[redacted], I am very sorry for the lack of communication between us. By the email that you sent in, we assumed that you were not willing to work with us any further and were having another company go out. We could have spared you the additional cost of having another company go out by sending out...
another technician or a supervisor. Robert is usually very good and very rarely do we get complaints about him, but he is human and not perfect so I'm sure a fresh set of eyes may have seem something that he might have missed. Of course this visit would have been free of charge to you. If we found at that point, like the other company did that the dryer was not worth repairing, we would have given you a refund at that point. We are a reputable company that cares about our customers above all else and we are truly sorry for the bad experience that you have had with us. I will be sending you out a check in the mail for the full amount that you paid us. I really do hope this will make up for the lack in communication and we could do business with you again in the future.Thank You,[redacted]Neighborhood Appliance Repair Company
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], I am very sorry for the lack of communication between us. By the email that you sent in, we assumed that you were not willing to work with us any further and were having another company go out. We could have spared you the additional cost of having another company go out by sending out...
another technician or a supervisor. Robert is usually very good and very rarely do we get complaints about him, but he is human and not perfect so I'm sure a fresh set of eyes may have seem something that he might have missed. Of course this visit would have been free of charge to you. If we found at that point, like the other company did that the dryer was not worth repairing, we would have given you a refund at that point. We are a reputable company that cares about our customers above all else and we are truly sorry for the bad experience that you have had with us. I will be sending you out a check in the mail for the full amount that you paid us. I really do hope this will make up for the lack in communication and we could do business with you again in the future.Thank You,[redacted]Neighborhood Appliance Repair Company
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]