Nelsen Funeral Home & Crematory

Review: I had a problem with the way they handle the death of my father 1) contacted them on the day of death and they where suppose to pick him up and have him at there location the next day.I talked with them the next day and asked if they had him there and was told yes then when I arrive to finalize the arrangements later that day and was told he wasn't there. 2)upon making final arrangements the funeral home told my mother who had picked out a less expensive casket that the sill wasn't no good but that the more expensive one did no one asked about this. 3)the funeral home manger was told and agreed that we would have them the pallbearers list the morning of the service but then ladies that was working after the manger left came in interrupting the family viewing 4) was told that we would have the death certificates with in a week took about 2 weeks 5)when I was called to be told that the death certificates was in was ordered 6 certificates and only received 5 so they would have one to file with the insurance claims we shouldn't have had to pay for that 6) I received the wrong death certificates 7) return with the wrong certificates found employees running there mouth about me having a problem with having to pay for there certificates.Desired Settlement: I would like partial refund and the people with whom the problems was with be removed and I want the Revdex.com to investigate so no other family will have to be put thought the same thing as my family did.

Business

Response:

Dear Ms. [redacted]:

I am the General Manager of Nelsen Funeral Home & Crematory, and we thank you for bringing the above-referenced complaint to our attention. Prior to receiving your correspondence, we have been in contact with our client, and we reviewed his concerns. We have since resolved our client's concerns to his satisfaction.

If you have any questions, please feel free to reach me at [redacted]

Sincerely,

General Manager

Nelsen Funeral Home & Crematory

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].