Native USA Online Sales

Hi ***!This customer has been taken care of and refundedShe submitted a Dispute on Paypal while our refund to her was processing, which put a Hold on the paymentIt has now been settledThank you,***

HI there!This customer was not able to provide proof-of-purchase, which is one of our requirements for a full warranty replacementMost companies require proof-of-purchase for two reasonsFirstly, it verifies the date of purchaseOur warranty policy is valid for up to six months from the time of
purchase, so we need to have a way to know if the items qualify under this ruleSecondly, this ensures that this is the only claim placed under this pair of shoesWithout this, a person could conceivably pick up a pair of damaged shoes from their neighbor of thrift shop, and receive a free pair of shoes after the original owner has already claimed them for a free pair of shoesWe have reached out to this customer and made an exception, providing her with a replacement pair of shoesHopefully she will now understand the reasons behind the policy and save her receipts in the futureThank You

This issue has now been resolved with ***Please reach out to customer for confirmationThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.