New Auto Parts

We understand Mr [redacted] 's frustration at the situation, but the facts being presented for his defense are inaccuratefirst and foremost we do not and will not ship any electrical item outside of its factory packaging.Aside form this, the items returned to our facility are as such: [redacted] part# dash control, not in factory packaging [redacted] part# returned to us in its factory packaing but not protected from lables, marker and has been defaced and no longera saleable item [redacted] shipping package used to send the order to Mr [redacted] on tracking # [redacted] was 23" x 16" x 9" @ lbs as per the [redacted] tracking feature at www.***.com [redacted] shipping box used by Mr [redacted] to return his order on tracking# [redacted] was 19" x 13" x 7" @ lbs as per the [redacted] tracking feature at www.***.comAll of our orders are shipped with the factory parts placed inside of new cardboard boxes sufficiant in size and sealed with our www.newautoparts.com ad tapeBased on size and weight differences, it is obvious the original box was not used to return the order.Mr [redacted] has been made aware of the condition of the items and has been offered to opertunity to have the items returned to him at our expenseshould the items still be here days from the date of the offer, they will be disposed of, as per our return policy and terms of use.?