New Castle Glass, Inc.

Review: The fall of 2012 I began trying to get my two windows repaired. I did not get any results that year and did not need to open the windows in the winter so on 3/25/13 I began calling again, this place was recommended by the builder of my condo. I continued to call twice a month for an entire year until they finally told me they would not fix the windows. During that year they came out twice to look at them, the second visit they took one window crank and told me they were going to order two new ones. I set up several visits for them to come back and install the cranks - they never showed twice I took off from work only to have them not show up and not even to call me that they were not showing up. Everytime I called they apologized saying they would take care of it - that is why I let it go on for so long. I do not know why they would take the crank and then never continue on fixing my windows?Desired Settlement: I would like to have two working windows and be reimbursed for the time away from work.