Dear Revdex.com - Mid-Hudson,We have received your letter regarding...
complaint ID [redacted] by [redacted].We confirm [redacted]'s account of the number of repairs performed on his GV2 timepiece and the timing of these repairs. At this time, we cannot comment in regards to the statement of [redacted]'s that he has contacted our offices several times and our representatives have not offered assistance. The representative [redacted] may have been in touch with is currently on personal leave and we are unable to verify.We would like to offer once again our assistance to [redacted] in the hope that we can restore some of his confidence in our product. We would like to perform more tests and if needed install another new mechanism. If [redacted] agrees, we will be sending him via email a pre-paid shipping label. We can be best reached via email at [redacted].Best regards.New Dover Group
Dear Revdex.com - Mid-Hudson,We have received your letter regarding...
complaint ID [redacted] by [redacted].We confirm [redacted]'s account of the number of repairs performed on his GV2 timepiece and the timing of these repairs. At this time, we cannot comment in regards to the statement of [redacted]'s that he has contacted our offices several times and our representatives have not offered assistance. The representative [redacted] may have been in touch with is currently on personal leave and we are unable to verify.We would like to offer once again our assistance to [redacted] in the hope that we can restore some of his confidence in our product. We would like to perform more tests and if needed install another new mechanism. If [redacted] agrees, we will be sending him via email a pre-paid shipping label. We can be best reached via email at [redacted].Best regards.New Dover Group