Natural Nails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The first allegation in the Customer’s complaint, regarding my inability to produce my license when asked, is not trueSince I have been in possession of a valid cosmetology license issued by the [redacted] (“Board”)Moreover, since I have been licensed as an instructor for all cosmetology disciplines recognized by the Board In fact, I successfully founded a Board accredited school of cosmetology in for which I continue to serve as directorNeedless to say, I am proud of my accomplishments as a licensed cosmetologist in Ohio and my license (license number [redacted] is prominently displayed at the Salon.The second and third allegations of the Customer’s complaint, that I made multiple mistakes when cleaning the foot massager with Palmolive dish soap and that I reused a cuticle trimmer without first cleaning and disinfecting it, are also untrue As a licensed instructor of cosmetology, I am obligated to use cleaning and disinfecting procedures and techniques as directed by the BoardBoard policy mandates that the massager tub should be cleaned with bleach daily, which is what we do at the SalonThe tub is also disinfected with a Board approved disinfectant (not Palmolive) after each customerAll cuticle trimmers are also cleaned and disinfected after each customer use in accordance with Board policyIn short, there was nothing incorrect about how the foot massager and nail instruments used for the Customer were cleaned and disinfected at the Salon.As far as the Customer “voicing” her opinion, she was appeared completely satisfied with the entire 40-plus minute pedicure until near the end when she was asked to select a color/design scheme for her nailsAfter the Customer selected some polish color schemes for her nails, a nail technician at the Salon applied the color sample schemes to her nails for inspectionThe Customer took issue with the each of the color schemes that she herself had selected, so the nail technician stripped the color samples from the Customer’s nails The Customer then requested that a design be applied to the nails of her big toe on each footShe selected the design she wanted (palm trees) that the nail technician subsequently applied to her nailsHowever, despite the fact that the Customer herself had selected the design, she indicated that she did not like it once applied to her toenails and loudly complained that the palm trees “look like f ***g s***.” She continued her vulgar and loud ranting, saying that she “paid $for some s [redacted] design.” She then requested that a topcoat polish be applied to her nails and that she would take care the color herself, all the while yelling and cussing about the color/design over and over againThe Customer’s outrageous behavior was upsetting not only to Salon employees, but to other Salon customers present as well.At that point, to ease awkward and unpleasant situation for Salon employees and customers, I wanted to put an end to the commotion that the Customer was creating in the SalonI asked if she could please watch her language, to which she replied with an even more profanity-laced barrageThat’s when I finally asked her to leave the Salon premises.I am also not a “new owner” of the Salon as alleged by the CustomerI was hired by the owner of Salon to manage the Salon effective 6/1/2016, so the Salon has been under new management but not new ownership Lastly, I do not feel as though the Customer is entitled to any sort of refund for her pedicureDue to the condition of the customer’s toenails, I spent considerably more time on her than I usually would for a routine pedicureIncredibly, and unbeknownst to me at the time, the Customer even took a photograph of me as I was in the midst of performing the pedicure! During the pedicure the Customer did not indicate any dissatisfaction with how I performed it– she only complained about the color/design that was applied after the pedicure was completedI tried my best to address the Customer’s grievances about the color/design applied to her nails, however, her repeated loud complaining and foul language created such an awful disturbance in the Salon that made it virtually impossible for me or any other Salon employee to effectively satisfy herWe applied more than one color scheme sample to her nails and allowed her ample opportunity to select a design that she likedDespite all that we did to satisfy her, she continued to pollute the environment in the Salon with her rude and offensive conductSince the pedicure was performed in accordance with guidelines and requirements set forth by the Board, I do not believe this Customer is entitled to any refund whatsoever.Thank you, [redacted]

I heard the conversation between the customer and my nail tech talk about the price for gel on the toesI went over and explained to the customer that the shellac gel on the toes is $more and $more on the handI tried to explain to customer that there are many different types of gels: gel topcoat, liquid gel and shellac gelThe customer seemed upset and did not want to hear the explanationShe told us we are too expensiveMy nail tech that was assisting the customer offered to apply the shellac to her toes but would be $moreThe customer refused to pay that and got upThe customer compared my salon to a salon in LA, California where prices are differentShe again told me that our prices are too expensive I understand that the customer is not satisfied with the service she received because of the high pricesI did discount $on her serviceIn addition as the customer requested we have a gift card of $8, which you may pick up at your convenience

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, not everything stated in the response is true. I did mention California but never said LA. And I also was not given an explination of the different types of gels. Oh and one more thing, I only recieved a $2 discount. Regards, [redacted]

I just wanted to inform you that I sent my response to the consumer address you gave meWe do not believe either is at fault but, we knew the customer was unsatisfied so we refunded her money with no problem

Initial Business Response /* (1000, 7, 2016/01/04) */
I called the customer last week asking the customer to return and we will redo the workI did explain we do not give refundsThe customer agreed to return
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated
he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, not everything stated in the response is true. I did mention California but never said LA. And I also was not given an explination of the different types of gels. Oh and one more thing, I only recieved a $2 discount.
Regards,
[redacted]

I heard the conversation between the customer and my nail tech talk about the price for gel on the toes. I went over and explained to the customer that the shellac gel on the toes is $15 more and $10 more on the hand. I tried to explain to customer that there are many different types of gels: gel...

topcoat, liquid gel and shellac gel. The customer seemed upset and did not want to hear the explanation. She told us we are too expensive. My nail tech that was assisting the customer offered to apply the shellac to her toes but would be $15 more. The customer refused to pay that and got up. The customer compared my salon to a salon in LA, California where prices are different. She again told me that our prices are too expensive.
I understand that the customer is not satisfied with the service she received because of the high prices. I did discount $5 on her service. In addition as the customer requested we have a gift card of $8, which you may pick up at your convenience.

The employees and manager are extremely rude. I requested a re-polish and was denied, I requested a polish removal and the owner very openly embarrassed me in front of everyone demanding that I pay before I received the Polish removal. Once I paid he threw a damp cotton ball on the table and toled me to do it myself. Very unprofessional and rude staff. I Would not suggest to anyone.

The first allegation in the Customer’s complaint, regarding my inability to produce my license when asked, is not true. Since 1998 I have been in possession of a valid cosmetology license issued by the [redacted] (“Board”). Moreover, since 2001 I have been licensed as an...

instructor for all cosmetology disciplines recognized by the Board.  In fact, I successfully founded a Board accredited school of cosmetology in 2012 for which I continue to serve as director. Needless to say, I am proud of my accomplishments as a licensed cosmetologist in Ohio and my license (license number [redacted] is prominently displayed at the Salon.The second and third allegations of the Customer’s complaint, that I made multiple mistakes when cleaning the foot massager with Palmolive dish soap and that I reused a cuticle trimmer without first cleaning and disinfecting it, are also untrue.  As a licensed instructor of cosmetology, I am obligated to use cleaning and disinfecting procedures and techniques as directed by the Board. Board policy mandates that the massager tub should be cleaned with bleach daily, which is what we do at the Salon. The tub is also disinfected with a Board approved disinfectant (not Palmolive) after each customer. All cuticle trimmers are also cleaned and disinfected after each customer use in accordance with Board policy. In short, there was nothing incorrect about how the foot massager and nail instruments used for the Customer were cleaned and disinfected at the Salon.As far as the Customer “voicing” her opinion, she was appeared completely satisfied with the entire 40-plus minute pedicure until near the end when she was asked to select a color/design scheme for her nails. After the Customer selected some polish color schemes for her nails, a nail technician at the Salon applied the color sample schemes to her nails for inspection. The Customer took issue with the each of the color schemes that she herself had selected, so the nail technician stripped the color samples from the Customer’s nails.   The Customer then requested that a design be applied to the nails of her big toe on each foot. She selected the design she wanted (palm trees) that the nail technician subsequently applied to her nails. However, despite the fact that the Customer herself had selected the design, she indicated that she did not like it once applied to her toenails and loudly complained that the palm trees “look like f [redacted]g s[redacted].”  She continued her vulgar and loud ranting, saying that she “paid $25 for some s[redacted] design.” She then requested that a topcoat polish be applied to her nails and that she would take care the color herself, all the while yelling and cussing about the color/design over and over again. The Customer’s outrageous behavior was upsetting not only to Salon employees, but to other Salon customers present as well.At that point, to ease awkward and unpleasant situation for Salon employees and customers, I wanted to put an end to the commotion that the Customer was creating in the Salon. I asked if she could please watch her language, to which she replied with an even more profanity-laced barrage. That’s when I finally asked her to leave the Salon premises.I am also not a “new owner” of the Salon as alleged by the Customer. I was hired by the owner of Salon to manage the Salon effective 6/1/2016, so the Salon has been under new management but not new ownership.            Lastly, I do not feel as though the Customer is entitled to any sort of refund for her pedicure. Due to the condition of the customer’s toenails, I spent considerably more time on her than I usually would for a routine pedicure. Incredibly, and unbeknownst to me at the time, the Customer even took a photograph of me as I was in the midst of performing the pedicure! During the pedicure the Customer did not indicate any dissatisfaction with how I performed it– she only complained about the color/design that was applied after the pedicure was completed. I tried my best to address the Customer’s grievances about the color/design applied to her nails, however, her repeated loud complaining and foul language created such an awful disturbance in the Salon that made it virtually impossible for me or any other Salon employee to effectively satisfy her. We applied more than one color scheme sample to her nails and allowed her ample opportunity to select a design that she liked. Despite all that we did to satisfy her, she continued to pollute the environment in the Salon with her rude and offensive conduct. Since the pedicure was performed in accordance with guidelines and requirements set forth by the Board, I do not believe this Customer is entitled to any refund whatsoever.Thank you,[redacted]