Nationwide Construction Corp

? I would like to apologize for the inconvenience caused to you and would like to try and help with your issueUnfortunately the dates that you have mentioned in the complaint do not match up with our records, you purchased our set top box initially on March ***, with a year warranty on the actual device (which expired March ***, 2016)The total amount paid initially was $which included activation shipping and year of service.? You did renew only for service in March ***, and your account is active until March ***, but the device is out of warranty and we can offer replacement at our factory cost of $shipped to you.Please contact me at your earliest convenience so that we can arrange this

We apologize again for the issue that the customer is facing but either the customer has misunderstood our representative or is denying the fact that customer was requested to return equipment to our company and than we will ship them a replacement after we have received itToday on 01/ [redacted] the customer spoke to our manager Edin and said they will ship back the box and once we receive it we will send it back.Thank you,Dren D***?