Nationwide Retention

I was referred to Nationwide & I can't say enough good things about [redacted] *and Nicole wilsonI my wife and I had paid some high profile attorney over $5,but they let my file go & did nothing! So I was referred to Nicole through a friend she helped beforeThey told me this is a processI understood and she said it might be long but they would not give upShe didn't & she stuck with us even when we were less than patientThank you Nicole & [redacted] for your patience with meI will recommend them to anyone, I'm so glad I was referred to you guysThanks again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Nationwide states that the contract is complete I disagree for the following reasons:- Yes, we did sign the modification from our mortgage company, but the modification was for the insurance that I obtained on my own My principal and interest went upThe reason that I signed the modification agreement was that I had no choice It was either that or lose my home - I am happy to forward all email correspondence between myself and Nationwide where they DO NOT say that the process can take upwards of months The only response that we ever received was that our "file is under review".- When I spoke with the lender, they reported that Nationwide DID NOT SUBMIT a completed packet until September 22, - FOUR MONTHS INTO THE PROCESS Regards, [redacted]

Customer stated that Nationwide did not "hold up" to their end of the contractThe customer received a formal approval for loan modification on 11/12/2015, which deems our contract completeHe signed and accepted the agreement and has been making his payments on time for the approved modificationHe also stated that we "promised" to have the file completed in daysNobody can promise this, not even his lenderThe lender advised us that the process could take 60-days, and that this is APPROXIMATE; this information was relayed to him as it is to any potential client that we speak withHis case took approxmonths, which is typical in this industry as we cannot control how fast the lender worksCustomer received the best possible modification for the type of loan he has and saved over $17,in back payments, and also had all of his late fees waivedCustomer also states that the payment did not go down: The payment went down from $per month to $per month, which is a monthly savings of $on top of the amount he saved on his back paymentsThis is also his 2nd modification in year (he received another one in 2014), which is another reason why the payment was not able to go down further, according to his lenderAs to his statement stating that we guaranteed something in writing: We would never guarantee anything - we do not have the power to make any guarantee(s) [redacted] Processing DeptNationwide Retention [redacted]

Customer stated that Nationwide did not "hold up" to their end of the contractThe customer received a formal approval for loan modification on 11/12/2015, which deems our contract completeHe signed and accepted the agreement and has been making his payments on time for the approved modification
He also stated that we "promised" to have the file completed in daysNobody can promise this, not even his lenderThe lender advised us that the process could take 60-days, and that this is APPROXIMATE; this information was relayed to him as it is to any potential client that we speak withHis case took approxmonths, which is typical in this industry as we cannot control how fast the lender worksCustomer received the best possible modification for the type of loan he has and saved over $17,in back payments, and also had all of his late fees waivedCustomer also states that the payment did not go down: The payment went down from $per month to $per month, which is a monthly savings of $on top of the amount he saved on his back paymentsThis is also his 2nd modification in year (he received another one in 2014), which is another reason why the payment was not able to go down further, according to his lenderAs to his statement stating that we guaranteed something in writing: We would never guarantee anything - we do not have the power to make any guarantee(s). *** ***Processing Dept.Nationwide Retention***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.* Nationwide states that the contract is complete I disagree for the following reasons:
- Yes, we did sign the modification from our mortgage company, but the modification was for the insurance that I obtained on my own My principal and interest went upThe reason that I signed the modification agreement was that I had no choice It was either that or lose my home
- I am happy to forward all email correspondence between myself and Nationwide where they DO NOT say that the process can take upwards of months The only response that we ever received was that our "file is under review"- When I spoke with the lender, they reported that Nationwide DID NOT SUBMIT a completed packet until September 22, - FOUR MONTHS INTO THE PROCESS
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
My dispute has been resolved. Regards,
*** ***

To all concerned -
In the customer's last statement, he says, "Yes, we did sign the modification from our mortgage company" and even further acknowledged that Nationwide did send the packet on his behalf, although stating that it was "months into the process"That being said, by his own admission, he DID get a loan modification as a result of Nationwide's efforts, regardless of then he speculates the packet was sent in to the lenderThe fact that we got him approved for a loan modification, which he accepted, deems our contract complete.
The definition of a loan modification is as follows: "A loan modification is a permanent restructuring of the mortgage where one or more of the terms of a borrower's loan are changed to provide a more affordable paymentWith a loan modification, the lender may agree to do one of more of the following to reduce the monthly payment: 1. reduce the interest rate; 2. convert from a variable interest rate to a fixed interest rate; or 3. extend of the length of the term of the loan." A loan modification has nothing to do with insurance or taxes as those are governed by different entities and are not permanent.
He further stated that the process took longer than expected to be completedWe have no control over how long the process takesHe was advised, as is any person we may speak to, that the process could take 60-days, sometimes longer, sometimes shorterThere is nothing in writing guaranteeing a specific completion date, because nobody knows that, not even the lenderThe fact remains that he got a modification and the loan was modified to become 100% current, and his home was saved from foreclosure. It is unfortunate that the client does not "like" his modification, but unfortunately, it is not up to him or any other homeowner to dictate the terms of any loan modification, just as it is not up to us It is ultimately up to the investor and as described in my previous rebuttal, he received the best case scenario for his situation, especially because it is his 2nd loan modification within a month period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
* Nationwide states that the contract is complete.  I disagree for the following reasons:- Yes, we did sign the modification from our mortgage company, but the modification was for the insurance that I obtained on my own.  My principal and interest went up. The reason that I signed the modification agreement was that I had no choice.  It was either that or lose my home.  - I am happy to forward all email correspondence between myself and Nationwide where they DO NOT say that the process can take upwards of 5 months.  The only response that we ever received was that our "file is under review".- When I spoke with the lender, they reported that Nationwide DID NOT SUBMIT a completed packet until September 22, 2015 - FOUR MONTHS INTO THE PROCESS.  
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
My dispute has been resolved.
 
 
Regards,
[redacted]

Ms [redacted] is still in review with her mortgage company; there is nothing we can do to limit them from asking her for updated documents. She is still in active review and nothing needed at this time. Unfortunately, we cannot control how fast the servicer works.

I was referred to Nationwide & I can't say enough good things about [redacted]. and Nicole wilson. I my wife and I had paid some high profile attorney over $5,000 but they let my file go & did nothing! So I was referred to Nicole through a friend she helped before. They told me this is a process. I understood and she said it might be long but they would not give up. She didn't & she stuck with us even when we were less than patient. Thank you Nicole & [redacted] for your patience with me. I will recommend them to anyone, I'm so glad I was referred to you guys. Thanks again.

To all concerned - In the customer's last statement, he says, "Yes, we did sign the modification from our mortgage company" and even further acknowledged that Nationwide did send the packet on his behalf, although stating that it was "4 months into the process". That being said, by his own admission, he DID get a loan modification as a result of Nationwide's efforts, regardless of then he speculates the packet was sent in to the lender. The fact that we got him approved for a loan modification, which he accepted, deems our contract complete. The definition of a loan modification is as follows: "A loan modification is a permanent restructuring of the mortgage where one or more of the terms of a borrower's loan are changed to provide a more affordable payment. With a loan modification, the lender may agree to do one of more of the following to reduce the monthly payment: 1. reduce the interest rate; 2. convert from a variable interest rate to a fixed interest rate; or 3. extend of the length of the term of the loan." A loan modification has nothing to do with insurance or taxes as those are governed by different entities and are not permanent. He further stated that the process took longer than expected to be completed. We have no control over how long the process takes. He was advised, as is any person we may speak to, that the process could take 60-90 days, sometimes longer, sometimes shorter. There is nothing in writing guaranteeing a specific completion date, because nobody knows that, not even the lender. The fact remains that he got a modification and the loan was modified to become 100% current, and his home was saved from foreclosure. It is unfortunate that the client does not "like" his modification, but unfortunately, it is not up to him or any other homeowner to dictate the terms of any loan modification, just as it is not up to us.  It is ultimately up to the investor and as described in my previous rebuttal, he received the best case scenario for his situation, especially because it is his 2nd loan modification within a 14 month period.

Customer stated that Nationwide did not "hold up" to their end of the contract. The customer received a formal...

approval for loan modification on 11/12/2015, which deems our contract complete. He signed and accepted the agreement and has been making his payments on time for the approved modification. He also stated that we "promised" to have the file completed in 90 days. Nobody can promise this, not even his lender. The lender advised us that the process could take 60-90 days, and that this is APPROXIMATE; this information was relayed to him as it is to any potential client that we speak with. His case took approx. 5 months, which is typical in this industry as we cannot control how fast the lender works. Customer received the best possible modification for the type of loan he has and saved over $17,847.63 in back payments, and also had all of his late fees waived. Customer also states that the payment did not go down: The payment went down from $1953.00 per month to $1853.83 per month, which is a monthly savings of $99.15 on top of the amount he saved on his back payments. This is also his 2nd modification in 1 year (he received another one in 2014), which is another reason why the payment was not able to go down further, according to his lender. As to his statement stating that we guaranteed something in writing: We would never guarantee anything - we do not have the power to make any guarantee(s).
 
 
[redacted]
Processing Dept.
Nationwide Retention
[redacted]

They do a great job. Revdex.com charges a fee to get a good rating, and Nationwide didn't want to pay it. Look for real reviews on other websites. They saved my house when NO ONE ELSE COULD or would. Shame on you Revdex.com.

Nationwide retention is a scam! Dan Taylor n Erik Matthews should suck each other dick for what they did to me and my family! Aes. MotherFkers

Dan Taylor and Eric Mathews st Nationwide suck! Nationwide is a scam! I'm suing their assed

Review: On 9/24/15, I retained the services of Nationwide Retention Center to assist with getting a loan modification on my mortgage. I was told that the process would take approximately 3 months. I was to pay $1000 per month for 3 months (total $3000). I received generic emails approximately every 2 weeks - each one reporting that my loan modification request was 'under review, we appreciate your patience". After 5 months, nothing has been done and every time I ask for the status, I get the same generic email that "the process is under review".

I feel like I paid my limited money for a SCAM.Desired Settlement: Refund of the $3,000 that I have already paid Nationwide Retention Center.

Business

Response:

Ms [redacted] is still in review with her mortgage company; there is nothing we can do to limit them from asking her for updated documents. She is still in active review and nothing needed at this time. Unfortunately, we cannot control how fast the servicer works.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

My dispute has been resolved. Regards,

Review: On or about 5/12/15, we retained the services of Nationwide retention to assist with getting a loan modification on our home - they led us to believe that they could get our mortgage reduced to around $1200 per month . We were told that the process would take approximately 3 months. We were to pay $1400 per month for 3 months (total $4200). During the 3 months, we were told that we would be apprised of the situation with our home. We received generic emails approximately every 2 weeks - each one reporting that our loan modification request was 'under review'. In September, 2015 we received a notice that our mortgage company would begin foreclosure proceedings on November 6, 2015. I immediately notified Nationwide Retention. On 9/23 we received notification from Nationwide that they needed copies of pay stubs - that we immediately sent to them. On November 13, we received a letter from our lender that they were changing our mortgage payment - Principle and Interest had INCREASED, but insurance, which I obtained on my own had gone down.

This was not what Nationwide promised us. When I spoke with our lender, they notified me that they had NOT RECEIVED a completed packet (though we had submitted EVERYTHING requested to Nationwide) until September 22, 2015. This was 4 months into this process - and NOT WHAT Nationwide promised.Desired Settlement: Nationwide DID NOT hold up their end of the contract. They said that the process would take 3 months and it took 6 months. They did NOT submit the packet to the lender when they were supposed to but waited 3 months. They GUARANTEED (I have that in writing) that they WOULD get us a reduction in payment - the only reduction was for what I did on my own.

Business

Response:

Customer stated that Nationwide did not "hold up" to their end of the contract. The customer received a formal approval for loan modification on 11/12/2015, which deems our contract complete. He signed and accepted the agreement and has been making his payments on time for the approved modification. He also stated that we "promised" to have the file completed in 90 days. Nobody can promise this, not even his lender. The lender advised us that the process could take 60-90 days, and that this is APPROXIMATE; this information was relayed to him as it is to any potential client that we speak with. His case took approx. 5 months, which is typical in this industry as we cannot control how fast the lender works. Customer received the best possible modification for the type of loan he has and saved over $17,847.63 in back payments, and also had all of his late fees waived. Customer also states that the payment did not go down: The payment went down from $1953.00 per month to $1853.83 per month, which is a monthly savings of $99.15 on top of the amount he saved on his back payments. This is also his 2nd modification in 1 year (he received another one in 2014), which is another reason why the payment was not able to go down further, according to his lender. As to his statement stating that we guaranteed something in writing: We would never guarantee anything - we do not have the power to make any guarantee(s).

I was referred to Nationwide & I can't say enough good things about [redacted]. and Nicole wilson. I my wife and I had paid some high profile attorney over $5,000 but they let my file go & did nothing! So I was referred to Nicole through a friend she helped before. They told me this is a process. I understood and she said it might be long but they would not give up. She didn't & she stuck with us even when we were less than patient. Thank you Nicole & [redacted] for your patience with me. I will recommend them to anyone, I'm so glad I was referred to you guys. Thanks again.

They do a great job. Revdex.com charges a fee to get a good rating, and Nationwide didn't want to pay it. Look for real reviews on other websites. They saved my house when NO ONE ELSE COULD or would. Shame on you Revdex.com.