Nava de massage

My S.O purchased a *** for a prenatal massage this past Sunday. I stopped to get food downtown on my way to my appointment and car got towed. I had him call them to let them know ahead of time that I’d be a few minutes late. He was told I had to reschedule so he called me to do so but by then now 220 I had time to make it as my appointment wasn’t until 230. Once my phone was charged I called my SO to let him know I had made it he said the guy on the phone was rude, wasn’t listening to him nor allowed him to get a word out as he was trying to ask if I was over a certain time late would I be able to just do 60 minutes instead of 90 the guy kept saying, we booked we booked we booked as he was trying to Speak. So I get them 20 minutes late. New customer not knowing anything about the company or their rules as he ordered this as a surprise for me. And, the manager tells me that they are no longer taking ***s and that they’ve cancelled mine already. Well if you told my SO I could reschedule why would you cancel it. She proceeded to tell me that *** don’t Kay their therapist what they deserve. So basically because *** does pay full price the people whom purchased this is cheap or not worthy of service. It went on from there. I own two small businesses so I was livid that I was being treated this way as if because I purchased a *** I could afford a yearly memberships which was my intent to purchase after trying them. And, because as a customer it is not my business to know or care that your deal with *** didn’t work out for you. Either way I rescheduled for the upcoming Sunday at 10am after arguing to the point I was in tears when exciting. Remember I’m 7 months pregnant. They call me today, the rude guy called, to tell me the therapist would not be there Sunday and I could not use the *** because they have cancelled it so I couldn’t reschedule it. Once I asked for the owner *** he lied about his name in which I had already wrote down from Sunday. And would not let me speak with her nor tell me when I could call her back. To me how could I trust your establishment when your front line, customer service, is prejudice, unprofessional and rude apparently to certain folk! I will be reporting everywhere I can leave a comment or review even to the Revdex.com.