The original purchase and install of the product was from ***, The warranty is provided by Pella Corporation Pella Windows & Doors is an independent franchise selling and servicing Pella Windows The warranty on the windows is years on labor, years on productThe window was purchased from [redacted] in Per the warranty the new product was shipped to customer at no charge Per the warranty, Pella Corp is not responsible for labor to re-install new window If the customer wants to pursue this further, any complaint should be directed to either ***, who sold and installed the window or Pella Corp Pella Windows & Doors should be removed from this complaint, as it did not sell, install the window or provided the warranty
On Monday March 5th, we replaced the the" smart key" cylinder, which is the part of lock where the key is insertedThis is the only type of cylinder we offer This type of cylinder allows to be keyed to other existing doors in the houseUnfortunately, while our technician was there, the customer got locked out of their homeTo get in the house, our technician broke the lock on their existing back door Our technician then purchased and installed (at no cost to the customer) a new lock and then adjusted the locks on both the front and back doors so that they would operate with the same keyWhen our technician left, both doors operated properlyWe do not expect any more issues, however if one should happen, the lock on the front door is backed by Pella's Warranty
The original purchase and install of the product was from ***, The warranty is provided by Pella Corporation Pella Windows & Doors is an independent franchise selling and servicing Pella Windows The warranty on the windows is years on labor, years on productThe window was purchased from [redacted] in Per the warranty the new product was shipped to customer at no charge Per the warranty, Pella Corp is not responsible for labor to re-install new window If the customer wants to pursue this further, any complaint should be directed to either ***, who sold and installed the window or Pella Corp Pella Windows & Doors should be removed from this complaint, as it did not sell, install the window or provided the warranty
On Monday March 5th, we replaced the the" smart key" cylinder, which is the part of lock where the key is insertedThis is the only type of cylinder we offer This type of cylinder allows to be keyed to other existing doors in the houseUnfortunately, while our technician was there, the customer got locked out of their homeTo get in the house, our technician broke the lock on their existing back door Our technician then purchased and installed (at no cost to the customer) a new lock and then adjusted the locks on both the front and back doors so that they would operate with the same keyWhen our technician left, both doors operated properlyWe do not expect any more issues, however if one should happen, the lock on the front door is backed by Pella's Warranty