Netwurx, LLC

I have reviewed the details of your complaint and am sorry you are dissatisfied with the outcome.We have the chat logs from the day your requested service, and all fees and guarantees were clearly stated and agreed upon by both partiesWe received no communication regarding any dissatisfaction with the installationWe were not made aware of any service issues, until 11/3/when you notified us of cancellationHad we been made aware of your dissatisfaction we would have worked with you on resolving the issuesOur terms of service give new customers days for a complete refund, your service was installed and working for daysThe cost of service for the months, as well as the installation fees for the service total $The only payment received was $We believe we have been more than fair by agreeing to settle on ending our business relationship without collecting more than the payment made of $70.32.If the de-installation is not to your satisfaction, please contact us and we will have our field manager assist you

Revdex.com:There is no resolution to this situation when the company backs their rude employees and does not explain their terms up front (charges three months out instead of monthly) and says they will remove equipment...the equipment has ALREADY been removed when we cancelled service and damaged our homeMy comments and review of this company will stay as is, thank you
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We would be happy to work with this customer on any issues they with the removal of our equipment from their premises We would like to work out an equitable solution for both parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowThe problem that has still not been addressed is the damage to my home removing the equipment and the comments made by the installer (Terry) saying we do not pay our bills and that he should or rather extort $200 for him coming out to removing the equipment....and if this is the type of person that you have working for your company then I would be concerned on the type of image that is being portrayed...the service you provided was not up to par which is why we cancelled and also I was not told that I would be billed three months in advance. I would like ALL copies of our conversations. If you want to keep the $70.33 fine..I just want addressed on how my house will be fixed and the comments that were made by the installer.

I have reviewed the details of your complaint and am sorry you are dissatisfied with the outcome.We have the chat logs from the day your requested service, and all fees and guarantees were clearly stated and agreed upon by both parties. We received no communication regarding any dissatisfaction with...

the installation. We were not made aware of any service issues, until 11/3/16 when you notified us of cancellation. Had we been made aware of your dissatisfaction we would have worked with you on resolving the issues. Our terms of service give new customers 30 days for a complete refund, your service was installed and working for 51 days. The cost of service for the 2 months, as well as the installation fees for the service total $579.84. The only payment received was $70.32. We believe we have been more than fair by agreeing to settle on ending our business relationship without collecting more than the 1 payment made of $70.32.If the de-installation is not to your satisfaction, please contact us and we will have our field manager assist you.