New England Clean Air

The technician, Scott, was excellent. He was very thorough & pleasant. However the sales technique was very deceiving. We received a coupon for $7 per vent & returns cleaning plus Free Main Trunk Line cleaning up to $129 value and FREE dryer vent cleaning. So, of course we were expecting around a $200 bill. It came to $716.20. Way more that we were expecting. My wife was given no prices when making the appointment. If we had known it would have been so expensive we would never have had them come out. Yes, my wife could have declined once we were given the total price but we just bought this house last year and believed it had never been done since new in 2008. So we assumed it really needed to be done. In hindsight we should have refused and gotten another quote.

The above letter was sent to New England Air to show our disgust with the way they did business, no response was received. Having read the coupon and not having any experience in air ducts we thought $100 to $150 dollars would be the total cost. The deception occurred after the tech or sales person entered our home and explained that was just the beginning and after inflating the cost 500% he had convinced my wife that this service was imminent. We have the coupon if you should need it. We would appreciate your review and feelings in this case.
Product_Or_Service: vent cleaning