Nayis Best Cleaners

Revdex.com spoke with *** from the businessShe does not believe the issue took place at her shop but if the customer will bring the items back in she will have them sent to a laundry analyzerIf it is determine the customer’ is at fault he will have to pay for that service, if it is determined the
business is at fault she will pay for that service

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The business's response is pure poppycock.  There is no service that performs such an laundry analysis.  Our business sells commercial laundry equipment to Coin Stores. Laundromats, Multi-Housing,Nursing homes and even the Washington Capitols hockey team. This is an attempt on the part of Ms ** to falsely get around the problem.  She has done this before.  I just read some of the complaints about her attitude and poor business performance on the Internet.  She has a track record of horrible customer service.  Not only did I have our own company people look at the shirts, I also took them to [redacted] Cleaners who confirmed that the damage was done by the [redacted] (a.k.a. Nayis Best Cleaners) "body press" machine and inexperienced operators and/or poor technique.  Ms. ** refuses to take responsibility for her business's action.  That's the real problem here.  In both of my cases, she claimed it was the "other guy's fault."  I spent over $600 in cleaning at her shop in one 12 month period. She ruined two of my best shirts.  They are unwearable in public.  She owes me for my shirts.....  I will settle for nothing less....  Thank you for your help.

Review: Nayis Best Cleaners ruined two of my best dress shirts. The first shirt was burned on the front chest by scorching the starched material. The second shirt was pressed with a faulty "body press" on the front and back bleeding he red stripes into the white background. Owner/manager, referred to as Ms ** by employees, obnoxiously refused to take ownership of the damage. On the first shirt, Ms ** accused me of bringing in a shirt with some stain on it. I know the difference between a stain and a burned/scorched shirt. On the second shirt, Ms ** blamed the manufacturer, [redacted] of an inferior product. Both shirts cost between $50-$55 each. The owner/manager, [redacted], then held my remaining cleaning hostage by refusing to give me may cleaning until I gave her a credit card to charge. I have no recourse against such poor service and now have to completely ruined dress shirts.Desired Settlement: Each shirt cost between $50-$55 dollars to replace. I am requesting full replacement. $100.00 will suffice. Thank you.

Business

Response:

Revdex.com spoke with [redacted] from the business. She does not believe the issue took place at her shop but if the customer will bring the items back in she will have them sent to a laundry analyzer. If it is determine the customer’ is at fault he will have to pay for that service, if it is determined the business is at fault she will pay for that service.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The business's response is pure poppycock. There is no service that performs such an laundry analysis. Our business sells commercial laundry equipment to Coin Stores. Laundromats, Multi-Housing,Nursing homes and even the Washington Capitols hockey team. This is an attempt on the part of Ms ** to falsely get around the problem. She has done this before. I just read some of the complaints about her attitude and poor business performance on the Internet. She has a track record of horrible customer service. Not only did I have our own company people look at the shirts, I also took them to [redacted] Cleaners who confirmed that the damage was done by the [redacted] (a.k.a. Nayis Best Cleaners) "body press" machine and inexperienced operators and/or poor technique. Ms. ** refuses to take responsibility for her business's action. That's the real problem here. In both of my cases, she claimed it was the "other guy's fault." I spent over $600 in cleaning at her shop in one 12 month period. She ruined two of my best shirts. They are unwearable in public. She owes me for my shirts..... I will settle for nothing less.... Thank you for your help.