Nemosine Pens

We have fully refunded this customer for the product and sent the order for free

We have fully refunded this customer for the product and sent the order for free.

Review: The company, Nemosine Pens failed to return a pen in which I sent in for repair. After waiting several weeks, I contacted them asking them why it hadn't been returned. They responded, asking for a description of the item with my address. I of course gave it to them. They sent no further emails updating me on whether the item would be returned. My pen did not arrive, and after waiting several more weeks, I contacted them again. They did not respond to this email. I sent them an email as a final warning, and they didn't respond to this either.Desired Settlement: A full refund including the amount I sent in with the pen to have it repaired.

Review: I placed an order from nemosine.com on July 18, 2016. The company sent me an initial auto-email confirming my order and telling me I would receive another email when the order was shipped. That is the last correspondence I received from the company.

I never received the item and I never received an email notifying me of shipment.

On July 25, I emailed the company inquiring where my order was and received no reply.

As there are no phone numbers on the website, I had a hard time tracking down a contact number but I did call xfountainpens.com on August 8. I spoke to the representative who indicated they were not the same business as nemosine.com, but they could pass along my information. I gave my contact info to the representative from xfountainpens but was never contacted by Nemosine.Desired Settlement: Obviously, I would like the company to deliver my order. I could have purchased their product on [redacted] but chose not to as I wanted to support a local business directly without the middleman.

After all this undue stress and delay, the business also has a responsibility to issue at least a partial refund or additional products at no charge.

Business

Response:

We have fully refunded this customer for the product and sent the order for free.