Naturally Pure

I will put a stop payment on the check today and reissue the checkIf check # [redacted] shows up it will not be able to be cashed The new check number is # [redacted] it will have to be signed so give me a day to get this done should be in the mail by no later than Thursday

I am rejecting this response because: the refund has YET to be received on my endToday's date is November 16th and if a refund was submitted on October 29th then
it should have arrived by nowThus my reasoning for TRYING to contact the customer service department to inquire more about the matter but my attempts have been unsuccessful

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I will put a stop payment on the check today and reissue the check. If check #[redacted] shows up it will not be able to be cashed.  The new check number is #[redacted] it will have to be signed so give me a day to get this done should be in the mail by no later than Thursday.

We have sent a refund already to her.  Refunded on 10/29/15 check #[redacted] **
[redacted]

I submitted everything that was asked for in October and it's march and I still haven't received any payment I lost a good job due to the product not working for me and could use the money...I feel like I got scammed...when I called I got the run around and transferred to this person and that person but nothing was every resolved from it so I wouldn't recommend buying the product if they can't keep their word on the 300% money back guarantee

Review: I purchased the Naturally Pure product in June 2015. The company's product did not work for me so I requested a refund (of which the company offers a 300% money back guarantee)I have supplied the required information according to the refund instructions listed on the bottle; however I have yet to receive any form of a refund. The company states 8-10 weeks is needed to process the refund however the amount of time that has passed has been more than 3 months. I have not received any kind of correspondence informing me of any delays in processing.Each time I call the Naturally Pure customer service department, ALL of the customer service reps are HORRIBLY rude and unfriendly.I have left 3+ messages yet no one has returned my calls.Desired Settlement: I simply would like the refund that I am due.

Business

Response:

We have sent a refund already to her. Refunded on 10/29/15 check #[redacted]

Consumer

Response:

I am rejecting this response because: the refund has YET to be received on my end. Today's date is November 16th and if a refund was submitted on October 29th then it should have arrived by now. Thus my reasoning for TRYING to contact the customer service department to inquire more about the matter but my attempts have been unsuccessful.

Business

Response:

I will put a stop payment on the check today and reissue the check. If check #[redacted] shows up it will not be able to be cashed. The new check number is #[redacted] it will have to be signed so give me a day to get this done should be in the mail by no later than Thursday.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.