New Bern Tobacco

Purchased an e-cigarette was guaranteed if I was not satisfied I could exchange. When I brought it back to exchange I was refused.Product_Or_Service: E-CigaretteDesired SettlementI don't want the money back just looking for an exchange. Business Response The business owner [redacted] called and said that if something is wrong with the batteries they will exchange it, but not if the consumer broke the charger.Consumer Response It was not the charger that was the problem. It was not what was promised. I wanted to exchange for a different model.