Neutab

Thank you very much for contacting us about this case [redacted] We have previously explained to this customer about our return policyThe customer purchased one of our tablet [redacted] for $on Oct 20thHe/She contacted us on Nov 29th about some problems with the tablet and we immediately provided a solution that dayAs the problem has not been resolved, he/she contacted us again and we agreed to provide a replacement service.As one of our return policy, replacement with free return shipping label is only valid for the days after purchase, we asked the customer to send back to tablet at his/her own cost and we will, on the other hand, cover the shipping cost from us to his/her and the replacement is freeThis is our company Website and the related return policy: http://www.neutab.com/article.php?AId=Please feel free to check any needed information.Again, we will be more than happy to assist the customer with the warranty service and get a replacement tabletWe have also provided all the instructions to the customer, and the replacement will be sent out once we receive the returned tablet.Thank you very much.Best regards,NeuTab Customer Support Team

Thank you very much for contacting us about this case [redacted]. We have previously explained to this customer about our return policy. The customer purchased one of our...

tablet [redacted] for $39.99 on Oct 20th. He/She contacted us on Nov 29th about some problems with the tablet and we immediately provided a solution that day. As the problem has not been resolved, he/she contacted us again and we agreed to provide a replacement service.As one of our return policy, replacement with free return shipping label is only valid for the 30 days after purchase, we asked the customer to send back to tablet at his/her own cost and we will, on the other hand, cover the shipping cost from us to his/her and the replacement is free. This is our company Website and the related return policy: http://www.neutab.com/article.php?AId=23. Please feel free to check any needed information.Again, we will be more than happy to assist the customer with the warranty service and get a replacement tablet. We have also provided all the instructions to the customer, and the replacement will be sent out once we receive the returned tablet.Thank you very much.Best regards,NeuTab Customer Support Team

I sent a screen st of the address they gave me. This is all the information they have given me. Thank you so much for your help.