Attached you will find a communication log detailing mailed and emailed communication provided to the complainant regarding the renewal in question. As well, you will find the renewal notice specifically mailed and emailed and the documentation of the failed payment through PayPal. If the insured would like to purchase coverage at this time, please call Customer Service at ###-###-####.
Initial Business Response /* (1000, 5, 2014/09/09) */
This claim is set to be paid on 9/15/2014 for replacement of the unit. The claim has been approved.
Complaint: [redacted]
I am rejecting this response because: never received any notification that the policy was being cancelled. Please provide proof. Additionally, the policy needs to be backdated to the original date since I was unaware the policy was cancelled, which was not addressed in the business's response.
Sincerely,
[redacted]
Attached you will find a communication log detailing mailed and emailed communication provided to the complainant regarding the renewal in question. As well, you will find the renewal notice specifically mailed and emailed and the documentation of the failed payment through PayPal. If the insured would like to purchase coverage at this time, please call Customer Service at ###-###-####.
Initial Business Response /* (1000, 5, 2014/09/09) */
This claim is set to be paid on 9/15/2014 for replacement of the unit. The claim has been approved.
Complaint: [redacted]
I am rejecting this response because: never received any notification that the policy was being cancelled. Please provide proof. Additionally, the policy needs to be backdated to the original date since I was unaware the policy was cancelled, which was not addressed in the business's response.
Sincerely,
[redacted]