Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, we have had to make significant compromise after over a month of continued back and forth via email with multiple prompts to receive follow-up, finally having to accept a longer than optimal repayment plan (graduated payment plan lasting approximately months if owner honors it as written) In the email delivering the final contract addendum, the owner even stated "I will either do everything I can to honor this or not" This agreement will only be satisfactory when all refund payments ($3,310) have actually been made
We already have an agreement with them to finish the contract.the patio that was installed was approved by the client and the yard damage that was done was explained multiple times by my concrete contractor that there would be yard damage from the bobcat workOur company will honor the agreement we already have in place to finish the project which is swapping out the railings that are wrong (which are already onsite and cost an addition $1,000) and we will also refund a portion of their contract moniesThe client still has a balance on the contract which they would keep for their own useWe have been hard to contact recently due to some family issues
We will be communicating with the owner on the project snd coming to a mutually agreed upon exit strategy, which if necessary will also result in a contract revision and a mutually agreed upon crefit
Way more work was done than 10%Almost the entire scope of the main living area was doneThe client may have over paid for services rendered, but this isn't known yetWe have been unable to continue in business and have shut down because of many circumstance beyond our control
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, we have had to make significant compromise after over a month of continued back and forth via email with multiple prompts to receive follow-up, finally having to accept a longer than optimal repayment plan (graduated payment plan lasting approximately months if owner honors it as written) In the email delivering the final contract addendum, the owner even stated "I will either do everything I can to honor this or not" This agreement will only be satisfactory when all refund payments ($3,310) have actually been made
We already have an agreement with them to finish the contract.the patio that was installed was approved by the client and the yard damage that was done was explained multiple times by my concrete contractor that there would be yard damage from the bobcat workOur company will honor the agreement we already have in place to finish the project which is swapping out the railings that are wrong (which are already onsite and cost an addition $1,000) and we will also refund a portion of their contract moniesThe client still has a balance on the contract which they would keep for their own useWe have been hard to contact recently due to some family issues
The client did request this, and we will be refunding their deposit.Sincerely,New Creations
We are working with this client on a resolution
We have agreed with the owner to close this project out per their request
This complaint has been fully rectified with the owner
We will be communicating with the owner on the project snd coming to a mutually agreed upon exit strategy, which if necessary will also result in a contract revision and a mutually agreed upon crefit
Way more work was done than 10%Almost the entire scope of the main living area was doneThe client may have over paid for services rendered, but this isn't known yetWe have been unable to continue in business and have shut down because of many circumstance beyond our control
I will work this up for them