Nature's Elite Air Technology, LLC

Complaint: [redacted]
I am rejecting this response because:I am writing in regards to complaint #[redacted]. I need to re-open this case. I still have not received my carpet shampooer and have attempted to make contact with the company several times but they do not answer their phones and they do not return phone calls. My last message was trying to find out if they are going to ship me the shampooer or if I need to pick it up somewhere. Your help in this matter is greatly appreciated.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never contacted and told to come pick up anything. I have received no response from anyone since October. This will absolutely not be resolved until I have my items in hand.
Regards,
[redacted]

I am sending this customer a Shampooer unit. Our records indicate that calls were made to the number that was left on the answering machine, however, each time no one answered the call. We do not have a service center at the office in North Richland Hills, Texas, however, there is a service center...

in Grand Prairie. The gentleman's name that offers service is [redacted]. The phone number he can be reached at is [redacted]The address is [redacted]. He is open from 10AM until 6PM. Monday through Friday. Hopefully this will resolve this situation. [redacted]

[redacted]   Even though this case has been closed by you guys, I did want to let you know that I have let the customer know that the accessories she was promised to go with the Rainbow that she purchased is in our office and can be picked up anytime. We haven't heard from her except to let...

us know that we should mail it to her. That is something we don't do (mail gifts), however, we have decided to go ahead and do this because she is so unhappy. We will send it in the mail first thing Monday morning.    I am sorry for this and hopefully we can take care of our customers before they reach your office from now on.Thanks and again sorry for all the inconvenience. Merry Christmas and Happy New Year to you and the Company[redacted] and [redacted]Natures Elite Air Technologies