Nature Publishing Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The digital issue of Scientific American Legacy was give to me as a gift from [redacted] , and she used her credit card to pay for itThe web site does enable subscription giftsThe important point is that this digital subscription was paid, and that can be documented We do not want a cancellation, but a restoration of access to that particular digital subscription, which in fact should never have been cancelled in the first place [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear *** ***: Our apologies for the inconvenienceWe were initially searching for the transaction in your account, and we could not find the transactionThis was the reason for the early confusionHowever, we have since discovered that the purchase you are referring to was not made from your
account, and was not made with your credit cardWe cannot cancel a transaction via a third party requestWe would be happy to assist the person who made this transaction if there are any questions, concerns or changesThey are welcome to contact us at *** for assistanceSincerely, *** ***

Dear *** ***: Our apologies for the inconvenienceWe were initially searching for the transaction in your account, and we could not find the transactionThis was the reason for the
early confusionHowever, we have since discovered that the purchase you are referring to was not made from your account, and was not made with your credit cardWe cannot cancel a transaction via a third party requestWe would be happy to assist the person who made this transaction if there are any questions, concerns or changesThey are welcome to contact us at *** for assistanceSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
   The digital issue of Scientific American Legacy was give to me as a gift from [redacted], and she used her credit card to pay for it. The web site does enable subscription gifts. The important point is that this digital subscription was paid, and that can be documented.  We do not want a cancellation, but a restoration of access to that particular digital subscription, which in fact should never have been cancelled in the first place.  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
   The digital issue of Scientific American Legacy was give to me as a gift from [redacted], and she used her credit card to pay for it. The web site does enable subscription gifts. The important point is that this digital subscription was paid, and that can be documented.  We do not want a cancellation, but a restoration of access to that particular digital subscription, which in fact should never have been cancelled in the first place.  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Nature Publishing Group regarding complaint ID [redacted].Sincerely,[redacted]

Review: The complaint involves Scientific American, which is published by Nature Publishing Group On December *,2014 my friend purchased for me a Scientific American Digital Subscription Legacy for $99 paid by a [redacted] credit card. The subscription was initiated with the account number o[redacted], but by some mistake the subscription expired in one month having erroneously been listed as being ordered on February *, 2014. Consequently I communicated with Scientific American Digital via E-mail, and initially I was told that the subscription had expired, but I sent them a copy of the [redacted] statement clearly showing the purchase date. Then they changed their resistance by stating that they had no record of payment, and I should get a refund from the credit card company! This reply is obviously nonsense because how else could the subscription have been generated if Scientific American received no payment. I am disappointed that a prestigious journal such as Scientific American employs such unsuitable and unhelpful people in the subscription office.Desired Settlement: I desire that the digital subscription to Scientific American Legacy be restored.

Business

Response:

Dear [redacted]: Our apologies for the inconvenience. We were initially searching for the transaction in your account, and we could not find the transaction. This was the reason for the early confusion. However, we have since discovered that the purchase you are referring to was not made from your account, and was not made with your credit card. We cannot cancel a transaction via a third party request. We would be happy to assist the person who made this transaction if there are any questions, concerns or changes. They are welcome to contact us at [redacted] for assistance. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The digital issue of Scientific American Legacy was give to me as a gift from [redacted], and she used her credit card to pay for it. The web site does enable subscription gifts. The important point is that this digital subscription was paid, and that can be documented. We do not want a cancellation, but a restoration of access to that particular digital subscription, which in fact should never have been cancelled in the first place. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Nature Publishing Group regarding complaint ID [redacted].Sincerely,[redacted]