Hi ***,Per our conversation attached please find the contract and related paperwork for the above complaintAs you can see the word Replacement is clearly on the contract in a couple of places (I circled) We are willing to try to resolve this with them, but we must meet with both of them which I offered to do at any time of day and they refusedAs I told you I did go to meet with them and he wasn’t there, at that time we changed the scope of the work and gave them what they now were asking for new construction windows, which require more material and labor, but they refusedThat is as far as I got.If there is any additional info you require let me know and I will forward what I have as far as e-mail correspondence As I mentioned the customer has filed a chargeback with the credit card company and I am waiting for the paperwork from the credit card company.Thank you for your attention to this matter.Regards,***
Hi ***,Per our conversation attached please find the contract and related paperwork for the above complaintAs you can see the word Replacement is clearly on the contract in a couple of places (I circled) We are willing to try to resolve this with them, but we must meet with both of them which I offered to do at any time of day and they refusedAs I told you I did go to meet with them and he wasn’t there, at that time we changed the scope of the work and gave them what they now were asking for new construction windows, which require more material and labor, but they refusedThat is as far as I got.If there is any additional info you require let me know and I will forward what I have as far as e-mail correspondence As I mentioned the customer has filed a chargeback with the credit card company and I am waiting for the paperwork from the credit card company.Thank you for your attention to this matter.Regards,***