Network Solutions

Review: Deceptive billing procedures; possible fraud; American Greed if this applies to 10 million people they can easily make $50M per month unauthorized billing practices; refusing to credit customer after promising to apply a credit; Rude; vile; pernicious; untruthful customer services like Comcast who refuses to cancel and they renew your services which you never ordered; they charged .50 for a domain name for one year; after the year ends; they charge you without your consent $4.99 per month sometimes twice a month; I called to cancel spoke with Jared; Enzo; Mary Ellen; Cassandra; Bob; Lordine; excuses, I cannot find your account, the system is updating, let me have your number and I will call you back and they never apply the credit. They have billed me 7/3; 7/30 and since 12/2014. I was told by Jared that I would be credited $39.92. I had to cancel dispute credit card and will cancel card if this continues. Buyer beware. I have taped the entire conversation.Desired Settlement: Credit my account $39.92 and stop billing for services I never ordered. Just STOP!!! It is worst than [redacted].

Business

Response:

[redacted] filed a complaint citing unwanted services and refund difficulties.

Review: Hello,I wanted to log a Revdex.com complaint with [redacted] for the horrible service experienced this past Saturday, February 22nd from the staff and the manager on site, [redacted]. We had a group of about 16 individuals attend a birthday party for a colleague. Prior to attending we made a reservation to secure two bowling lanes and a room for laser tag. The merchant obtained the card information to hold the appropriate deposit in the event we did not show up. As the night started the bowling was excellent and I cannot comment how great the staff was that was assisting/serving our group. They were quick, friendly and made our bowling experience very enjoyable.The next order of business for the group was laser tag. When we went up to the window to alert staff that our party was ready for our secured room, we were rudely told that they did not place reservations for laser tag. This got us upset as we were told by the representative on the phone booking our event that a room was reserved which we had paid a deposit fee for. We instead got in line with our receipts awaiting the next game to begin. There was a young female employee at the door checking receipts and letting players in when the next game was to begin. As we had waited for close to 10 minutes for our turn to occur a group of younger kids (8-10) began crowing the door and speaking to the employee, presumably her friends. I had made a comment to this group that there is a line and alerted the employee that it is not appropriate for us to stand in line while this group was simply going to walk in. She acknowledged this and said players would enter per the line formed. When the previous game ended and the door opened this group got to storm in where the employee did not even check their receipts, so presumably she allowed them to play for free. This made us upset and I requested to speak with the manager.The Manager, [redacted], came to address our concern. First order of business was the reservation. He had indicated that they had failed to include us on the list. This was different information then what the employees had told us about there not being reservations for laser tag. Secondly, as I was speaking with [redacted] I had noticed the young female employee from earlier in the background mocking our group. This made me very upset and I had mentioned this to [redacted] in louder voice. [redacted] said he could not do anything for us at that point and if we wanted to we can leave. Although I did not agree with his poor management skills and resolution I kindly agreed provided he gave my whole group a refund along with the name of his manager. My group received a refund and I was able to obtain the contact for his manager, [redacted].I wanted to have the ability to share this information with [redacted]s management. We encountered horribly poor service which essentially ruined our friends birthday experience. Im not looking for any perks or refunds as I will probably never visit this venue again; rather, I simply wanted to share this so no other customers have a similar experience. I coordinate many events for the company I work for and I know [redacted] will not be a place which we look to book through in the future.Desired Settlement: I would simply want to receive acknowledgment from a manager/department which handles complaints to ensure my issue was addressed.

Business

Response:

[redacted] filed a Complaint due to difficulties with a company named [redacted].

A

member of the Executive Support Office sent an email to **. [redacted] to advise

of the following: [redacted] is one of the largest providers of online

marketing and web services to small businesses. We provide web services

to Customers of several large Fortune 100 and 500 companies. While [redacted] may subscribe to services offered by [redacted] and its groups

(Network Solutions), [redacted] is in no way affiliated with this company’s

products or services. As such, we believe this Complaint was filed

against [redacted] in error.

Review: Advertise a low price but switches to a very high price at checkout hit and switch !!Desired Settlement: A letter of apology

Consumer

Response:

advertised at a very low price to register a domain name and then at checkout the low price was replaced with a very high price . at the click of the button you would have been charged a very high price on your credit card.

Business

Response:

[redacted] filed a complaint in regards to pricing on our checkout page.A member of the Executive Support Office emailed an apology to [redacted] on 11/5/14 and also thanked him for pointing out the issue.We have provided [redacted] with our direct contact information if he would like to discuss this matter further.

Review: I created my profile less than a month ago as a free member. The activation process took more than one day, so I gave my phone number in order to receive text messages on activation status. When my profile was finally approved, I received a text message. After my activation, I have continued receiving texts whenever I have a pending messages to read on the website. However, I don't want to receive more texts messages and there is no option to change privacy settings or for profile deletion.Desired Settlement: I want my profile, photos and phone number to be deleted. I don't want more text messages.

Business

Response:

[redacted] filed a Complaint citing difficulties closing his profile on a website managed by a Network Solutions Customer. In his Complaint, [redacted] requested that his profile, photos, and phone number be deleted from the site.We called and spoke with [redacted] 8/15 to apologize for the difficulties and address his concerns. [redacted] confirmed that he was able to work directly with the organization that manages the site and his profile/information was deleted as requested.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Webmaster do not provide an option for profile deletion. Webmaster closed my profile after I wrote a bad review on my profile. That is the only way in which one can get out of this website. Webmaster never answered my requests.

Regards,

Business

Response:

[redacted] rejected our response, citing that the Webmaster of the site did not respond to his requests or provide an option to delete his profile.When we spoke with [redacted] 8/15, he noted difficulties closing his profile on the website, [redacted], a site managed by a Network Solutions Customer. Network Solutions, a Web.com company, is one of the largest providers of online marketing and web services to small businesses. We provide web services to Customers of several large Fortune 100 and 500 companies. While [redacted] may subscribe to services offered by Network Solutions, we are in no way affiliated with this company’s products or services. As such, we believe this Complaint was filed against Network Solutions in error.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The webmaster of [redacted] has a history of not responding to complaints, according to Revdex.com records. Somebody has to solve this issue and Network Solutions has the power to contact its client [redacted]. If Network Solutions truly have such a good reputation as claimed, you would have already contacted [redacted]. Otherwise, having a client as [redacted] will discredit Network Solutions. Once again, Network Solutions has the ability to contact its client webmaster of [redacted]. The evading responses of Network Solutions are unacceptable.

Regards,

Review: Purchased a domain for 12 months. I could not make any changes to my DNS and it's been 5 weeks. The very act of trying to transfer my domain to another provider is taking days. I have asked for a refund for the time.Desired Settlement: Refund the time for DNS or give me an extra year for the trouble.

Business

Response:

[redacted] filed a Complaint due to difficulties changing DNS after purchasing a domain name. In the Complaint, **. [redacted] also noted difficulties transferring the domain to a new Registrar and requested a refund.We attempted to reach **. [redacted] by phone to apologize for the difficulties and address his concerns 7/15; however, he was not available, so a voicemail message was left for him. A follow up email including contact information for a member of the Executive Support Office was sent. **. [redacted] responded via email and we are working to issue a refund as a Customer Service Gesture. We will continue to work with **. [redacted] through completion of the refund and ask that he contact our office directly with any additional questions regarding this matter.