National Student Loan Solutions Inc

Hello ***,
In regards
to Complaint ID: ***
Made by: *** * ***
We have been working with the client in resolving the miscommunication that occurred between the client and the Account ManagerI will attach the last Email that was sent to client regarding the situation and what we have done to fix itThis Email was sent to client already and we are currently awaiting her response
Please let me know if any other action needs to take place
Thank You,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As I thought that it would cancel out the other business and it was not explained to me clearly, I feel NSLS are responsible for the refundI did not realize they both provided the same serviceThis should have been explained to meNSLS accepted my $plus payments without informing me that they were the same type of businessThey should have explained this to me and that I would have to cancel one to use the other as they had lower payments which did not go throughI was not making payments as they told me the application went through and I would start making the lower paymentI did not receive a bill for the lower payments so I was not making them, as I was waiting for the billI finally realized after receiving bills from FEDLoan that something was wrong, I started making phone callsMy account was going into delinquencyI have since cancelled both servicesHowever, I feel NSLS were negligent in not informing me that I was duplicating the serviceIt was not the other company's faultTherefore NSLS owes me the refundNSLS took my money knowing full well I another similar service company. Regards,
*** ***

My loan amount was too low and it just did not make sense for me to get into any of the programs out there What impressed me was that instead of pushing me into one of the programs that I wasn't qualified for, ***elle gave me some advice on what I should do as well as led me in the right direction to eliminate my debt completelyNational Student Loan Solutions couldnt help me, but there honesty and integrity alone, would give me reason to highly recommend their services to anyone out there with Student Loan Debt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr*** and Revdex.com,Mr*** has last spoken with our Processing Manager regarding his accountHe received the necessary information for logging into his student loan account and per his words he wanted to proceed working with NSLS after he graduates collegeWe would be
happy to provide any reasonable settlement to make sure Mr*** is a satisfied clientThe refund was never brought up in the conversation we last had with Mr***We strongly encourage Mr*** to contact the Processing Department directly and all necessary actions to resolve the account to satisfactory standing will be taken right awayThank you and we'll be waiting to receive a call from Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** is correct, we have placed his account into one of the repayment programs that allowed him to apply for a lower paymentIt was specifically explained in detail by Mr***'s account manager and reiterated by the Compliance officer laterRegardless of NSLS processing everything that we were signed up for, we have mailed the second part of refund to Mr***Please let us know if there are any other questions regarding this complaint

We do apologize, however, we do not have *** *** in our database and believe she is confusing us with another companyWe reached out to the client and will await a call back to find out if she is a client of National Student Loan SolutionsThank you

What a great relief to receive a phone call from the agent that I was pre-approved for the Income Based Repayment Program and I was able to Enroll in the ProgramI was shocked when less than hours after I spoke with her, my servicer got the Forbearance I was promisedThank you, Isabelle *** for such a smooth transaction

Dear Ms*** and Revdex.com,The reason Ms*** was refunded only 50% of the fees charged is because per the contract that was signed with NSLS, the consumer agreed to not hold NSLS responsible in case the Employer does not turn out to be a non-profit organization as was
stated at the time of contract signatureWe would be happy to finalize Ms*** file to satisfactoryWe encourage Ms*** to contact our Processing Department to make sure the action is taken to get the refund outThank you and best regards.National Student Loan Solutions Team

Being a single mother of two children and a full time nurse, the last thing I wanted to deal with were my student loansI reached a point where I could no longer put it offI reached out to this company and I was skeptical to hire them because well, I didnt know what I was getting myself intoLittle did I know this would turn out to be a huge blessingMy loan payments are now manageable and the team I worked with couldnt have made it easier!

I called National Student Loan Solutions because I had heard that they could help me with my Student Loan Debt I spoke with Angelica one of the Account Managers who helped me with all my questions and concerns about signing up with this companyAfter a short phone conversation she was able to get me a quote of $a month for the next years on a program called Public Service Loan ForgivenessI said to her the plan I'm on now is called Income Based Repayment and I pay $monthly payments now, so why would I want to start paying month? She then explained to me that the interest on my loans would still accrue over the term of yearsSo even if I never had a payment I would still owe thousands at the end of my loanI explained to her I just couldn't afford any new paymentsShe then let me know that I could apply for these programs on my own"Now were talking"Angelica then emailed me links to read more on how to apply for different programs and what qualify's someone for each program, even sent me the link for the applicationI just thought how neat it was that even after I didn't want to use their service, she still went out of her way to explain how I could do this on my own

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We spoke with Mr*** on 12/28/and advised him that the refund would be going out that weekIt was sent out on 12/in the form of a check exactly as had been explained to Mr.***Please see email thread below.
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***,
I would like to thank you again for taking time out of your day to speak with me with regards to your accountI am glad that we were able to find resolution to your questions and concernsAs a company built and centered around customer service, it is valuable that we are able
to resolve these issues effectively We are glad to hear that in the future, if your situation changes, you might consider our services again
Thank you so much for your time,
*** ***
Client Services
National Student Loan Solutions
East 1st Street
Tustin CA
Direct: ***
F: 714-734-
r***@my-nsls.com
www.my-nsls.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They provided me with 50% of the fees they charged meAnd the statement that they reduced my payments was due to them spreading the remaining balance across years instead of the I already had setup

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Every time I call, I always get ***She's really sweet and answers all the questions I have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com,We have been in communication with Ms*** and have agreed to settle the case with refunding months worth of fees charged and provide service at no charge for months going forwardMs*** is communicating with out Accounts Manager to make sure all problems are
resolved on this account.Thank you for attention.