Neumeier Consulting

Ms. [redacted] moved in on 7/16/16 and at that time we did not have the Valet Waste Service.  During her lease term we sent out a memo to the entire property stating that we would be rolling out door to door trash service for a higher fee AFTER the current lease expired.  All residents...

received the service free until their lease expired.  This service was never optional.  It was a decision made by our Corporate office.  Ms. [redacted] was originally charged $895 a month on her original lease-This amount breaks down as follows: Base rent was $865+$15 pet rent +$12.00 trash fee+ $3 pest control fee. Upon renewal, She was offered to renew at the same rate of $895.  Since trash fees increased this broke down as follows: Base rent $852+$25 trash +$3 pest control+$15 pet rent.   When her renewal was printed out it had the amount of $980 in error.  I corrected it in front of Ms. [redacted] and had her initial the corrected amount of $895.  I then looked at her ledger and realized it had been entered incorrectly in our system so I explained that I would correct it and credit her back any amounts she was over charged for. She claims that we overcharged her $100-I have credited her back $140.  I have attached all copies of her leases and her full ledger so you can see where she was credited.  In addition, I reduced her base rent from the original $865  to the amount of $852 to cushion the increase in trash fees.