle for a total monthly charge of $per monthBCancellations: You may cancel your continuing shipments at any time if you are not completely satisfied with the product by calling our customer service at 888-316-However, unless you are canceling pursuant to the fourteen (14) Day Trial Period set forth herein above, we will not refund any amounts previously paid up to the date of cancellation or terminationYou shall not receive any pro-rata refund for partial months and you remain liable for any and all unpaid charges billed through the date of cancellationYou understand and agree that cancellation of the continuity program is your sole right and remedy with respect to any dispute with Company

New Life Brands is committed to providing excellent customer service. This customer was refunded her original charge of $87.21 in full on 9/23. It can take several business days before the funds are credited back to her account. We now consider this complaint resolved.

Dear Revdex.com,Thank you for notifying us regarding this status update.  We confirm that we refunded this customer on Saturday, September 16th, 2017.  The transaction number for this refund is:  [redacted]We noted in our response that it could take anywhere from 5 to 7 *business days* for the customer's refund to be reflected in his account.  Since Saturday (9/16) and Sunday (9/17) were not business days, the clock on the refund would have started on Monday, September 18th.  5 business days from then would be Friday, September 22nd (when the customer submitted this response), and 7 business days from then would be Tuesday, September 26th.  So it may be possible that the customer will see his refund today or tomorrow (9/25 or 9/26) if he hasn't already.Otherwise, we recommend that the customer follow up with his bank, using the transaction number mentioned above, to trace this refund.Please let us know if we can be of any further assistance.Thank you.

I mistakenly got involved with New Life Brands by taking a short survey about Costco shopping experience. I took the survey (which the company made money from) and was offered a product for shipping costs only! I was billed for $3.95 as expected. However, they have setup their website in which there are misleading directives that get you to buy product/services you did not want! The company surely did cancel my order but I have received NO REFUND of the $30.84
that was charged to my credit card!... as far as I'm concerned this was deceptive thievery on the part of this company! all consumers need to beware!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My issue is that this order was secured through fraudulently representing this skin cream trial as a "free gift" for answering a COSTCO survey, and also dispute that the terms and conditions were at all clearly displayed. This company is scamming people to buy this stuff without disclosing 1) that its a trial 21) that its $98 per month and 3) that they will be billed if not cancelling within 14 days and 4) that they are also joining the useless perfect skin now for $2 as some information club. When the "free gift" arrived, there was absolutely no information provided about the terms and conditions under which the "free gift" from "Costco" was provided. This company is not honestly marketing this product. I also submitted a Fair Trade Complaint to the government.
Regards,
[redacted]

Dear Revdex.com,
Thank you for
notifying us regarding this complaint.  We have confirmed that...

this
customer placed a trial order for Pure Garcinia Cambogia on February 6th, 2016,
at which point she agreed to our terms and conditions (orders cannot be placed
online without first agreeing to the terms and conditions of the offer).
 I have listed those terms and conditions* below for reference.  The
customer did not call to cancel her order within the 14 day trial period, which
is why she was charged on February 20th, 2016, for the full price of the
product that she had already received. 
Per the terms of the offer to which she agreed when placing the order,
she was placed on our monthly auto-ship program (also outlined below*).  After she called our customer service
department on April 10, 2016, her auto-ship program was canceled. 
Unfortunately, it is
beyond our control whether or not the customer fully read the terms to which
she agreed.  Nonetheless, in our ongoing
effort to provide excellent customer service, we have refunded $89.97 to the
card the customer used to pay for her initial order, even though we have not
yet received the product back in our warehouse. 
Depending on the customer’s bank, the refund should reflect in her
account anywhere from 3 to 5 business days from today.  To reiterate, her auto-ship program has been
canceled and she will not receive any further correspondence or billing from
us.
We will now consider
this matter closed, but are of course available if any further assistance is
required.
Sincerely,
Pure Garcinia Cambogia
Customer Service
*A. Trial Offer:
?To help you get started, we offer a
fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home
delivery program. You can try Pure Garcinia Cambogia to determine for yourself
if this product is right for you. When you submit your order, you agree to pay
the non-refundable shipping & handling charge of $4.95 for
your trial bottle. If you find that the product is not right for you, simply
call our Customer Service Center at 888-316-7691 to cancel before the end of
your fourteen (14) day trial period and you will not be charged anything else.
Your fourteen (14) day trial period begins when you place your order and
includes processing, shipping, and transit time. If you do not receive your
trial bottle bottle within five (5) days of ordering, please contact our
Customer Service Center at 888-316-7691.
If
you do not cancel before the end of your fourteen (14) day trial period, we
bill you $89.97 for the initial product and we will ship you
a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th)
day after you placed your order and every thirty (30) days thereafter until you
choose to cancel these continuing shipments. No further notice will be sent to
you. Upon shipment, every thirty (30) days, we will automatically charge the
credit card you used to order your trial bottle for a total monthly charge
of $89.97 per
month.

Dear Revdex.com,Thanks for notifying us regarding this complaint.  We have located this customer in our records and have found the following:1.  The customer called on March 26, 2016 to request refund, and was advised that the refund request would be put through2.  The customer called to...

inquire about the status of his refund on April 6, 2016, and was advised that the rep would follow up on the previous request3.  2 refunds were issued on April 7, 2016 ($60.02 each, totaling $120.04)4.  2 refunds were issued on April 9, 2016 ($29.95 each, totaling $59.90), as the previous agent didn't issue the full refund as requested.So, in total, the customer was refunded $179.94.  Depending on the customer's bank, refunds can take 3 to 5 business days to be reflected in the customer's account.We will now consider this matter closed, but are available to assist further if needed.  Sincerely,Pure Garcinia Cambogia Customer Service

I ordered one product from New Life Brand and wound up with 4 different charges on my debit card. When going through the ordering process, NLB kept asking if I wanted to try or order this product. I said NO to all of their requests. I did not order some supplement called BioMuscle XR @ $5.95. Nor did I order a membership at $1.99. Some minor service charge appeared on my card as well.
The ordering process seems to be rigged. It's a scam -- small change from many people adds up. Do not order from this company. It does not understand NO. The on-line instructions stated I would receive an e-mail. I never received one verifying the order. Very shabby business ethics.
When I contacted their CSR branch, the first agent mysteriously disappeared and I had to repeat the process of trying to obtain a refund. The next CSR told me how to mail back the item I did not order at my expense. For what it cost to send the item back, she stated I might as well keep the supplement and they will charge my card. Do not do business with this company unless you receive what you ask for.

Thank you for notifying us regarding this complaint.  Our records show that trial orders were placed for New Life Skin Revitalizing Moisturizer, Ageless Eye...

Revitalizer and Lip Plumper online on 6/13/16.  As part of the trial order, the customer must agree to our terms and conditions, which are clearly listed on our website (and which state that the customer will be charged for the full price of the product at the end of the trial period unless the order is canceled before the trial period ends), in order to proceed with the order.  Orders cannot be placed without the customer first agreeing to these terms, and we show no record of the customer calling to cancel this order as instructed before the end of the trial period, so her account was charged accordingly.  Unfortunately, it appears that the customer may have mistakenly ordered Lip Plumper in addition to these other products and her account was charged $29.95. We have confirmation from the US Postal Service that Skin Revitalizing Moisturizer, Ageless Eye Revitalizer and Lip Plumper products were delivered on 6/23/16.  However, our customer database indicates that the Skin Revitalizing Moisturizer and Ageless Eye Revitalizer orders were refused by someone at that address and flagged as Return to Sender, which is why there was confusion regarding the customer’s account.  After researching the customer's account, we believe our Fulfillment house caused this issue and shipment delay, as they did not group all products into one box and therefore, the customer received three separate packages when she was only expecting one.     Based on the customer’s complaint, she received Skin Revitalizing Moisturizer and Lip Plumper.  The customer was issued a full refund for Skin Revitalizing Moisturizer in the amount of $97.67 and a full refund in the amount $29.95 for Lip Plumper on the card used to pay for the original order.  Depending on the customer’s bank, it can take anywhere from 5 to 7 *business* days from 8/1/16 to receive the refund.  Unfortunately, due to system failure, we could not electronically process the refund for Ageless Eye Revitalizer in the amount of $92.21.  A representative has informed the customer that she will be receiving a refund in the form of a money order via US Postal Service, which was placed in the mail on 8/10/16.       We will now consider this matter closed, but of course please contact us with any further questions or concerns.   Sincerely, New Life Skin Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We contacted the Revdex.com on May 13, 2016 concerning this company. The Revdex.com contacted New Life Brands LLC and the company agreed to refund all of our money except for 5.95 (shipping and handling charges). The company agreed to this in writing, but have not refunded the money: " in our effort to provide ongoing excellent customer service, the customer will be receiving two full refunds of $87.63 and $89.73 on the card used to pay for the original order. Depending on the customer’s bank, it can take anywhere from 5 to 7 *business* days from 5/13/16 to receive the refund. " Please advise us what to do. Thank you [redacted] & [redacted]
 
To simply give us our money back.
Regards,
[redacted] & [redacted]

Dear Revdex.com, Thank you for notifying us regarding this complaint.  Our records show that trial orders were placed for BioMuscle XR and BioTestosterone XR on 3/13/16.  As part of this trial order, the customer must agree to our terms and conditions, which...

are clearly listed on our website, in order to proceed with the order.  Orders cannot be placed without the customer first agreeing to these terms, and his account was charged accordingly.  Unfortunately, it is beyond our control whether or not the customer fully reviews the terms to which he/she is agreeing prior to placing an order.  Regardless, in our effort to provide ongoing excellent customer service, the customer will be receiving two full refunds of $87.63 and $89.73 on the card used to pay for the original order.  Depending on the customer’s bank, it can take anywhere from 5 to 7 *business* days from 5/13/16 to receive the refund.  Unfortunately, when the customer placed the trial orders he agreed to the shipping and handling fee of $5.95 for each product which is non-refundable.  We will consider this matter closed, but of course please contact us with any further questions or concerns.Sincerely, BioMuscle XR Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company wrote to me granting a refund of [redacted] which I accept.  As of this date, I have not received the refund.]
Regards,
[redacted]

This company is a scan. I ordered 2 products for a total of 8.90. My banking account was hit for a total of 40.90. I have not received the products which I plan to refuse shipment due to charges if and when they are shipped. CUSTOMERS BEWARE OF THIS COMPANY