Net Travel Group, Incorporated

Review: This company advertised that they would provide lodging in the [redacted] Hotel in [redacted], PA for a Winter Weekend Getaway. However, we did not find out that we weren't staying at the [redacted] until we arrived at the [redacted] in [redacted], MD. When we met and confronted a partner of the company, he said that the [redacted] backed out of their contract. We contacted the [redacted] and they said that in fact, they did not opt out of the contract and that they actually had people from the company stay there.Desired Settlement: We paid $339.

Business

Response:

To Whom It May Concern,

I am receipt of thew complaint letter ID # [redacted] pertaining to **. [redacted] who was a member of the [redacted] group traveling on the Feb 21 - 23 weekend. I did reach out to her in an attempt to explain what had happened. As I discussed with her, I would look into the reasons for the hotel change. After speaking with the group leader and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the 30 days prior requirement. [redacted] then had a choice of a last minute space available hotel. We did our best to coordinate a convenient bus mix and pickup following her

agreement to the changed location. It sounds as though this was never communicated to **. [redacted] and I am sorry if that was the case. I am unable to confirm that one way or the other. At

no time did anyone ever mislead her or anyone in her group about the original property,the [redacted]

Hotel in [redacted], canceling our contract.

Attached please find copies of

communication back and forth with [redacted] from our office. This clearly indicates a

timeline of data and communications between us. Calls were made to reconfirm

information, too. I included a copy of our tour conditions for your review as

well. Please do hesitate to contact me with any questions you may have

pertaining to this data.

Also, I did try to resolve this

matter fairly. Although there was a hotel

change, everything included in the cost of the trip was made available and used

my [redacted]. Even so, I am willing to offer her a $50 per person cash refund. In addition, I am willing to extend a $50

per person credit to be used on any future weekend tour with Eastern Light

Getaways. And I am also willing to give her an extra $50 cash toward the gas

used to drive up to the pickup location. I believe this to be fair and

reasonable resolution given the circumstances.

Please advise.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The information that **. [redacted] provided in his response was incorrect. Prior to responding, **. [redacted] called me and offered a $100 credit towards another trip with his company and nothing else. After declining his offer, **. [redacted] said that he saw the complaint on Revdex.com and he denies ever saying that the [redacted] Hotel cancelled their contract. He also said that no one else from his company gave us that same information. As I told him on the phone, I am not the only one that heard or other representatives from his company tell us that the [redacted] cancelled their contract. **. [redacted] has provided Revdex.com with documents which includes dates for when their company received payments; however, we have receipts proving we paid on time. We've been unsuccessful at contacting **. [redacted]'s to confirm that she indeed did not turn in turn money on time.

Review: This company advertised that they would provide lodging in the [redacted] Hotel in [redacted], PA for a Winter Weekend Getaway. However, we did not find out that we weren't staying at the [redacted] until we arrived at the [redacted] in [redacted], MD. When we met and confronted a partner of the company, he said that the [redacted] backed out of their contract. We contacted the [redacted] and they said that in fact, they did not opt out of the contract and that they actually had people from the company stay there. In the company policy it states that " [redacted] does not accept any liability for the actions or omissions of these Independent suppliers over whom [redacted] has no direct control. In the absence of negligence on [redacted]s part, therefore EACH PARTICIPANT HEREBY RELEASES [redacted] for losses or damages arising from physical or emotional injury, property damages, or other economic damage caused by

such factors beyond [redacted]'s control." This company's action of overbooking the [redacted] Hotel caused us to be placed at another hotel that we did not agree to pay for causing us emotional injury and economic damage.Desired Settlement: Cash refund from monies paid.

Business

Response:

To Whom It May Concern,

I am receipt of thew complaint letter ID # [redacted] pertaining to **. [redacted] who was a member of the [redacted] group traveling on the Feb 21 - 23 weekend. I looked into the reasons for the hotel change. After speaking with the group leader (**. [redacted]) and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the 30 days prior requirement. [redacted] then had a choice of a last minute space available hotel. We did our best to coordinate a convenient bus mix and pickup following her agreement to the changed location. It sounds as though this was never communicated to **. [redacted] and I am sorry if that was the case. I am unable to confirm that one way or the other. At no time did anyone ever mislead her or anyone in her group about the original property,the [redacted] Hotel in [redacted], was canceling our contract.

Attached please find copies of communication back and forth with [redacted] from our office. This clearly indicates a timeline of data and communications between us. Calls were made to reconfirm information, too. I included a copy of our tour conditions for your review as well. Please do hesitate to contact me with any questions you may have pertaining to this data.

Also, I did try to resolve this matter fairly. Although there was an accepted hotel change by the group leader, everything included in the cost of the trip was made available and used my [redacted]. Even so, I am willing to offer her a $50 per person cash refund. In addition, I am willing to extend a $50 per person credit to be used on any future weekend tour with [redacted]. I believe this to be fair and reasonable resolution given the circumstances.

Please advise.

Sincerely,

Review: I reserved two spaces for a skip trip to take place February 14 -16th 2013. Each deposit was in the amount of $50 for a total of $100. I cancelled the reservation on October 29, 2013 requesting a full refund. I was denied a refund verbally and in writing by **. [redacted], customer service representative and verbally by her supervisor **. [redacted]. Both stated that I was interpreting their cancellation policy incorrectly, however, I read it word for word. I am entilled to a full refund becuase I cancelled the reservation more than 45 days in advance. See contract wording below.

"If a reservation is cancelled, for individual or group, the right to receive a refund is limited. All cancellations are subject to loss of initial deposit unless cancelling 45 days prior to trip departure, in which case, would be subject to 100% cancellation fee"Desired Settlement: I want $100 refunded to my credit card.

Business

Response:

To Whom It May Concern,