New Deal Auto Sales, Inc.

Complaint: ***
I am rejecting this response because:That is not a slow reponse as they said "our security system was slow to identify the breach"The truth is they detected the violation immediately and made a decision which was closing my wife's account and transferring the cashback to my accountNow they went back on what they did and closed my accountThat is not how a company might treat their loyal customer.
Sincerely,
Jiang ***

Hello, Mr***.We're doing everything we can to make you happy here. Your order did not track as it should have and on your behalf, we opened up a missing transaction inquiry with the store. We're actively reaching out to them urging them to review your claim and a handful of others
that we have pendingeach time we do, we update you via email on this. As stated on the site and in our notes, this process usually takes to days and can take up daysThat said, your note to us was extremely aggressive, was insulting and as you noted, called us a scam. Furthermore you were very direct in that you no longer wanted updates on this and we should stop contacting you on this matterI'm sorry if you're unhappy with this process, but it is the process that is in place for all CouponCabin customers and all sites like CouponCabin.com. This is dictated to us by the store and please know that we, too, haven't received our cashback for your order so we're on your side in that we hope this gets paid out since we'd like to earn our commission too

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Payal Patel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ketty ***

Per the terms and conditions that you agreed to when you created your CouponCabin account, a household or computer network may only use a single offer marked for "New Members Only." Your account was automatically flagged for violating this term when the system detected multiple usages coming from your network. You emailed us and asked us to do an investigation to verify this automated process. While no one has ever asked us to do this before, we agreed and subsequently did a full audit of this violation flag and ended up verifying that a different user had redeemed a "New Member" offer from your same computer network. We ended up verifying this using this on three different systems using what's called your network's IP address. We said we were more than happy to unfreeze your account and on multiple occasions we offered you the store's standard cash back rate even though the terms you agreed to said all funds would be forfeited if such a violation occurred. You repeatedly declined our offer,s eluded to us being "scammers" and later threatened us with this complaintWe have bent over backwards to assist you but nothing we do is acceptable. At this point, we do not have anything left to offer you

Hello, ***.A user like yourself can only be "new" to CouponCabin one time before you are no longer a new cus***er. This means you are only able to use an offer marked for "New Members Only" a single time -- this is clearly outlined, many-many times, in the terms you agreed to when joining CouponCabin and also in the rules popup for all offers marked as being for "New Members." That said, it takes up to six days for stores to report an order to CouponCabin after you place it and until an order is reported to us, we continue to display "New Member" offersThat said, the moment a store reports an order to us for your account, we immediately remove all offers marked for "New Members Only." However, if during this time you place multiple orders, as outlined in our terms and rules, the first order reported to us will receive the very large "New Member" cashback rate while all subsequent orders received will receive the store's standard cashback rateAs you requested, your account has been closed. As a courtesy, we will process your pending cashback payment so that you do not have to wait for it to clearPlease expect this payment to be processed within the next hours

Hello, Lynn.We can do no right by youYou placed an order and your account shows no click activity for this store on the date that you purchased. This most often means you were not logged in to your account and, as such, cash back will not trackYou submitted a missing cash back claim for
your order and we went to bat for you. After a couple rounds of us trying to get this cash back after the store denied the claim, we were finally able to secure it as a favor to CouponCabinOnce we posted the cash back to your account, you then wanted the exclusive New Member only amount, again though, there is no record of you clicking on redeeming this offer anywhere in your account (again, because you were most likely not logged in). You have insulted and threatened us at nearly every step in this process and after we agree to prepay your cash back balance and waive the minimum cash back payment threshold that is in place, you're once again unhappy with us. At this point, there is nothing more we can do to help you since we've completely bent over backwards along the way to make you happy and no matter what we do, we're wrong

As stated previously, we did not close your account or withhold cash back that was already earned in your account due to the breach of this particular termYour account remained open, but was temporarily suspended from claiming limited quantity Members Only offersYou were quickly able to resume claiming offers, and did so on 4/18/and 4/23/At this point, we will accelerate the payable date of all pending cash back in your account and have a final payment issued to you within hours

As part of our Cash back program, participating stores have the ability to exclude certain products, brands and categories from earning cash back. These exclusions are prominently shown in multiple places on CouponCabin.com, including the following places, among others: (1) under the
store's logo on their dedicated coupon page; (2) in highlighted and bolded text on the popup that appears before claims are made; (3) in highlighted and bolded text on the popup appearing after a claim is made; (4) in text on the page shown after you activate the offer; and (5) on the page shown after clicking the "See rules." link, which (as is the case with your account) is shown and provided at least three separate times when a Members Only offer is successfully claimed. The store you shopped at has excluded select *** products from being eligible to earn cash back. Accordingly, CouponCabin made this exclusion clear by posting the following text in all of the places listed above, many of which, again, were highlighted and in bolded text. Important exclusions for this offer:Your order may not contain select ***, *** and *** *** items. You subsequently submitted a missing cash back inquiry, at which point we opened an investigation with the store. They later responded that your *** shoes were excluded from cash back and that CouponCabin would not be compensated for your purchaseOur ability to provide members with cash back is contingent on us being compensated by the store at which you shopIn this instance, because your purchase was excluded, we were not able to provide you with cash back. When we notified you of this outcome, you asked us to confirm the exclusion, because you wanted to return your item if you were not going to receive cash back. We happily did so and replied back confirming that the item was excluded from the cash back program (and therefore excluded from commission paid to CouponCabin) and advised you that, since you would not be receiving cash back, you should continue with your return in keeping with your previously stated intentions. It's important to note that while multiple CouponCabin representatives did review and work on your issue and the related correspondence, all customer success agents responded saying that your *** purchase was excluded from cash back. And, as you point out, when your emails turned to threats if you were not awarded cash back, your account was permanently closed and a final payment for your pending cash back was expedited with our Head of Finance. This payment was subsequently sent and your account balance is now $

Per the terms and conditions which you agreed to when you created your CouponCabin account, a single offer marked for "New Members Only" may be redeemed per computer network. That said, CouponCabin has previously recorded a different member redeeming a “New Member” offer from the same computer
network which you are currently usingSubsequently, our security system automatically locked your account based on this violation of terms. While your account has been closed and all cash back in your account, per the agreed upon terms, is forfeited because of this violation, we have repeatedly tried to work with you and offered to adjust your transaction so it receives the store's standard cash back rate (but not the “New Member” bonus) so that we could then reopen your account. This was not agreed to by you and instead you began with insults and even accused us of committing fraud. We are unsure why you don’t believe your account is bound by the terms and conditions that you agreed to when you created your account but our policy of one New Member offer per computer network is clearly outlined multiple times in the terms which you agreed to

Hi, Kelsey. Under the terms and conditions that you agreed to on Aug29, at 8:a.mwhen you
created your CouponCabin account, and which you reconfirmed your acceptance of on Oct17, at 10:p.m., while multiple people using the same computer network/IP address may have their own CouponCabin account, only one account per computer network/IP address may claim or redeem limited quantity offers marked for "Members Only." Also, under Important Note on each popup window that is displayed prior to claiming the "Members Only" offer, it reads:"A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only." Our security system identified your account as claiming and redeeming a Members Only offer after another CouponCabin member having accessed the same computer network/IP address as your account had already done soWe advised you of the violation, outlining the details and the IP address of the violationWhen you contested the violation, we provided you with additional details, including a partially masked email address of the second CouponCabin member. Your place of residence, number of people in your household and relationship to the other CouponCabin member are not factors in the violationThe violation was due to multiple accounts accessing the same computer network/IP address. Although all cash back in your account was 100% forfeited based on your violations of terms, as a courtesy, we adjusted your "Members Only" cash back to the store's standard cash back rate and issued a final payment

Complaint: [redacted]
I am rejecting this response because: Without a system in place to ensure a response from [redacted] (as proved by the CouponCabin message indicating that they have not received a reply), advertising cashback on [redacted] purchases is false advertising. It is easy to repeatedly claim no response has been received, whether one has or has not. It is easy to advertise offers when the company is aware they will never hear back and therefor can deny payment. I do not believe CouponCabin has any agreement with [redacted] has advised me twice that they do not have any agreements with CouponCabin and CouponCabin has yet to provide any proof of contact, agreement with [redacted], or response from [redacted]. Instead, when a user attempts any personal attempts at recourse, CouponCabin simply threatens the user and then cancels the user's account. This makes it seem even more as if CouponCabin knows they were not authorized to advertise offers in association with [redacted] purchases and do not want users able to discover this on their own. I have forwarded multiple emails I received directly from CouponCabin and from [redacted] to the Revdex.com email address to be added to this complaint. Every email has received a response from the Revdex.com indicating the emails have been forward to an advocate for review. CouponCabin does not just offer cashback because they receive payment from the partners, they also do so to collect personal and shopping habit information on users.   
Sincerely,
Noah [redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi, Ketty. Your violation of the terms and conditions was explained to you in an email reply from us...

on 12/6/2017. Your account and another CouponCabin Member’s account were identified on the same computer network/IP address having redeemed offers marked as for "New Members Only" and offers marked as limited quantity for "Members Only.” Due to this violation of the terms and conditions of CouponCabin’s Cash Back program, your accounts have been permanently closed. These terms were in place prior to and continuously since your creation of a CouponCabin account. It's also important to note that per the terms you agreed to when creating your CouponCabin account, all cash back in your account is 100% forfeited based on your violation of terms, however, we offered to pay your "Members Only" cash back to you and issue a final payment. On 12/6/2017, when we explained the violation to you we also said the following: “…we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $151.29 of pending cash back which is currently in your account.” We asked you to let us know where to issue your final payment. You replied with: “No problem you can keep your money but believe this will not be the end of it as the Revdex.com and other entities will be involved With unlocking the scam site.” We made a good faith effort to work with you despite your violation of the terms and conditions.

Complaint: [redacted]
I am rejecting this response because:The account remained open and I do acknowledge that. However, all I mentioned in my previous note to the business through, was that they should not penalize the users by putting restrictions on their accounts, just because they opened the website from their workplace where hundreds of people share the same IP. This is beyond their control to ensure that no one else is logging into their website to claim offers while at work. To this point, I got an email from couponcabin indicating because I have reported this inconsistency to Revdex.com, they are closing my account. The exact words from their email is "We're bummed to hear how poorly you think of CouponCabin, so much so that you found it necessary to file a complaint regarding our business practices. Since the last thing we want to do is to continue to frustrate you, we think it's best that we issue a final payout of your pending cash back and close your account at this point.So, if users are explaining their unreasonable policies of restricting their account and as a last resort reaching out to Revdex.com, they respond by closing their account. To provide full disclosure, I have received all the money outstanding in my account, but my account has been permanently closed.
Sincerely,
Minal [redacted]

Hi, Anatoly.The closure of your CouponCabin account was in no way related to any public comments or Revdex.com complaints made by you about CouponCabin.On 08/02/2017 we informed you that your account was deactivated due to a violation of the CouponCabin terms and conditions. We followed up with a reply to...

you on 08/03/2017 outlining the violation in detail. I’ve copied and pasted part of that reply below for your reference:“…while multiple people within a household or using the same computer network/IP address may have their own CouponCabin accounts, only one account per household or computer network/IP address may redeem offers marked as for "New Members Only" or offers marked as limited quantity for "Members Only…”As a courtesy, we paid out all pending cash back to you on 08/07/2017. As a result of the breach of terms, we informed you that under no circumstances will your account be reopened, and any future accounts that we identify as being associated with you or a computer network you have used will be immediately deactivated and all associated cash back forfeited.You then created a new CouponCabin account on 08/08/2017 using a different email address (your fourth such account). On 11/08/2017, when our system was able to identify the account as belonging to you, it was deactivated.

Hi, Noemi.Please know that we understand your frustration with this situation and wish we would have been paid for your order as well, but they didn't pay us.  That said, as set forth in the terms and conditions that you agreed to when you created your CouponCabin account, CouponCabin does not offer an unconditional promise of cash back.  We receive a commission for orders that are successfully tracked back to CouponCabin, and we then share this commission with you in the form of cash back.  In several places within those terms and conditions, we clearly state that if a store does not pay us our commission, for any reason, we will not be able to credit your account with this cash back.  Again, and I can't stress it enough, we're on your side here since we, too, didn't get paid for your order.

Hi, Adam.When you violated the terms and conditions the first time, we advised you that your account was ineligible to claim and redeem Members Only offers, and that subsequent violations would result in the permanent closure of your account and all cash back would be voided. You subsequently claimed and redeemed a Members Only offer. The fact that you used a different IP address to do so, is not a factor in the violation. Although all cash back in your account was 100% forfeited based on your violations of terms, we adjusted your "Members Only" cash back to the store's standard cash back rate and issued a final payment. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}

Complaint: [redacted]
I am rejecting this response because:
From: YI [redacted] [mailto:[redacted][email protected]] Sent: Saturday, June 24, 2017 10:42 AM To: Revdex.com Info <[email protected]> Subject: Complaint ID #[redacted]   Dear Revdex.com,    I was unable to respond to my complaint in time, and after viewing the response from the company, I am not satisfied at all. I would like to request to reopen my case so it can reach an amicable solution.   
Sincerely,
Elaine Z

Hello, Linda.Per our emails from Friday, October 20th under Customer Service ticket number [redacted], we agree that you are owed $156.35 and are happy to make this payment. We asked where you would like this cash back sent, you provided an address in Chicago and, as we said, we have instructed our...

finance team to issue this final payment. It will take one, complete business day this check to be processed and mailed.

As a courtesy, CouponCabin Customer Service initially released one of Mr. [redacted]'s accounts since he stated that the duplicate account was created by his sister.  It later became known that multiple other accounts, a total of eight, were created from this same household, three of which contained Mr. [redacted]'s name and had strikingly similar email address.  Many also shared the same postal and [redacted] payment addresses. It was at this time that all accounts, with the exception of the first account created, were frozen pursuant to the CouponCabin terms and conditions. CouponCabin is in the process of reaching out to its merchant partners to initiate these commission reversals -- this process could not commence until the work week started.  CouponCabin has no intention of profiting from the transactions that Mr. [redacted] made.