Neck & Back Medical Center

Attention: [redacted] Re: [redacted] In response to the above complaintMs [redacted] treated with our facility from June 4, through June 11, 2013, for a total of visits including a medical doctor examination as well as a physical therapy evaluation and treatmentsHer treatment was for injuries she sustained in an auto accidentAttached are her medical records including the signed lien accepting financial responsibility for treatmentShe claims the insurance carrier for the person liable in the accident was supposed to pay her billsHowever third party insurance carriers do not pay providers like us directlyThey will only pay the injured party such as Ms [redacted] directly, which they didWe recently contacted the adjuster in her case who revealed that the case is closed and that Ms [redacted] was personally compensated for her medical bills provided by usThis information can be confirmed by contacting [redacted] at State Farm, [redacted] claim # [redacted] To date Ms [redacted] has failed to pay anything towards her accountIn regards to billing for services we did not provide, this is simply not trueOn the attached medical records you can find her signature directly on every daily treatment note (bottom left corner) signing off that all of the services for that day were in fact providedWe trust this information will put an end to Ms [redacted] ’s complaint with the Revdex.comShould you require any further information please do not hesitate to contact our office [redacted] *** D.C.PresidentNeck & Back Medical Center Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First, When I asked this person, I gave him all the papers from previous doctors and he stated that it was standard procedure for his doctor to check me; therefor it was going to be a very brief talkWhich it was, less than five minutes just to confirm my age, weight, etcSecond, he assured me that all I had to do was to get a lawyer or get the insurance papers to the billing department and that they would take care of the restI gave the the information to the billing department, or the woman in charge of thisWhen I talked to the insurance adjuster she did not mentioned that the money was to pay doctors fees, or that the business was going to send me a bill many months laterIf in fact they were going to charge, why did they waited so long to do so?Third, the only signature I gave them was when I signed in I do not know if they used that signature for other purposes I do accept that the stretching machine, the hot towels, and the electric stimulation charges are correct, but none of the other things they are charging forFirst they claim I never gave them the insurance information, but now in their response they have all the information What else are they lying about? Is in admissible that a person clams to be a professional just to use his credentials to for extortion

Attention: [redacted] Re: [redacted] In response to the above complaint. Ms. [redacted] treated with our facility from June 4, 2013 through June 11, 2013, for a total of 5 visits including a medical doctor examination as well as a physical therapy evaluation and treatments. Her...

treatment was for injuries she sustained in an auto accident. Attached are her medical records including the signed lien accepting financial responsibility for treatment. She claims the insurance carrier for the person liable in the accident was supposed to pay her bills. However third party insurance carriers do not pay providers like us directly. They will only pay the injured party such as Ms. [redacted] directly, which they did. We recently contacted the adjuster in her case who revealed that the case is closed and that Ms. [redacted] was personally compensated for her medical bills provided by us. This information can be confirmed by contacting [redacted] at State Farm, [redacted] claim #[redacted]. To date Ms. [redacted] has failed to pay anything towards her account. In regards to billing for services we did not provide, this is simply not true. On the attached medical records you can find her signature directly on every daily treatment note (bottom left corner) signing off that all of the services for that day were in fact provided. We trust this information will put an end to Ms. [redacted]’s complaint with the Revdex.com. Should you require any further information please do not hesitate to contact our office.  
[redacted] D.C.PresidentNeck & Back Medical Center Inc.

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Feb 20, 2015 at 3:13 PMSubject: Complaint [redacted]To: [email protected]. [redacted] has yet to contact our office to resolve this matter. I would be happy to speak with her personally and come to a amicable resolution. She may contact me at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] First, When I asked this person, I gave him all the papers from previous doctors and he stated that it was standard procedure for his doctor to check me; therefor it was going to be a very brief talk. Which it was, less than five minutes just to confirm my age, weight, etc. Second, he assured me that all I had to do was to get a lawyer or get the insurance papers to the billing department and that they would take care of the rest. I gave the the information to the billing department, or the woman in charge of this. When I talked to the insurance adjuster she did not mentioned that the money was to pay doctors fees, or that the business was going to send me a bill many months later. If in fact they were going to charge, why did they waited so long to do so?Third, the only signature I gave them was when I signed in.  I do not know if they used that signature for other purposes.  I do accept that the stretching machine, the hot towels, and the electric stimulation charges are correct, but none of the other things they are charging for. First they claim I never gave them the insurance information, but now in their response they have all the information.  What else are they lying about?  Is in admissible that a person clams to be a professional just to use his credentials to for extortion.

Review: This company is charging me for treatments they did not perform. I have tried to talk to them, but they do not care. I had an automobile accident, so the other car owner's insurance told me they would cover any treatment I needed. I went to this facility and handed all the information needed for them to bill the insurance. Months later they send me a statement claiming that I received treatments I did not. I called them and told them that I did not received those treatments, therefor the charges needed to be taken away. The secretary told me that because they did not had the insurance company information I had to pay my self, and that it did not matter what I got I had to pay because that was their policy.Desired Settlement: They are charging me $1,315.00, but the treatments I received cost the total of $260.00. Since they lost the information I provided, I shouldn't be accountable for anything. But I'm willing to make payments for the actual treatments I had.

Business

Response:

Attention: [redacted] Re: [redacted] In response to the above complaint. Ms. [redacted] treated with our facility from June 4, 2013 through June 11, 2013, for a total of 5 visits including a medical doctor examination as well as a physical therapy evaluation and treatments. Her treatment was for injuries she sustained in an auto accident. Attached are her medical records including the signed lien accepting financial responsibility for treatment. She claims the insurance carrier for the person liable in the accident was supposed to pay her bills. However third party insurance carriers do not pay providers like us directly. They will only pay the injured party such as Ms. [redacted] directly, which they did. We recently contacted the adjuster in her case who revealed that the case is closed and that Ms. [redacted] was personally compensated for her medical bills provided by us. This information can be confirmed by contacting [redacted] at State Farm, [redacted] claim #[redacted]. To date Ms. [redacted] has failed to pay anything towards her account. In regards to billing for services we did not provide, this is simply not true. On the attached medical records you can find her signature directly on every daily treatment note (bottom left corner) signing off that all of the services for that day were in fact provided. We trust this information will put an end to Ms. [redacted]’s complaint with the Revdex.com. Should you require any further information please do not hesitate to contact our office.

[redacted] D.C.PresidentNeck & Back Medical Center Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,