Navient

Review: Navient calls my cellular phone number at all times of the day and night, including weekends. Calls during normal hours of the day are okay,but they are calling far too often. Not only that, they are calling my place of employment repeatedly, on a daily basis, even after they have been told on multiple occasions to NOT call me at my place of employment by managers. The repeated phone calls have gotten me in trouble at my place of employment, and if it continues, I may lose my job.Desired Settlement: I would like for Navient to discontinue calling me at my place of employment because they may get me in trouble or fired. I would also like for them to call me on my cellphone during normal business hours, and NOT late at night, or on weekends.

Business

Response:

A representative from the Office of Customer

Advocate contacted the customer by telephone on September 14, 2015 and resolved

the issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I began attending college in the Fall of 2014 and took out student loans that are handled by Navient.

On Feb. 26, 2015, I paid Navient $1750, satisfying my first loan for the Fall of 2014. In May, I received a letter from Navient saying that my loan had been satisfied and thanking me for being a customer.

I received a second loan from Navient for my Spring 2015 semester. On July 21, 2015, I made a payment of $1780.82 to satisfy that loan; that was $1750 plus $30.82 in accrued interest. I have yet to receive a letter from Navient as I did the last time, but since the last one took many months, I assumed this one would do the same.

I am vigilant and check my account almost daily. When I noticed I was still showing a balance of $1750 that was accruing interest, I assumed my payment had not applied yet, so I made another payment of $1.33 in interest on July 27. I also emailed Navient regarding the issue. I made an additional interest payment on Aug. 10, while trying to figure out what was going on with the payment not applying.

I emailed back and forth with Navient and am still in the process of trying to get them to figure out where my payment is.

According to Navient, the first loan ($1750) was sent to the school on Oct. 2, 2014. It was returned by the school on May 12, 2015. On March 4, 2015, they disbursed another loan ($1750) to the school. On June 8, it was refunded by the school. This caused the first $1750 loan to be cancelled. They said that prior loans that were cancelled and/or paid will not show in my history.

They said on May 11, a loan in the amount of $3500 was approved. On May 11, $1750 of that was disbursed to the school. On June 3, $1750 more was disbursed to the school. On July 20, they received a payment from me in the amount of $1780.32 that paid off the first $1750 loan distributed on May 11. On July 24, they received a payment of $1.33 on accrued interest from the other $1750 they say we still owe.

They told me to pay off the loan in full, it is $1756.03.

This is incorrect and they are unable to show me where my first payment of $1750 is. I have the bank statement where I paid them online, I also have the letter of loan satisfaction from them.Desired Settlement: For this to be completely resolved, the first $1750 needs to be found! That needs to go toward the first loan that had accrued $30.82 in interest. The second $1780.32 that I paid, needs to be applied to the current loan that they say is outstanding and should've been paid with that payment. After that, any and all interest needs to be returned to me and my total in payments to Navient should only add up to $3500 and all loans should be satisfied.

Business

Response:

A

representative from the Office of Customer Advocate contacted the customer by

telephone on August 18, 2015, and we are working with the customer directly to

resolve the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Every year Sallie Mae (now Navient) is giving me the same issues-increasing my payment when my variable interest rate goes DOWN. It doesn't make sense-and they previously admitted that it was an error in the system. You should have these past complaints in your file as it has been going on for several years. The same thing happened this year, they have increased my payment by $30. I contacted Navient on 7/31/15 and spoke with a man named [redacted]. He had me on hold for a while to research my case and he reported that the increase in my payment was due to them changing my terms on 3 of my loans. And when I asked him why they changed my terms of the loan, he had no answer and couldn't explain the change. He said they adjusted it to have it paid off by 2017 and not sure why (I can only assume this is to prevent it from reaching the point that I would be able to get the loan forgiveness law that was passed-which is a travesty that they are doing this to people). He said that he could transfer me to a supervisor but that it would be a wait because the supervisors were very busy with complaints. He then said that there was nothing that they could do at this level anyway and that customer would have to go higher up. I then asked him if he was referring to making a Revdex.com complaint as I have in the past and he said yes. I am getting sick of having to fight with this company year in and year out.Desired Settlement: I would like for the company to correct my monthly payment back to $121.56 and to waive any late fees/charges they may add to my bill. I would also like for them to make a computer fix to stop this from happening every year.

Business

Response:

A representative from the Office of Customer

Advocate contacted the customer by telephone on August 4, 2015 and resolved the

issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My complaint involves Sallie Mae and Navient. Last year Sallie Mae transferred my account to their new entity Navient. Naivet has now listed the same account on my credit report 3 separate times. Even though my account was transferred to Navient June 1 of 2015 Sallie Mae has resisted the same account on my credit report. Making the same account now listed on my credit report 4 times. I have contacted Navient and Sallie Mae to correct the issue and they have failed to remove the extra listings on my credit report.Desired Settlement: I would like all erroneous accounts that are multiples of my actual account removed from my credit report. ASAP

Business

Response:

A representative from the Office of Customer

Advocate contacted the customer by telephone on July 27, 2015 and resolved the

issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have never had a [redacted] loan, I have never had a Navient loan. I am being billed for a loan that is not mine. I explained this was not mine - ever, in fact I had cancer and was recovering from that at the time this loan was taken out in my name. I have been ignored by Navient, hung up on and put on terminal hold by Navient employees. I requested the Master Note be sent to me to prove [redacted] ( as I was told this is a [redacted] loan) or Navient and I actually entered into a contract together. I have never signed anything with them and in fact was turned down repeatedly by them for loans, so I need a copy before I make any payments on a loan with them. I was assured the documents would be sent to me, it has been over a month and nothing has been sent to me. Navient continues to ignore my request for information and I consider this account non-existent and "closed" as nothing has been proven to me about the loan being mine. The continually harass me with emails demanding money and have damaged my credit account by reporting me as delinquent to all credit bureaus. It is not my loan - they need to leave me alone.Desired Settlement: Delete this account, remove it from my credit reporting to all agencies and refund me any payments that have been made trying to get this resolved, and leave me alone from here forward.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, 2014. Please allow sufficient time for postal delivery.

Review: Sallie Mae, Inc. has now changed it's name to NAVIENT with a list of errors in the way they do business. I paid my student loan in 2014 with 12 monthly payments which equals to $166.57 X 12 _ $1,998.84 which should be reported to the IRS. Sallie Mae, Inc. (NAVIENT) is only reporting $1,534.99 to the IRS which is completely false. I am a victim of identity theft and NAVIENT refuses acknowledge the correct payments. They are also trying to say that I had a previous student loan with another company; which is the reason for the change in payments this is also false.Desired Settlement: I would like to take legal action against NAVIENT because they are delaying my filing efforts by not correcting their mistakes and a refund for the difference in my payments and other penalities for filing late and attorney fees etc.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 19, 2015. Please allow sufficient time for postal delivery.

Review: This is the same statement I sent to the FTC:

It is two or three companies, two for sure are Sallie Mae and Navient. they have been calling non-stop for the last month and a half, on both my home phone and cell phone. the calls are between 7-8 calls each on both phones equaling 14-16 calls per day, so that is way beyond harassment. I have them on my phone records, and a call logger for my records. they are extremely aggressive in attempting to contact, and my loans are currently not in default. the statement from Navient states they will be in default as of 10-17-2015. I have the rehabilitation statement from USA Funds stating that I had my loans rehabilitated and was set to get on another payment plan.

I have a spinal injury I sustained in November of 2012 on C6-C7 with a ruptured disc and a another herniated disc on L3-L4. I explained my situation to the former companies USA FUNDS, ACT and SLMA "Account Control Technologies". I was working with ACT and had trouble with a Manager named Jake at on the call center floor who was EXTREMELY aggressive. Jake was DEMANDING my checking/savings accounts when I told him I do not have any such bank accounts, he then demanded my wife's bank accounts and didn't believe that I do not have any. I then told him "this conversation is over! and do not contact me again!

Anyway, after multiple appeals with WSI, I was given a final denial for benefits on my injuries from work on their basis being previous injuries from their doctors, not mine. I was also denied on my disability claim... so I'm still unable to work. Now this "Navient" and Sallie Mae are calling constantly, Monday-Sunday and holidays. I had a "Notice to Stop Communication" written up after consulting with legal assistance, I had it notarized and sent off on March 26th 2015 with a certified pay receipt so I will know they received the notification. as of yesterday the call frequency went up and started earlier and ended later. they started at 8:06 am with the 888-272-5543 and immediately followed with 765-637-0782, then with 317-550-5534, and 765-637-0775.

There are more also:

[redacted]637-0775

Now both Navient and Sallie Mae are both still contacting me after filing a complaint with the FTC, and the letter to cease contact... and the calls have increased to 9 calls per day on my home phone and immediatelty my cell phone from Navient and Sallie Mae, that's around 18 calls per day in one household!!!! That's absolutely unacceptable by any standards!!Desired Settlement: The "fair resolution" is simply to cease contact, and do their job within the law, not harassing the debtor... I sent the Cease Contact notification... now it should stop, period. I stated in that cease contact notification that I had intended to start a payment plan WHEN I am able to resume working, and "until such a time has been reached, this issue will have to remain stationary".

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on April 20, 2015. Please allow sufficient time for postal

delivery.

Review: The company in question Navient sent my private loan into collections to a company called FMS. The company offered me a settlement. The agreement was to pay off the settlement in full or raise my monthly payments to $373 a month. As long as I made these payments on time I could payoff the balance in full. On March 13, 2015 I settled this debt in full with a payment of $2,611.00 fully resolving this account. The gentleman I spoke to at FMS name is Chris and he said quote "Your student loan is paid in full. Congratulations." A few days later I noticed a default mark on my private loan in question; after speaking with a representative at Navient I was told that it could take up to 60 days to reflect in the account but as of now (03/17/15) it is in default. So I was waiting until June 13, 2015 to see if it reflects then. Today April 14, 2015 I received a call from a separate collection agency for the same loan stating that Navient has placed it with them.Desired Settlement: All I want is them to honor their part of the agreement and mark this account as resolved. It negatively impacts my credit monthly and I am constantly get calls from collection agencies and Navient themselves.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on April 20, 2015. Please allow sufficient time for postal

delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I CONTACTED NAVIENT NUMEROUS TIMES FOLLOWING MY IBR APPLICATION ON 1/29/15 IT STARTED ON 02/28/2015 TO DISCUSS LOWERING MY PAYMENTS AND NEVER RECEIVED A RESPONSE. I RECEIVED NO REPLY UNTIL I FOLLOWED UP ON 03/23/15. I WAS TOLD THAT THE IBR PLAN WAS APPROVED 7/2/15 WITH PAYMENTS IN THE AMOUNT OF $1,033.00. I CONTACTED NAVIENT NUMEROUS TIMES TO DISCUSS LOWERING MY PAYMENTS AND NEVER RECEIVED A RESPONSE. I SENT AN EMAIL ON 4/19/15, 4/30/15 AND MADE MULTIPLE PHONE CALLS TO THE ORGANIZATION WHICH WENT UNANSWERED. I DID A CONSOLIDATION 5/15/15 WHICH WASN'T APPROVED UNTIL 6/19/15. I CALLED AGAIN IN AUGUST 2015 AND ASKED HOW TO MAKE PAYMENTS MORE AFFORDABLE. I REQUESTED CONTACT INFORMATION FOR THE OMBUDSMAN AND THE PROCESS FOR FILING A COMPLAINT WHICH WERE NEVER RECEIVED. I SPOKE TO THE SUPERVISOR [redacted] WHO DID NOT PROVIDE THE REQUESTED INFORMATION AND FURTHER ADVISED THAT MY IBR WAS INCORRECTLY PROCESSED AS THEY ADDED AN ADDITIONAL $30,000 TO MY INCOME ACCIDENTALLY. THE PAYMENTS WOULD GO FROM $1033 TO $682.89 WHICH IS STILL TOO HIGH. I'VE ASKED FOR WAYS TO LOWER THE INTEREST AND WAS TOLD THERE IS NO WAY TO DO SO. I NEED TO KNOW WHAT CAN BE DONE TO MAKE REPAYMENT MORE AFFORDABLE AND NOT IMPOSED AS PUNISHMENT. THIS INFLICTS UNDUE HARDSHIP AS I HAVE CHILDREN AND OTHER RESPONSIBILITIES. I AM ATTEMPTING TO RESOLVE THIS IS AN AMICABLE MANNER, BUT HAVE GOTTEN NO SUPPORT OR ASSISTANCE. PLEASE ADVISE WHAT CAN BE DONE.Desired Settlement: I WOULD LIKE NAVIENT TO OFFER MORE OPTIONS TO BORROWERS LIKE MYSELF WITHOUT PLACING THEM IN UNDUE FINANCIAL HARDSHIP AND STILL EXPECTING PAYMENT. I WOULD LIKE TO KNOW WHAT OTHER OPTIONS ARE AVAILABLE TO HAVE MORE AFFORDABLE PAYMENTS TO INCLUDE LOWERING INTEREST RATES, CONSIDERING MANDATORY HOUSEHOLD EXPENSES, AND ABILITY TO REPAY.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on September 9, 2015. Please allow sufficient time for

postal delivery.

Consumer

Response:

Review: 9/1/2015

To: Better Business

I want to file a plaint against Salliemea because I have consolidated my loans and now they are saying that I have another loan in the amount of 22,514.17, and if this is my loan I have not received any form of repayment bill or letter and now that have sent me to a collection. I graduate in 2007 and I was paying them $800 a month until I refinance with another company (FedLoan Servicing) in 2014. I also consolidated with Salliemae in 2008. Untill now I have not heard anything from salliemae about another loan until I they sent me to collections with FAMS (financial asset management systems inc), If this is my loan I never received a billing statement , once again I had been paying salliemea since 2007 untill I refinance. I refinance because the more I paid the more the balance would say the same. So I have requested all paperwork from Sallieme and FAMS to prove that this is my loan and were all my money have been going. Also the account that FAMS has is not my account number with SallieMae or anyone else.

Thank you ,

[redacted]Desired Settlement: To prove this is my loan

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on September 10, 2015. Please allow sufficient time for

postal delivery.

Consumer

Response:

Review: Due to financial disaster, we took over a student loan for our daughter and received a reduced rate of 1% which then was jumped to 4.25% without any notice. I called today to find out about reducing it and was told we did not qualify but if we set up our account with auto pay we could get a .25% reduction. This was told to me by employee #[redacted] in rate reduction. He forwarded me to employee number [redacted] who told me that we did not qualify so I asked to speak to a supervisor and was put in touch with employee [redacted] who kept repeating the same information that I had been misinformed, although per their taped conversation I had agreed to the reduced rate verbally. I was told by employee [redacted] that I was not entitled and she was only correcting the misinformation that I agreed to. I find this kind of treatment deplorable. they are all looking at the same information so why would one person offer something, then transfer me to finalize it and it disappears.Desired Settlement: I feel that they offered a promotion which I accepted and we should get the reduced rate of 4%.

Business

Response:

A representative from the Office of Customer

Advocate contacted the customer by telephone on July 15, 2015 and resolved the

issue with the customer.

Review: Received letter with attached Personal Information Sharing policy, stating, 'Although your education loan(s) is not serviced by us, either we or one of our affiliates own the loan(s). As the owner, we have a strong commitment to protecting the privacy of your personal information and are required by law to annually notify you of our privacy policy.' The policy provides direction to call [redacted] in order to limit the sharing.

It appears they sent the policy as required by law but failed to provide me with opportunity to limit Personal Information Sharing:

I called, but CSR required account number or SSN to continue - Navient didn't provide account # in their letter (we tried all numbers listed). How do I know company is legitimate? Knowingly I had no business with them, yet they want my SSN - is this phishing? They didn't identify who is their affiliate, leaving me again wondering whether this is phishing? I didn't feel safe to provide my SSN, and I wasn't provided opportunity or additional information how to limit personal information sharing.Desired Settlement: Limit placed to Personal Information sharing (to most restrictive)

Business

Response:

A representative from the Office of Customer Advocate contacted the customer by telephone on February 10, 2015 and resolved the issue with the customer.

Review: I am trying to pay my student loan payment. The only way I can make a payment is through the mail. The only way I know what is going on with my account is through the mail and it is not even detailed information. I cannot login to the website to make a payment or check my loan status because it is blocked. I was told my account is blocked because I filed bankruptcy in 2010. It is 2015 and I still can't login to my account online. If I want to make a payment over the phone I get charged with a "convenience" fee of $15 every time. Just trying to talk with a representative is difficult because of everyone who works there has a very thick language accent and I can't understand what their saying. Not to mention every time I call their 888 number I am referred to their website; which I can't login to. Or the representative refers me to the website; which I can't login to. I feel like I'm getting ripped off because I don't know what or where my money is being applied to because I can't see my account. Navient has a messed up way of helping their customers pay a bill by charging me additional money to make a payment. Nobody has been willing to help me when I call or even speak to a manager. The fact that I have to deal with this every month raises my blood pressure and stresses me out. This is unacceptable.Desired Settlement: I want Navient to fix my account so I can login to it.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on March 25, 2015. Please allow sufficient time for postal

delivery.

Review: On December 20, 2014 I was told that my new monthly payment amount would be $109.69, previously my monthly payments were $113.00. I was informed that my next payment of $109.69 will be due in February and I asked the customer service representative the following questions…. why I don't have a payment in January? will there be any additional interest charged in January because of non payment and she said no but upon reviewing my payment history online I noticed that on January 20, 2015 I was charged capitalized interest of $95.65. I was very surprise to discover when I logged into my account online that my new monthly payment starting on February 15, 2015 has moved from the agreed upon $109.69 to $149.61without any notice.

After calling Navient to voice my concern and to inform them that this was not the ageement that I had agreed to, I got nowhere and there was no one who showed a genuine interest in attempting to deal with or resolve my issue.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 10, 2015. Please allow sufficient time for postal delivery.

Review: I am currently on an IBR program in which I have to re-apply every year before March. I recieved an email in early November reminding me it's time for me to re-apply .I applied for the Income Based Repayment Program and received a confirmation email from Navient on November 14th that it was received and would take up to 5 days to process. I recieved an email on November 21, 2014 stating they were backed up and that my request was still in processing. Today it is January 15,2014 and my request still hadn't bern processed. I recieved a bill due in March for my loans without the IBR reduction being applied. when I called they advised me that my request is still in processing and they could not give me an expected turn around time. In the meantime they cannot do anything about the upcoming bill reflecting the higher amount and stated that it would be owed regardless even if my IBR is still pending . I feel this is highly unfair since I have been in the IBR program for 3 years with no issues and they have had an ample amount of time to process my request.Desired Settlement: I want them to process my IBR request before my upcoming payment is due.

Business

Response:

A representative from the Office of Customer Advocate contacted the customer by telephone on January 21, 2015 and resolved the issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In March of 2010 I took out a college loan for $2,134.00 from Sallie-Mae to assist my daughter's education. The loan was deferred while she continued her education until recently. Sallie-Mae sold out to Navient, and they informed me of a new schedule to pay on the loan whereby it will cost $4,630.87 to pay the loan back at 7.9% interest. Is this enormous repayment legal? I began repaying the loan back last year until they temporarily stopped sending the bill during the take-over. I am a widow of a deceased, retired military on reduced Social Security - the repayment rate demanded by Navient will be a hardship.Desired Settlement: Navient has listed a final payment of $65.87 for September 2022 - Fortunately for me considering my triple by-pass and cancer I won't be alive long enough to make that payment. Navient's lending practices cause stress and damage health. I would like a reasonable pay-off figure to be rid of them and they should be stopped from doing what they are doing.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on March 26, 2015. Please allow sufficient time for postal

delivery.

Review: I sent a full payment to Navient for my school loan to the address provided by their website, after doing a general search for a billing address. Apparently, this address is not the correct address and the information is incorrect. I was attempting to get a paper bill sent to my home but this company does not offer this as an option. I paid in full - a VERY large amount of money. The company cashed my check and now is saying the address was incorrect and they are issuing me a refund. However, they are saying it takes 30 days but then 6 weeks to get a check to me, which is conflicting info. They have my bank account information but so far as refusing to issue the refund to my account. The issue was caused by their website and they are refusing to remedy the situation. I understand if the payment was sent to the wrong place, but what I can't understand is why they cashed the check in the first place and deposited it to an incorrect account instead of getting in touch with me to cancel the check. This seems to me like an unethical practice. I had read this company is a scam and when my loan was transferred to them without my consent, I was very worried. I apparently was correct to worry. My last email today went unanswered.Desired Settlement: All I want is for my money to be placed in the correct account without having to wait 6 weeks and incur additional fees and interest on my loan, and without receiving a check. The company has my account information so I don't see a reason why they cannot refund the money to my bank account and allow me to apply it to the correct account, if they will not do this for me (which they are refusing to do).

Business

Response:

A

representative from the Office of Customer Advocate contacted the customer by

telephone on June 3, 2015, and we are working with the customer directly to

resolve the issue.

Review: This company purchased my loans from Sallie Mae. I had negotiated repayment at $400 a month and without warning, Navient withdrew over $1200 from my personal bank account. There was no letter sent for warning that's payment would be tripled causing me extreme financial hardship.Desired Settlement: I would like to have the next 2 months payments deferred without additional interest to allow my finances to balance out and no further payments automatically withdrawn that is above the agreed upon amount.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on August 4, 2015. Please allow sufficient time for postal delivery.

Review: On March 01, 2015 I logged onto my account through the mobile website. The Navient mobile website showed the "pay loans individually" option. I selected to pay an individual loan, chose the payment amount, submitted payment, and received a payment confirmation. However, when the payment was applied on March 02, 2015 it was applied pro-rated across both my loans. I fully understand the pro-rated payment method as methodically detailed on the full-site page. In addition, the full-site only allows the pro-rated payment option. Only the mobile site shows individual loan payment. My grievance is that the mobile site which displayed the "pay individual loan" did not apply payment to the individual loan I selected.

I can provide account number and visual evidence regarding my complaint.

My issue is related to improper representation of payment methods. If a person has two loans, with differing interest rates, and they had wanted to pay only the high-interest loan similar to how I attempted Navient would be unjustly pro-rating payment to gain an unfair advantage in the form of increased interest fees.Desired Settlement: My payment on March 01, 2015, which was incorrectly applied as a pro-rated amount to both loans, shall be reversed absent of interest and fees, and then applied to the individual loan. All future payments shall be allowed on an individual loan basis. When Sallie Mae operated, individual loan payment was was always an option.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on March 10, 2015. Please allow sufficient time for postal

delivery.

Review: I have a student loan with department of education and a private student loan with Navient. I was informed in December that Navient would provide me with a Forbearance during the 2 year period while I completed my Residency. I submitted the forms and called to verify receipt. I was approved for the Forbearance, received an email from Navient. On 2/25/15 I received an email telling me that the loan was past due. I contacted Navient Tuition Answer and was informed that they do not do Residency Forbearances. I told them that I spoke with two different representatives -private loan reps/ on the issue in December and in January and each time I was told that they will process the Residency Forbearance. During the 2/25/15 conversation the representative then told me they will not do Residency Forbearance will only do a repayment plan interest only. This plan only deducted 100.00 off of the original payment of 780.00. I told them I have limited budget because of the expenses. I just graduated January 12th and asked for the 6 month grace period forbearance. I was told that they will not give me that because I used all my grace period time. I informed them that I was not aware that I had used any grace period time recently and they insisted I had. Navient is telling me essentially that they will not help me by honoring their word, providing me any kind of special allowance based upon specific circumstances, or a reduced payment that is realistic. I feel I am actually being forced into default by their unwillingness to help. I want to receive help that will protect my credit rating and give me a realistic proposal for a plan to repay loan while I get established.Desired Settlement: I would appreciate it if Navient will honor their word and process the forbearance for Residency. I was told by two separate representatives that they would give me a Forbearance for the period of 12/14/14-12/15/16.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 5, 2015. Please allow sufficient time for postal delivery.