NaturaLawn of America

Review: I had a contract with Natural Lawn to spray my yard for one year. During that year, I received 9 phone calls from sales people asking if I would like to have my lawn aerated. After saying no thank you for the first three phone calls and asking to be taken off of their sales list, I continued to receive phone calls. I then called their office and spoke to someone requesting to being taken off their list. This was to no avail. I received another phone call. I again called the office and this time asked to speak to a manager. [redacted], the manager, took my complaint and assured me that he would make sure I would not receive any more phone calls. He was wrong. I received more!!!! Each time, after speaking with [redacted], I was reassured that I would be taken off of the list but I did not believe them. I was so angry at this point I told them to cancel my service. By this time, the weather was getting colder and my contract was close to an end. THANK GOODNESS!!! I didn't hear from them again. Until... March 28th... there was a bill in my door. Someone had come out to my house and sprayed my yard. I called the office and they have no notes saying that I cancelled my service. I complained to [redacted], the billing department and head quarters in Maryland. Head quarters can do nothing about the situation because all the Natural Lawns are independently owned.Desired Settlement: I want the bill to be voided.

Business

Response:

We have offered several times to split the bill to resolve this matter. Our offer still stands.

Review: Natural Lawn of America solicited lawn service in our area. I did not contract service with them at all. They came out twice and twice I told the driver that I did not authorize service and he did not treat the lawn. I received a bill for service. I contacted the company several times only to get railroaded by the office manager who said I was lying. I told them they did not have any proof that I contracted the service with their company. They said they spoke to my husband, who asked for information only - not service. They sent me several bills, a collection notice and again I fought them both over the telephone and in writing. I filed a complaint against them with the Revdex.com in November, 2013, in which they responded they talked to my husband and that I cancelled service. Even after their admission, they refuse to remove this from my credit report. I am still fighting, March, 2014, to have this removed from my credit report. They are a fraudulent company and have been reported to the state.Desired Settlement: I want this removed from my credit report.

Business

Response:

In response to below:

Review: I received information about this service at a home show in Philadelphia and was contacted by the company in February 2013. The services were explained in detail to me by [redacted] and three days later my wife received a phone call from the company to schedule the application. She told them that we were only interested in learning more about the services they provide and we were not interested in treatments at this time. [redacted], the sales guy, called again and asked about the confusion since our file was put back on his desk. At that point, I explained to him that we were only interested in learning about the service. He understood and we received a packet in the mail. On April 11th, I woke up to find an invoice in my door for a lawn application. Two days prior, I had applied a spring fertilizer to my lawn and with this additional unauthorized treatment, the lawn was over fertilized, not to mention all of my children's toys that were on the lawn were covered by natural lawn's chemical. I called the day of the service and I advised the company that I did not authorized this service. I was put on hold and was told that they had a recorded conversation that authorized service and that none of the other conversations were on record. I receive invoices and phone calls on a regular basis and I am now being told that I will be put into collections for $120. The Company's lack of professionalism is unacceptable.Desired Settlement: An apology and a billing adjustment

Business

Response:

To whom it may concern,

Review: I contracted NLA via telephone sales in the summer of 2013 for tick control. They upsold me mosquito control as well and we agreed to a spray every 4-6 weeks. NLA of America sprayed as agreed and I paid the bill. They returned 3 weeks later for a 2nd treatment. This was outside of our verbal agreement via telephone and I promptly cancelled based on the breech in contract. I informed NLA that the treatment was not within the parameters of or contract and I was not willing to pay for the treatment (which was ineffective). NLA has refused to accept responsibility for the breech in contract and proceeds to call me daily and add monthly late fees.Desired Settlement: I would like NLA to stop harassing me and void the current balancethey have placed on my account. I paid for the services I agreed to on time and in full. Additional service was not requested.

Thank you

Business

Response:

In response to Revdex.com complaint:

**. [redacted] signed up for our flea and tick program on 6/10/13.

It was explained that our flea and tick program is done every 3-5 weeks but our

lawn care program is done every 4-6 weeks. We sent a confirmation post card in

the mail. I have attached a blank copy below.

In the post card it is explained the applications are done 3-5

weeks apart. In order to clear this matter we offer a 20% discount off the

current bill, making the new balance $47.00.

Review: Natural Lawn of America has put chemicals on my property with my permission and is trying to collect for something I did not agree to in any way shape or formDesired Settlement: I will not pay for this service as I did not agree to any contract

Business

Response:

After reviewing the account we have found that the consumer did agree to service and agreed to a recorded confirmation call during the purchase. He then spoke with Customer Service the day after the first service was done due to confusion on the account and agreed to service at that point. We are not sure were the misunderstanding is but in order to resolve the matter we have credited the account.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I never agreed to any

services to be performed on my property from the referenced company.

They called me and asked

if they could record my statement, I stated that I was interested in getting

more info sent my house at that time, I never agreed on any contract for any

service to be performed.

I work for a large company that would never conduct business this way. The way that Natural lawn is conducting business practices is unheard of,

the twisted my words and recorded only what they wanted me to say.

Review: Services unsatisfactory in 2013 and customer told business not to continue servicing customer in 2014. Despite notice to discontinue, business claims to have delivered service on 03/14/2014. Customer never authorized service for 2014 nor was customer at home when service purportedly delivered. Business billed customer for the unauthorized service. Customer spoke on multiple occasions to business customer service to complain and advise hthat service, even if performed, was unauthorized, and advised that payment will not be made. Customer offered to speak with owner, but owner never called customer. Business continues to send statements, with interest applied. Customer responded in writing Re-stating situation, advising that it will not respond to future calls or invoices. Business continues to send statements and call about payments, and has sent letter from collection department.Desired Settlement: Statement of zero balance, and stop all future contacts.

Business

Response:

The customer never closed the account in the 2013 season. At the end of 2013 we made special arrangments with the customer to have specific techs do her services and address her weed issues. Customer agreed to stay with the service under those condtitions. We sent 2 reminder notices about service starting in 2014 on 11/18/13 and 1/27/14. The first service was provided on 3/13/14 and we recieved notice in the mail to close the account on 3/17/14. We were able to speak with customer on 3/18/14 when she explained she wanted to cancel service because she was unhappy with the tech, we offered to meet her on the lawn and she refused and hung up on our rep. We have spoken with the customer multiple times since then, our offer to take 20% off the bill still stands.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: In March 2014 I communicated to a person on the phone from Natural Lawns of America that I no longer wanted to use their service. After communicating such, the person asked why and I indicated that their costs were too high. At that point they offered me a lower price for the annual lawn application service and I indicated NO that I was going with someone else and did not want their services. about a month later I received an invoice for an application that was made on 4/8 (date presented on invoice) as I had no realization that they were actually out to my property. I called and told them that I cancelled and that I was not paying the bill. They indicated they had no record of me cancelling and that the call I referenced above must have been a salesperson. I indicated that I did not know how their office worked (sales/service, etc) but that I definitely communicated to the person that I was cancelleing and did not want their services (as I already hired another company with much better pricing). The invoices (email and hard copy continued as well as phone calls repeatedly). I called several times to indicate that I cancelled and stop calling me and sending me invoices I did not authorize the service. Today was the breaking point with the communications. They once again told me they have no record of me calling (this is after about 3 phone calls to their business). I can't help the fact that they have a poor workflow communicaiton process in their offices but I refuse to pay for something that I clearly cancelled.Desired Settlement: 1. I am not paying the invoice

2. STOP CALLING ME!

I have spoke to several people in that office and no one seems to get the message. I CANCELLED IN MARCH.. DO NOT COME TO MY HOME AND STOP SENDING ME AN INVOICE FOR A SERVICE THAT I CANCELLED

Business

Response:

Customer signed up for service on 2013 at the [redacted] Home Show. It was explained verbally and through writing that service renews every year until we are notified to stop, jsut as any other house hold service. We mailed 2 reminder letters in November and January that service would be resuming and even offered a disount if she wanted to take advantage of it. Customer did not notify us to close the account until 5/12/14 . The first service of 2014 was performed on 4/8/14. Customer claims to have canceled in March but told our customer service team she canceled in February. In order to resolve we offer 20% off the bill

Review: The company called me they try to sell me there product I told them to send me information. They came to my house when I was not home and did a service that I did not authorize.Desired Settlement: Not to pay for a product service I did not authorize.

Business

Response:

The customer agreed to the service. We have a recording of the customer speaking with the sales person at the time of the sale and the customer agreed to service. The balance is owed.

Review: I have been using this company for several years and it gets worse every year. This company uses unethical modes of billing and poor service. This is a lawn service and I live in the northeast. It is cold and wintry here, well into late March/April. Natural Lawn of America will come out and apply a product on the lawn in February or March when the ground is frozen and the wind is still gusting. Over the years, it snowed several times after their first application of the season. Every year it seems earlier and it's shocking to see them out there with a spreader before the impending snowstorm. Even more shocking is the bill. This is how they work...they come out in the winter and apply chemicals to frozen soil and leave a bill. When you see the bill, you are shocked because (1) they were there already and (2) the price. Let me expand on both...... (1) You have not even thought of your lawn yet since the snow shovels are still being used. The most deceptive part of this company is that they were NOT asked to come and provide the service. In my case, no contract renewal was ever involved and no phone call asking if I wanted to continue their services into the next year. What if I sold the house and a new occupant moved in between the months of September and February? About the billing...(2) The bill for the first application is left on the property. The first bill is high, in my case about 25% of the cost of the season which is about 7 applications. Here is my scenario... My yard is tiny. My prepay price for the season is about $265. The first bill that they leave in February is $45 which prompts the yearly call to them where I ask why they came to treat when I did not agree to their services AGAIN! The answer from them is always the same, "you can still take advantage of our reduced prepay price (5% savings), you are such a great customer, we hate to lose you, we are throwing in free seed or a free application if you stay". yadda yadda yadda and then I prepay for the year because I am $45 in the hole now and the treatment that they put on my lawn is probably blown onto the neighbor's lawn. All of the bribes that they offer you have to be mentioned to the technician who spends about 5 minutes start to finish on my property so seeing and asking the tech in the summer months is rare and receiving free seed or extra services never happened. One reason why I put up with this for so many years is that in 2010, they came out and over treated the lawn in the Spring, causing a near total loss for my lawn for the entire summer. I had to push to have this company to repair the damage. After weeks of calling NLA and trying to reseed myself, NLA finally came out and measured the width of the brown damaged areas against the spreader to determine that the damage was caused by them and a poorly trained technician. After all that, all they did was put down some sod which did not resemble the rest of the lawn and promised to reseed and fix it the following year. Well, they never did. At the end of 2012, I called and mentioned this to the terrible customer service and voiced that I was no longer interested in their services and their empty promises. Here we go again...a technician came out on march 1, 2013 and treated, leaving a $45 bill. Less than a week later another technician comes and I happen to be home, telling him that I do not want their services and to call the office and cancel. A few days later another tech comes and tries to treat and luckily I am again home and stop him. At this rate, I could have been $135 in the hole. NLA finally calls me the day that the third technician was turned away and the call is painful. A desperate attempt to keep my account with a 5% discount and the seed thing....whatever. I feel that I have to pay this $45 bill and wash my hands of these crooks. I feel that if I do not pay this $45 bill I will be stalked forever. I tried calling today to resolve the billing issue, telling her that the 5 minutes that he was here and the tiny amount of material that they put on my tiny lawn is not worth $45...besides, I asked them last year not to return again this year! The answer was that they put special soil conditioners down and that I have to pay the bill. Rude customer service today...Whatever...this company is desperate, like a sinking ship. I question every part of this company...quality, service, billing.Desired Settlement: Want my lawn fixed.

Business

Response:

[redacted] has been a customer with our company since

4/26/2007. She is very much aware that our service continues until we are

notified. She did not close the account at the end of 2012, she requested that

our salesmen not call her anymore for additional services. As far as damage to

[redacted]’s lawn we provided 2 years of free seed and sod work. I have

documentation that all of this was handled in a timely manner and in fact was

completed. I will send this information if needed. We do offer a discount to

our customers if they pay for the year in full before a specified date. [redacted] has taken advantage of that special offer since she started the

service with us. On 1/14/2013 at 3:24 we spoke with [redacted] and reminded

her service was renewed and the prepay was due to expire on 1/21/13. She did

not request to cancel the service until 3/4/13 when our technician came to her

house to provide a early spring treatment. This would have been her 2nd

service of the year. All that being said, I do not wish to have this carry on and leave [redacted] with a bad feeling about our company. I will go ahead and credit the application, and there will be a zero balance and the account will be closed from the day forward. Thanks

Review: Natural Lawn of America applied treatments to my property this spring (2014) without my permission. Two treatments were applied before I realized that they had applied them as I had been traveling. When they renewed my service automatically from 2012 to 2013, I agreed to 2013 service only and canceled any and all service past 2013. They do not acknowledge this in my call file, and state that Mary Beth that I spoke with is a veteran and would not have agreed to this. She did acknowledge my request verbally during the February 2013 call. I spoke with Toni today and she was unprofessional and simply stated that policies auto renew every year, that there is not note in my file and that you can only cancel at the end of a year via phone call. This is the first I've heard of such. Toni refused to clear my balance (~ $110) and didn't offer any solutions. Natural Lawn of America is clearly not operating in a ethical or professional manner. Others should be aware of their business approaches, of their trespassing and my balance should be cleared for services that I did not request.Desired Settlement: Zero out the 'supposed' balance on account.

Business

Response:

Mrs. has been using our service since 3/20/2012. Our services renew every year unless we are notified to cancel service. We notify our customers twice by mail every winter every year. This was explained when she orginally signed up in 2012 and it was also explained again on 2/27/13 when Mrs called into the office. We sent notifaction of renewal on 11/15/13 and 1/27/14 for the 2014 season. Mrs. explained that she threw out our notices despite the front of the envelope reading "Renewal Notice". We were not made aware that Mrs wasnt going forward in 2014 until 5/13/14 after 2 services were complete. In order to resolve the account we offer to split the bill 50/50.

Review: I was visiting my dad in [redacted], PA in January 2014. I received a call from Naturalawn of America. The call was giving me information of their services and letting me know that they would be sending out a welcome package so that I would be able to overview their services. They stated that they were an organic lawn care provider and what their services were. They stated that they would call to schedule if I were interested in the service. My dad received the information and most likely threw is away. It is now May 2014 and a bill came for $65.00 for this lawn care service. This service was never agree upon. Not contract was ever signed and no agreement was ever made. I spoke with customer service regarding this and listened to the recording that they had of me on the phone with their sales rep. Never in the conversation was there an agreement made. The last two sentences were that they would call me to schedule if I were interested and they stated thank you for choosing Naturalawn of America. The customer service representative stated that because they said "Thank you for choosing Naturalawn of America" that I was agreeing the to services. I let her know that no one ever called to schedule like they stated and she said that they do not call ahead because I never asked for the call ahead option. The woman would not play the recording back for me when I asked and argued with me regarding what the recording said. They are now getting me to pay a $68.00 bill for a service that I never agreed too. I never signed anything and never told them that I wanted the service. This is an extremely poor way to run a business and I am completely disgusted with the way that this entire situation was handled by their rude customer service department.Desired Settlement: I would like for this company to stop scamming people and providing services that were never agreed upon. I would like the $68.00 bill that they sent to my dad to be terminated.

Business

Response:

We spoke with the customer on 1/27/14 and she verbally agreed to service. She agreed to services at her fathers property and provided her fathers phone number as the point of contact. We were not made aware that she was not the home ownerat any time. We spoke with her father and he gave her cell phone number as she signed up for the service and is the resposible party for the bill. We spoke with [redacted], played the recording twice, we also spoke with her husband and played the recording as well. In the recorded conversation its explained customer service would be calling back to welcome her to the service and we would be sending a new customer welcome pack. We do not call our customers( unless requested) the day before a service is provided. We call to welcome new customers to service which was done but as explained before we were provided the fathers phone number as a point of contact. If the customer would like to listen to the recording again we can play again. The balance is owed on the account.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: As stated before I never agreed to this service and will not be paying for it.

Review: There were many discussions on this particular service. The service did not provide the results I had been looking for. A number of problems were addressed and there were benefits . Overall the lawn was worse than any neighbors who didn't have lawn service. I spoke with the Operations Manager([redacted]) and informed that we would pay half of the costs of the balance. All payments were made in a timely manner prior to the incident (no results) Recently (2/4/2014) I received a call from a [redacted] (woman) and proceeded to laugh and tell me that the customer is not always right. Laughing in a condescending tone! I don't have time for companies who laugh and don't abide by what it is they originally indicated they would do. I have agreed to pay half of the balance as agreed by [redacted] (operations Manager). There is no way I will stand for abuse by an employee of Natural Lawn after I had made countless efforts to have them clear this up. The service was not providing any help with my lawn. Clearly there have been misunderstandings on Natural Lawns part, I have not received an updated invoice indicating the balance we agreed on. $126.00.

Regards,

[redacted]Desired Settlement: Agreed to pay half the balance and waiting for the invoice.

Business

Response:

In response to complaint:

Customer had a wild violet issue on his lawn. It is extremely hard to control and requires a lot of attention. We notified the customer of the issue and did multiple free visits in between his chargeable services. We have drastically lowered the amount of wild violet plants on his lawn. We even provided a free over seeding( $235 value) to his lawn even though he did not complete the full program as agreed in the beginning of the season. When a customer alters the program they are charged for the free seeding but we waived that fee after **. [redacted] met with our operations manager and agreed to split the bill by paying half now and half in March when we resumed service. In order to resolve this issue we are willing to take a half payment of $126.00 but request payment for the free overseeding that was done. The new balance would be $375.10.

[redacted] | Office Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The Wild Violets were and are not the sole reason for the complaints! Multiple free services is not what I signed up for. If they addressed the issues initially there would not have had to be so many applications. I made these concerns often and [redacted] advised that they would try to do their best., Well I am writing this letter / complaint to make it clear I was not at all satisfied with the results and we discussed in great detail that I would not be renewing in the following spring. As I mentioned to [redacted], He even came out and stated that the lawn was unacceptable. With that being said I preferred that we didn't move forward with anything after multiple requests to call before an application was going to be applied. They actually over seeded my neighbors lawn in lieu of mine and then I told them about that mix up. Made me feel even more concerned. I never altered the program. My payments were always on time and I requested that they stop and that is when [redacted] came to my home and we discussed at my kitchen table that we'd look at possibly spring , Not definite! And that I was going to pay half the invoice. Maybe [redacted] has a selective memory, however, I was the one who brought it up and he agreed to the lawns poor condition. I mentioned this multiple times. As I mentioned I always paid my bill on time and also stated my neighbors lawns look 100% better and they weren't even treated! I never agreed to paying half of the bill then and then the other half in the spring. I just think [redacted] and the techs forgot what was going on at the time after certain services were rendered. Per [redacted], "I agree with you [redacted] this is not acceptable" There were so many things that were wrong aside from the violets. They felt that was something they needed to address, however, they constantly stated that Violets are difficult to treat. I was more concerned with crabgrass, root system, and clearly they had a different agenda. The new balance is the balance $126.00 which was agreed to by [redacted], I guess he just forgot because of so many customers he has dealt with. This office Manager [redacted] I have never ever spoken with. So she just must be looking at notes form [redacted] , etc. Not mine! The other problem was [redacted] (woman in Customer Service) abusing me and laughing at me on the phone telling me I was wrong and laughing abusively. That is another issue!!!!! So I will forward the $126.00 and call it quits on Natural Lawn of America.

Besides they laid the over seeding on in 90 plus degree weather. So that seed never took anyway! Mincing words is not what I do. Clearly Natural lawn has in this instance!

Review: We were receiving satisfactory lawn service until the fall. In August we started to receive mailings and phone calls trying to sell us the aeration and over seeding services. I repeatedly declined because the cost was too high. Then one day, in mid-Sept., the lawn gets aerated by NLA despite the fact that I never signed up for the service. There is now a battle about payment. The local serviceman simply made an error and the company refuses to acknowledge it. NLA insists that my wife signed up for the aeration by "telling the serviceman" we wanted the service. There are no documents to prove such but NLA says they called me to confirm the service was going happen. That's not true. There was no phone message or conversation with us.Making matters worse, the local office reps in [redacted], PA refuse to acknowledge the repeated sales calls to me in August and Sept. which were made to try and get me to buy the service. They say my wife "ordered" the service in July. Why would NLA repeatedly call me if I had bought the service a month earlier? The local reps with NLA have different stories on that. One says the sales system isn't integrated with the service orders. The other claims I am wrong about the calls. Anyway, we refuse to pay for a service that was never ordered.Desired Settlement: I would like NLA of [redacted] to admit to the error, write off the $572.40 and close this matter.

Business

Response:

To whom it may concern:

Review: For a house warming gift, a family member purchased lawn treatments for our property last summer (2013). This spring an employee from NaturaLawn of America showed up and started applying a lawn treatment to our lawn. I asked the man to please stop, and he said He cannot stop according to the law in New jersey. I immediately called the complany and told then that we did not want their services again, they were too expensive and were purchased for us the previous year as a gift. THey said they were going to call the technician and ask him to stop. We then recevied a phone call followed by a bil in the mail a few weeks later saying that we have an outstanding balance on our account, I called the company on 4/3 to explain that we did not want the service and that I had asked the technician to please stop. They said they were going to look into it and call me back. l I heard nothing for a week so I contacted the company again on 4/9 and they put me through to a managers voicemail in which I left a message. I stil did not hear back so I called again on 4/16 and the secretary told me that someone had tried to call me on 4/15 but there was no answer. I received no phone calls on 4/15 from anyone other then family members and I even checked my phone bill to make sure. A manager [redacted] got on the phone and was extremely rude to me, he would not allow me to speak and kept speaking over me. This is the WORST customer service experience call I have ever experieced in my life. They are rude and do not care about their customers. I never signed ANY contract with them and they say that once you pay for their service once they ASSUME you want it again the next year and that they sent something in the mail telling us if we didn't cancel we would automatically be re enrolled in the service. I NEVER SIGNED ANY CONTRACT and they can not assume that because they sent something in the mail, that it is ok to begin service again and bill us. After 16 minutes of arguing with [redacted] I convinced him to bill us for only half the cost of the service, even though I really felt we should not have been responsible to pay for it at all. He just kept telling me " you are at fault Ma'am".Desired Settlement: They need to be reported for automatically enrolling customers into another contract when there was never one SIGNED. They should reimburse me for the portion of the bill they are making me pay. ANd they need to send their employees/mangers to customer service training.

Business

Response:

Our service is continuous from year to year until the customer calls the office and cancels the service. The customer was made aware the service continues from year to year via phone and mail. The customer is not required to sign a contract for lawn care in the state of NJ. The customer did not contact us and cancel the service until after a technician performed the service on the property which occurred on 3/12/14. The customer's reason for canceling was because the service is too expensive and the customer can not afford to pay for it. On 3/28/14 the husband of the customer informed the office he will send in a payment. The office did not receive a payment. On 4/16/14 the customer made a payment arrangement with a manager which the customer agreed to. The payment arrangement is to split the bill. The customer's account has been credited for half the balance. We are waiting for the remaining balance from the customer per the agreement.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:This service was a gift to us so we never paid any money to this company , it was paid by someone else. Not once over the phone were we told that we had to call ans cancel for the next year! They only called multiple times to ask us if we wanted to pay for an additional service for aeration of our lawn which I told them everytime we were not interested in, yet they continued to call. I only agreed to pay half the bill because the person I spoke with in the phone was ignorant and lacking in customer service skills. After 15 minutes of telling me that I was at fault and speaking over me instead of listening to me, I finally requested to oay only half the bill to get off the phone with him. Not once did he apologize for the misunderstanding or for no one returning my multiple phone calls, he only accused me and tried to make me say it was my fault. He actually kept saying to me " ma'am this was yor fault, am I right? Admit that it was you at fault". Unless they can prove that mail was actually delivered to my home stating we had to call and cancel, then I do not feel I should be responsible

Review: On April 8,2014 my husband and I canceled our service with Natural Lawn Of America. The representative said thank you and left without doing the service. A week later I come home to a tag on my door that said they serviced the property. I called immediately and said this was not agreed to and that they need to make sure it doesn't happen again. I they continued to call and claim they were investigating. Some guy called and said that he was told to call me but he didn't even know why. A manager said she investigated and that the representative said I had puddles on my lawn on April 8th and didn't want the service that day. I told them that was not true and I wasn't going to pay the 74.76. The calls stopped and I thought it was resolved. Today I recieved a from [redacted] telling me I am in Collections!Desired Settlement: I want to be removed from collections and debt cleared!!

Business

Response:

The customer has been removed from the collections group.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: NATURAL LAWN CALLED ME TO SOLITCATE THEIR SERVICES. I NORMALLY HANG UP ON THESE CALLS OR HAVE MY WIFE TAKE THEM BECAUSE I'M DISABLED AND HAVE A TRAUMATIC BRAIN INJURY. I'M NOT EVEN ALLOWED BY LAW (SOCIAL SECURITY DISABILITY) TO USE A CHECKBOOK WITHOUT MY WIFE OVERSEEING AND SIGNING THE CHECK FOR ME. I TOLD THE SALESMAN UPFRONT THAT MY WIFE HANDLES ANYTHING WITH THE LAWN, HOWEVER THE SALESMAN WAS VERY PUSHY AND PERSUASIVE IN MAKING ME HEAR HIS PITCH, SO I LISTENED TO HIM. HE MENTIONED THAT THEY WOULD DO A FREE ANALYSIS OF OUR LAWN TO INDENIFY ANY PROBLEMS WE HAVE AND HOW TO MAKE IT BETTER. THAT DIDN'T SEEM TOO HARMFUL, SO I THOUGHT SURE WHY NOT COME OUT AND YOU CAN SPEAK WITH MY WIFE. ONCE I SAID THAT THE ANALYSIS SOUNDED GOOD HE SAID HE HAD TO RECORD IT. AT THE TIME I THOUGHT THAT WAS A PECULIAR WAY TO GET A FREE ANALYSIS. HE SAID WE WOULD GET A CHANCE TO REVIEW A WRITTEN AGREEMENT IF WE DECIDED TO GO WITH THEIR PROGRAM. THAT SOUNDED FAIR ENOUGH, BECAUSE MY WIFE COULD REVIEW THAT. ALL I WANTED WAS THE FREE ANALYSIS AND THE WRITTEN ESTIMATE FOR THEIR PROGRAM SO I SAID OK. HE THEN RECORDED THE CONVERSATION WITH ME. THIS COMPANY SUPPOSELY CAME OUT AND SERVICED OUR LAWN TWICE. THEY THEN STARTED CALLING ME FOR MONIES FOR TREATMENT OF OUR LAWN. I TOLD THEM I DONT WANT YOUR SERVICES AND YOU HAVENT EVEN SPOKEN WITH MY WIFE. NOW THIS COMPANY IS HARRASSING ME FOR MONEY. WE HAVENT HAD A LAWN SERVICE FOR YEARS SO WE COULDN'T AFFORD ONE, BECAUSE IM ON A LOW FIXED INCOME. I ASKED THEM POLITELY TO STOP COMING OUT AND TO STOP HARRASSING ME TRYING TO COLLECT MONIES OVER THE PHONE. I ALSO TOLD THEM THAT WE HAVENT SIGNED A CONTRACT WITH YOU. THEN THEY SAIDLISTEN TO THE TAPE THAT YOU AGREED TO OUR SERVICES. I THEN TOLD THEM TO PLAY THE TAPE OF THE PRIOR CNVERSATION OF THE FREE ANALYSIS AND WRITTEN ESTIMATE AND THEY WOULDN’T DO THAT BECAUSE THEY SAID THEYDONT HAVE THAT PART OF THE CONVERSATION. I BELEIVE THEY CALLED US ON 5 SEPERATE OCCASSION WITHIN A SHORT PERIOD OF TIME, AND I WOULD LIKE THEM TO STOP CALLING ME.

I WANT THIS COMPANY TO STOP HARRASSING ME BY NOT CALLING, AND TO NEVER TRY SOLICITING ME AGAIN.

THIS IS EXACTLY A BAIT AND SWITCH SCHEME TO TAKE ADVANATAGE OF OLDER FOLKS OR SOMEONE WHO HAS DIFFICULTIES LIKE ME. I WOULD LIKE TO SEE THE Revdex.com WRITE THEM UP FOR THIS DEVIOUS OFFENSE.Desired Settlement: I WANT THIS COMPANY TO STOP HARRASSING ME BY NOT CALLING, AND TO NEVER TRY SOLICITING ME AGAIN.

THIS IS EXACTLY A BAIT AND SWITCH SCHEME TO TAKE ADVANATAGE OF OLDER FOLKS OR SOMEONE WHO HAS DIFFICULTIES LIKE ME.

I WOULD LIKE TO SEE THE Revdex.com WRITE THEM UP FOR THIS DEVIOUS OFFENSE.

Business

Response:

We spoke with the customer on 2/25/14 and Mr. agreed to service. We have a recorded confirmation of the purchase. Customer Service also followed up the next day welcoming the customer to the service and explained service will start as soon as the snow melts. We left a voicemail on the home phone at 12:06pm on 2/26/14. That same day we sent out our new customer pack again welcoming customer to the service and the program they agreed too. We confirmed service twice by phone and once by writing. We did not hear from the customer until the second service was performed on their property, 3 months from the time of orginally agreeing to service. If there was an issue why didnt the customer call us after the first service was done? We leave invoices at the door at the time an application is made. We also reached out to the customer by phone in between the two application in regards to payment for the first service, we did not receive a return call at that point either. We were never made aware the customer has brain injury until 5/6/14. When the customer orginally called to cancel the service on 4/29/14 he did not even mention it to us. We did in fact try to reach out to the customer to resolve this issue but the customers picks up the phone and hangs it up right away.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: We previously used this company for lawn service. The year after we finished the service year, which is a series of treatments, they showed up again the following spring and commenced treatments on the lawn without prior authorization. Having treated the lawn they left a bill for $78 which I refuse to pay since I did not authorize it. After contacting them they refuse to rescind the billing or "refund the cost of the treatment" as listed in their Guarantee. They then forwarded the account to a collection agency who I have never heard from. It is clear their goal is just to put a mark on someone's credit report with the expectation that they would then pay to fix their credit.Desired Settlement: 1- cancel the $78 bill from collection agency

2-adjust credit report statement indicating that this was a billing error

Business

Response:

To whom it may concern,

Review: After 3 lawn care treatments to fertilize and eradicate weeds I was informed that the product used will not kill grassy grass type weeds or broadleaf weeds. The fertilizer used actually made the grassy grass weed grow. Also, I was scheduled for aeration and seeding September 4th and was stood up. Rescheduled again for today the September 9th and stood up again. This only leaves me to believe that either they do not care or this is a tough lawn to treat. I actually believe I was over sold because I should have been told about the grassy grass weed problem from the start of the sell.Desired Settlement: Lets talk. May reach a compromise.

Review: company treated my rock garden with weed control, killing all my flower and not the weeds. I advised the company to discontinue all services and to not to come back to my property.

Company came back to do lawn maintenance on 4/10/2013 and billed me for this service. I called as soon as I received the invoice and I advised the company that I did not authorized this service, that they were trespassing on my property and used a chemical on my lawn that was not authorized. They continue to bill me weekly and numerous phone calls later we still have not been able to resolve this problem.Desired Settlement: Cancel invoice, do not report this as an uncollected debt to Credit Bureaus. Also, do not call me again.

Business

Response:

To Whom it may concern,

In response to the complaint lodged by [redacted], NaturaLawn of America agrees that there were damaged plants. [redacted] called on 8/9/12 to report the possible damage. It took 15 phone calls to get a return call to discuss the issue and on that call( 10/10/12) [redacted] agreed that she would replace the plants and would forward a copy of the receipts to us and we would credit her account accordingly. [redacted] did not send receipts in until 1/29/13 and her account was credited that day. At no point did [redacted] tell us to discontinue service. We called [redacted] 7 times after we received the receipts and sent 2 letters explaining service was renewed and will be starting for 2013. [redacted] Did not even call us after her first lawn care service of the year was provided on 4/10/13, she canceled service with our technician on 4/22/13 when we arrived for her Bed Weed service, which was the second application of the year. It was on this application that she told the technician she wanted to use another company. Service was canceled that day. We received a letter on 5/20/13 stating that [redacted] disputed the bill but sent a check for the late charge. We returned the check to [redacted] by mail and tried calling 4 times with no response. On our 5th call we spoke with [redacted] and were made aware that she disputed the bill. It is for all these reasons that we have let [redacted] that the bill will stand. If it continues to go unpaid, we will be turning it over to our outside collections agency to pursue.

Review: Received call from this business regarding their service of killing weeds in my yard. I accepted the service verbally and a technician came out and treated my yard two time. The treatment to my front yard has destroyed the yard and the yard is now just dirt and weeds. I will now have to have my yard treated and I have been in discussion with someone regarding fertilizing my yard and putting down turf. I have not found out the cost of doing this.

I have been receiving phone calls and statements from this company regarding payment. The last letter received from this company is dated July 22, 2014 and they are threatening to turn the $98.88 over to a collection agency.Desired Settlement: I believe that because of the condition of my yard and that I will need to have work done in my yard that I should not have to pay the $98.88.

Business

Response:

We spoke with Mrs. on 4/7/14 when she agreed to service. We applied our first application on 4/16/14. Upon the first visit we found many bare spots and weeds. We treated accordingly and made Mrs. aware of these concerns. We applied our second application on 5/30/14 where we again made Mrs. aware of the concerns on her lawn. Mrs. lawn has undesirable turf and weeds, it will take more than 2 visits to turn this property around. Our program is designed to feed and condition the soil as well as get rid of pests I.E weeds & insects. This service is not a one time type service and it was explained it may take 1-2 years for maximum results. We spoke with Mrs. on 6/11/14 where she expressed her concern with the lawn. We sent a manager out the property to meet and go over concerns and develop an action plan for future services but Mrs. told him to leave the property because she was canceling service. Her account was closed at that point. We tried to reach out to Mrs. since that visit but had no luck. Mrs. hired our company to improve her property but in most cases it will require more than 2 visits to do so. In order to resolve the account we will offer 20% off the bill as we did what we were hired to do. We would also like to set up a time to for the manager to meet with Mrs. again.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:What is stated in the letter is not true. Someone came to inspect the yard. He knocked on my door and after inspecting the yard, even though I was in the house, he never knocked on the door or rang my door bell to talk to me. I never told him to leave my property.When I was called regarding how to resolve the problem with my yard, I was told that I would have to pay another fee.Also, my yard is completely destroyed. I had two people look at my yard and I have been told that the dirt will need to be turned over, the yard will need to be fertilized and the decision has been made to put down turf.

Regards,

Business

Response:

A veteran manager was out to the property. He spoke with Mrs. explaining he was there for a no charge visit, tried to explain what was going on and he was told they will not pay and to cancel service. As stated before the lawn was not in great shape to start, she was made aware of these issues and was taking the right steps for lawn improvement. It will take more than 2 treatments to improve the property and multiple steps. To resolve the account our offer stands at 20% off the bill. Mrs has decided to go another company where they will also have to perform multiple steps to improve the lawn.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Replied previously regarding rejection.

Regards,