New Jersey Best Lawns, Sprinklers & Fencing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I accept that New Jersey Best Lawn and Sprinkler Co has issued me a credit in the amount of $53.50 and that I have a zero balance.

We did not breech this contract and we  made every attempt to provide the service.  Customer called our office at 6 pm and she received a call immediately the same day after hours only because we were in the office working.  10 day wait is not unreasonable.  She was also informed 5/26 was her scheduled day and if we got any cancelation we would move her up.   She proceeded to be very nasty to my staff.  She was using profanity on the phone and when I listened to the call I could not believe it.  She was in fact online with one of my staff that was helping us schedule who is 16 years old.  Unless a court tells me otherwise I am sticking to my last response.  If Mrs [redacted] like will make her voice recording public.  I am sure her clients and friend would like to here how she speaks to a 16 year old girl.  And when I say Profanity it was directly to her not just in a sentence and repeated over and over.  I am looking forward to her taking this to court.  Let the judge hers how she speaks as a professional attorney.

Complaint: [redacted]
I am rejecting this response because: 1) When filing a complaint with the Revdex.com, it clearly states to email the owner of the company to resolve the dispute.  I did just that, and the owner never bothered to respond to my emails or calls - which signifies to me that the owner does not care.  It's common courtesy to respond to an email, rather than ignore it.  In addition, I have spent countless times over the last several months attempting to contact the customer service department, yet each time, no one is available to speak to me.  If this was the supposed owner of NJ Best responding to my complaint, I would ask: is it really professional pass the buck along to your "CSRs" or General Manager instead of resolving the complaint yourself - especially when you specifically instruct anyone who has a complaint to email you?  2)  The writer of the response claims that we should have had the well inspected when it was winterized originally.  How does that help resolve this now?  We trusted NJ Best to winterize the system properly - something that in hindsight was very foolish of us to do, considering their 'F' Rating with the Revdex.com and abysmal level of quality service.  3) Whoever wrote this response does not want to take any responsibility for the damage their company has caused.  As stated before, I have written documentation from the well installer stating that improper winterization from NJ Best caused the damage.  I am rejecting NJ Best's response because they are saying, "not our problem" and dismissing the entire matter - a true sign of guilt on their part.  3)  Who is the mysterious ghost writer from NJ Best of the response to my complaint?  Is it the owner himself?  Regardless, the response from NJ Best is extremely difficult to translate (let alone read without an interpreter), because it appears to have been written by a child who doesn't know how to write.  
Regards,
[redacted]