Neighborhood Adjusters, Inc.

There was a slight misunderstanding on Mr. [redacted] part that has now been addressed and resolved.  The end results are that everyone is on the same page and we were able to work with Mr. [redacted].  The claim is now closed.

There was a misunderstanding and all matters have been resolved with the homeowner and we are in constant contact with him.

Building Re Roof code is [redacted] Client can research the code. State hotline has nothing to do with roofing codes.Contract states as follows:Neighborhood Adjusters, Inc. may at its discretion recommend Neighborhood Restoration Company as a qualified contractor to perform necessary restoration/repairs. If the insured contracts with Neighborhood Restoration Company and pays said contract in full, the commission fee for Neighborhood Adjusters, Inc shall be waived. However, Insured has the right to choose its own contractors to perform work. Contract does not state we are obligated to do the work nor are we obligated to contract with the Insured. In addition if Insured pays in full fee shall be waived. We will not be taking our name off of the contract. Willing to deduct $100 off the fee. Our company has attempted to communicate with the client, meet in person as this is difficult to explain thru email. Client continues to respond via email. We have done what we can do and we are sticking to our contract as we have done nothing contractually wrong. Thank you.[redacted]Owner.

We have worked with Mr. [redacted] and we have resolved all the issues and concersn. This file is now closed on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  While the owner is wrong in that [redacted] didn't state or provide a code I could reference - [redacted] stated there was a law protecting homeowners.  That is what I researched and found to be incorrect.  I meet this past weekend with the general manager for both Neighborhood Adjusters and NRC and he clarified all the miscommunication on their end.  He helped explain the process and what to expect next.  For that reason, I am ending this complaint.
Sincerely,
[redacted]

Mr. [redacted]According to our records, this issue has been resolved and you have turned over final payment from the insurance company.  If this is not accurate, please let us know.  Sincerely,Noem[redacted]

I honestly thought I responded to this, all the issues have been resolved for Mr. [redacted]. We strive to keep the homeowners happy and address all their questions and concerns. At this point his issues have been addressed and we will continue to work diligently with him.

The [redacted]ments in the Revdex.com complaint have been addressed numerous times.  Our attorney is now involved and we will continue working with Mrs. [redacted] on the issues at hand. Our job is to make sure that our customer is happy with the results of hiring a public adjuster. Thank you.