complaint # [redacted] [redacted] states that he was told his cost for an oil change and blade sharpening would be $ Perhaps he misunderstood but our seasonal special rate for this work is $ Everyone here quotes that price for anyone that asks Any parts that need replacing are extra and pick up and delivery back are extra ***, the owner of Chainsaws Unlimited talked to [redacted] before his tractor was delivered back He explained the bill and the fact that it was not running when we picked it up It had to be pushed on the truck when we picked it up He also explained that the blades were worn out and couldn't be sharpened safely, so we replaced them The extra work was required to make the tractor run We had thought he was ok with the work done as he told [redacted] he would send a check so we returned the tractor to him in good faith that he would send a check We have sent several requests for payment and received no response or phone call from [redacted] We can remove the labor charge for the additional work which amounts to $plus the taxWe can also remove the charge of plus tax for the fuel stabilizer because it was well within the special offer expiration datesWe cannot remove the pick up and delivery charge as he requested the pickup As to the mower blades; does he wish to return the new ones to us and we can give him his old ones back not sharpened? We cannot sharpen worn out blades as that causes a liability for us should someone get hurtPlease let us know if this acceptable and we can send a revised bill
Complaint: [redacted]
I am rejecting this response because:
No one at Chainsaws Unlimited ever told me that the blades needed to replaced let alone called me to approved any additional work. All I was told was that they had ordered parts for the tractor and that they were waiting for them to come in. I did not find out that they replaced the blades and the solenoid until I received the bill for $455.
Bottomline is that no one at Chainsaws Unlimited every contacted me to approve any work on the tractor above $179. I did call before having the work done and was told that it cost $179 to change and oil and sharpen the blades. Then I get a bill for $455. ANY CHARGES ABOVE AND BEYOND THAT AMOUNT NEEDED TO BE APPROVED BY ME PRIOR TO DOING THE WORK. This is what my attorney told me and this is what the State of [redacted] Department of Consumer Protection told me.
When I called about the bill, the person I spoke to told me that they did not have to call me approve the additional work and that laws that apply to automobile repairs do not apply to tractors repairs. According to the Department of Consumer Protection this is not the case and that statement was false and misleading. There are several consumer protection laws at the state level that require repair shops to approve any and all work above the original estimate in advance regardless of whether or not its tractor repair or automobile repair.
Either this was a bait and switch situation or someone just failed to call me in advance to approve the additional work. Regardless they violated a Consumer Protection Law and I'm not paying any amount above $179. I am fully prepared to litigate the matter if necessary.
Sincerely,
[redacted]
[redacted] states that he was told his cost for an oil change and blade sharpening would be $170.00. Perhaps he misunderstood but our seasonal special rate for this work is $179.95. ...
Everyone here quotes that price for anyone that asks. Any parts that need replacing are extra and pick up and delivery back are extra. [redacted], the owner of Chainsaws Unlimited talked to [redacted] before his tractor was delivered back. He explained the bill and the fact that it was not running when we picked it up. It had to be pushed on the truck when we picked it up. He also explained that the blades were worn out and couldn't be sharpened safely, so we replaced them. The extra work was required to make the tractor run. We had thought he was ok with the work done as he told [redacted] he would send a check so we returned the tractor to him in good faith that he would send a check. We have sent several requests for payment and received no response or phone call from [redacted].
We can remove the labor charge for the additional work which amounts to $70.00 plus the tax. We can also remove the charge of .50 plus tax for the fuel stabilizer because it was well within the special offer expiration dates. We cannot remove the pick up and delivery charge as he requested the pickup. As to the mower blades; does he wish to return the new ones to us and we can give him his old ones back not sharpened? We cannot sharpen worn out blades as that causes a liability for us should someone get hurt. Please let us know if this acceptable and we can send a revised bill.
complaint # [redacted] [redacted] states that he was told his cost for an oil change and blade sharpening would be $ Perhaps he misunderstood but our seasonal special rate for this work is $ Everyone here quotes that price for anyone that asks Any parts that need replacing are extra and pick up and delivery back are extra ***, the owner of Chainsaws Unlimited talked to [redacted] before his tractor was delivered back He explained the bill and the fact that it was not running when we picked it up It had to be pushed on the truck when we picked it up He also explained that the blades were worn out and couldn't be sharpened safely, so we replaced them The extra work was required to make the tractor run We had thought he was ok with the work done as he told [redacted] he would send a check so we returned the tractor to him in good faith that he would send a check We have sent several requests for payment and received no response or phone call from [redacted] We can remove the labor charge for the additional work which amounts to $plus the taxWe can also remove the charge of plus tax for the fuel stabilizer because it was well within the special offer expiration datesWe cannot remove the pick up and delivery charge as he requested the pickup As to the mower blades; does he wish to return the new ones to us and we can give him his old ones back not sharpened? We cannot sharpen worn out blades as that causes a liability for us should someone get hurtPlease let us know if this acceptable and we can send a revised bill
Complaint: [redacted]
I am rejecting this response because:
No one at Chainsaws Unlimited ever told me that the blades needed to replaced let alone called me to approved any additional work. All I was told was that they had ordered parts for the tractor and that they were waiting for them to come in. I did not find out that they replaced the blades and the solenoid until I received the bill for $455.
Bottomline is that no one at Chainsaws Unlimited every contacted me to approve any work on the tractor above $179. I did call before having the work done and was told that it cost $179 to change and oil and sharpen the blades. Then I get a bill for $455. ANY CHARGES ABOVE AND BEYOND THAT AMOUNT NEEDED TO BE APPROVED BY ME PRIOR TO DOING THE WORK. This is what my attorney told me and this is what the State of [redacted] Department of Consumer Protection told me.
When I called about the bill, the person I spoke to told me that they did not have to call me approve the additional work and that laws that apply to automobile repairs do not apply to tractors repairs. According to the Department of Consumer Protection this is not the case and that statement was false and misleading. There are several consumer protection laws at the state level that require repair shops to approve any and all work above the original estimate in advance regardless of whether or not its tractor repair or automobile repair.
Either this was a bait and switch situation or someone just failed to call me in advance to approve the additional work. Regardless they violated a Consumer Protection Law and I'm not paying any amount above $179. I am fully prepared to litigate the matter if necessary.
Sincerely,
[redacted]
complaint #[redacted]
[redacted] states that he was told his cost for an oil change and blade sharpening would be $170.00. Perhaps he misunderstood but our seasonal special rate for this work is $179.95. ...
Everyone here quotes that price for anyone that asks. Any parts that need replacing are extra and pick up and delivery back are extra. [redacted], the owner of Chainsaws Unlimited talked to [redacted] before his tractor was delivered back. He explained the bill and the fact that it was not running when we picked it up. It had to be pushed on the truck when we picked it up. He also explained that the blades were worn out and couldn't be sharpened safely, so we replaced them. The extra work was required to make the tractor run. We had thought he was ok with the work done as he told [redacted] he would send a check so we returned the tractor to him in good faith that he would send a check. We have sent several requests for payment and received no response or phone call from [redacted].
We can remove the labor charge for the additional work which amounts to $70.00 plus the tax. We can also remove the charge of .50 plus tax for the fuel stabilizer because it was well within the special offer expiration dates. We cannot remove the pick up and delivery charge as he requested the pickup. As to the mower blades; does he wish to return the new ones to us and we can give him his old ones back not sharpened? We cannot sharpen worn out blades as that causes a liability for us should someone get hurt. Please let us know if this acceptable and we can send a revised bill.