New England Veterinary Clinic, Inc.

The complainant states that she called on the phone and made an appointment for an annual physical for her dog in October That much is trueWhen she arrived for the appointment and was escorted to the exam room, the nurse asked regarding the nature of the exam and it was disclosed that she
was present to pursue the fact that the dog had a severe infection in its right ear and her previous records indicated that the dog had had its annual exam and vaccines on April 26, elsewhereSick/injured exams are at a slightly higher price than annual exams due to the fact that it takes more time to diagnose and treat a problem than a well pet visitThis is common amongst most veterinary clinics and even at pediatricians were well child visits do not usually involve a co-pay, but visits for a physical complaint for your child doWe charged appropriate to the nature of the visit as it was determined at the time of the exam, versus what the owner claimed was the purpose of the exam on the phoneI believe that this was handled correctly and appropriately in OctoberWhen we performed a courtesy call to remind her that he dog was due for its annual exam and vaccines in April, that is because it was then due for those services